Especialización en Gerencia de Calidad

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Plan de mejora en el proceso financiero de Notas crédito mediante el estándar de gestión de calidad ISO 9001:2015 para optimizar la coordinación de la empresa SAINT-GOBAIN COLOMBIA S.A.S con sus clientes.
Oviedo-Mozo, Lina Marcela; Galán-Diaz, Sandra Liseth; Camacho-Camacho, Hernando
The following research project focuses on designing and creating the Improvement Plan in the financial process of Credit Notes through the quality management standard ISO 9001: 2015 in order to optimize, plan, execute and improve each of the processes of the company, emphasizing the financial area for the coordination and improvement of the processes with the credit notes of the company Saint-Gobain Colombia SAS The design of the Quality Management System for the design of an improvement plan in the financial process for the company Saint-Gobain Colombia SAS, starts from the approach of the problem, development of the Organizational Chart, the design and management of the processes through of the map and its characterizations, the development of the internal audit program and plan, the description of the fundamental practices of Corporate Social Responsibility, development of the Business Canvas model, the design of the monitoring and the measurement of quality through the management indicators, the application of continuous improvement through Lean Manufacturing diagnosis and ends, with the proposal of the managerial communication matrix and the project management plan for the Saint-Gobain Colombia company.
Propuesta para la mejora del Sistema de Gestión de Calidad en la Unidad de Atención y Reparación de Víctimas basado en la norma ISO 9001 de 2015
Sanabria-Corredor, Erika Johana; Montilla-Ledezma, Yeldi Fransori; Basto-Sanabria, Maritza; Camacho-Camacho, Hernando
A quality improvement proposal is presented to the government entity called the Victims Care and Reparation Unit, although it is already certified in quality under the ISO 9001: 2015 standard, the approach was applied to processes that allowed an improvement through continuous review, based on a diagnosis and analysis of the data; as a result a process map proposal is obtained, the improvement in some of its characterizations, generation of indicators and application of a quality integration model. All the previously said, complying with what the Government expects from all state entities that are involved in the issue of quality and in this way measure the institutional performance in terms of quality and social satisfaction.
Propuesta para la implementación del sistema de gestión de calidad basado en la Norma ISO 9001 2015 para la empresa Zapcol E.U
Buitrago-Bernal, John Harwy; Martínez-Escorcia, Yocela; Ramirez-Amaya, Monica Lorena; Yepes-González, Nelson Vladimir
This project develops the proposal for the implementation of a quality management system in the company Zapcol, taking into account the general guidelines of the ISO 9001:2015 standard and allowing the organisation to: improve performance in its production processes, ensure quality in manufactured products, optimise inventories, generate customer satisfaction, peace of mind and confidence in employees, among other aspects. After reviewing the available information and evaluating the company's internal situation, it became evident that there is a need to implement an integrated quality management system applicable to all the company's processes. It is expected that by documenting information to comply with the quality standard, developing a risk management plan and control tools, it will ensure that customers obtain consistent and good quality products and services, which in turn will provide commercial benefits, business continuity and profitability, and working conditions that generate confidence and peace of mind for employees.
Propuesta para la implementación de un sistema de gestión basado en la norma ISO 9001:2015 para la empresa SMARTSTAR S.A.S.
Larrota-Ramirez, Angie Shakira; Grisales-Padilla, Angie Carolaint; Musalan-Ensuncho, Maria Cristina; Yepes-Gonzalez, Nelson Vladimir
A proposal was developed to help SMARTSTAR migrate from the ISO 9001: 2008 standard to the ISO 9001: 2015 standard. During the development of this project, the possible scenarios to implement the Quality Management System were analyzed. A process management was proposed where a process map was presented with the characterization of a missionary, support, strategic and evaluation process. On the other hand, an analysis of the company was carried out using the EFQM model, finding several opportunities for improvement for the company. Additionally, a plan and an audit program were designed and the activities to be carried out were established, as well as the formats where the findings of the audits are shown, and the results to be clear for all parties, which must be communicated. to the auditee. In the same way, an analysis of the risks that may arise in the different processes and by the context of the company was carried out. All this always seeking the continuous improvement of the management system.
Propuesta de mejoramiento para el Sistema de Gestión de Calidad de la empresa Procesadora de Aves de Colombia S.A.S con base a los requerimientos de la norma ISO 9001:2015
Salazar-Parra, Nicolay Sebastian; Ochoa-Pinzón, Angela Rocio; Orjuela-Enciso, Nathalie Andrea; Yepes-Gonzalez, Nelson Vladimir
The company that will be the object of investigative study in the following work is PROCESADORA DE AVES DE COLOMBIA SA S. This organization provides the service of benefit of birds to its customers complying with the sanitary standards required by the national entities that regulate it, guaranteeing quality and the safety of the products that are processed there. Processor de Aves de Colombia SAS has good customer service and is characterized by the good quality of its benefit processes since it complies with the requirements demanded by the governmental entities that regulate it, such as INVIMA and although it has the documentation of Most of its processes lack unification and organization of its presentation formats and records to be able to access a certification under the high-quality standards of ISO 9001: 2015. To guide this project, the commitment of all those involved within of the company's operations this can contribute to the continuous improvement that you want to implement.
Estructuración del sistema de gestión de calidad con base en la Norma ISO 90012015 para la empresa Genuina Store Clothes S.A.S
Marin-Coy, Laura Victoria; Castro-Carreño, Yaneth; Sepulveda-Sanchez, Katherine Rocio; Camacho-Camacho, Hernando
Genuina Store Clothes Ltda., Is a company created in 2020 in the city of Bogotá offering products that provide comfort, style, authenticity, security to those women who are at the forefront of fashion, and who are looking for products that are accessible to the whole public, satisfying the tastes and needs of as many women as possible. Currently, Genuina Store Clothes Ltda. Does not have a structured quality management system, which gives the company the possibility of implementing optimal processes based on current ISO 9001: 2015 regulations; For this reason, the present work aims to present a proposal that allows the company to restructure existing processes under the standard, optimizing processes, resources, and satisfying the needs of stakeholders in the organization's processes.
Diseño del sistema de gerenciamiento de calidad para la empresa SKP Consultancy S.A.S de acuerdo con la Norma ISO 9001 versión 2015
Rincón-Rodríguez, Juan Diego; Castro-Rodríguez, Laura Vanessa; Beltrán-Novoa, Cindy Paola; Hernando Camacho Camacho
The proposal for the design of the quality management system based on the ISO 9001: 2015 standard for the company SKP consultancy, allows developing relevant issues for its growth, creating strategies based on the PHVA cycle, process map, characterizations, among others, which will allow the company to be more competitive in the facilities sector, providing tools for the fulfillment of the mission, vision, objectives and promise to the client. All these must be within the focus of the standard, being applicable from the beginning of commercial operations, through the entire production and implementation chain, to end in the follow-up and after-sales service to the client.
Diseño del sistema de calidad fundamentado en la norma ISO 9001:2015 para la empresa SIGA Ingeniería y Consultoría S.A., Sucursal Colombia
Díaz-Fula, Anataly; Calderón-Rojas, Paola Andrea; Panchalo-Ibáñez, Diana Maribel; Hernando Camacho Camacho
Companies seeking continuous improvement and competitive advantages in their products or services must be very clear that in order to achieve high standards they must be oriented to develop a Quality Management System document. The emergence of quality is given in the first moments, as a business management system, guided to production, where its main objective was to adjust the services or products, in order to reduce costs while maintaining the similarity and standardization established by the company. This work proposes a Quality Management System based on ISO 9001: 2015, where the Management System includes: process, identification, organization and a monitoring and continuous improvement phase. The Project arises as a need of SIGA Ingeniería SAS in order to establish a design of the quality management system to improve and standardize the processes within the company, generating increase in the bidding power and have greater competitiveness in the market. Accordingly, a work plan is developed to establish the design of the quality management system based on ISO 9001:2015 where each stage will be explained.
Propuesta para el diseño del sistema de gestión de calidad según Norma ISO 9001:2015 en el Laboratorio Clínico Carriazo S.A.S
Hurtado-Martinez, Claudia Esperanza; Banquet-Muñoz, Gysany María; Hernando Camacho Camacho
The Laboratorio Clinic Carriazo SAS, is a simplified joint stock company, dedicated to the provision of services of taking and processing of basic and specialized clinical samples, has a history in the market of less than two years, in which its focus has been to become a leading company in diagnostic support services in the Sincelejo region, however one of its greatest challenges at an organizational level is to have a quality management system where all its processes are standardized and articulated, since at present There is no interrelation and uniformity, therefore it is not allowed to have an analysis methodology, risks and traceability, there is no security in the information systems, making them vulnerable to being manipulated and the procedures for analyzing and interpreting data in terms of quality are null, these shortcomings have made it possible to clearly identify that the company requires the implementation of a n quality management system, which according to the proposal will be based on the ISO 9001: 2015 standard, prioritizing the problems identified, recognizing the causes and mitigating the risk.
Propuesta de implementación de un sistema de gestión de calidad para la empresa Servicarr S.A.S basados en la norma ISO 9001:2015 Y NTC 6001:2017
Hernandez-Hernandez, Karen Margarita; Junco-Urrea, Andres Alfredo; Arciniegas-Reyes, Arlex Norbey; Hernando Camacho Camacho
The proposal for the implementation of a Quality Management System for the Servicarr S.A.S. was based on the ISO 9001: 2015 standards and on the Colombian Technical Standard NTC 6001: 2017, based on the premise in which the company is seeking to advance towards continuous improvement, which is why this proposal is part of the research of the company, its description, the reason for being, the services it offers, its mission, vision and proposed objectives for its growth. Giving as a consequence the need for a management system as a principle for its implementation. The proposal includes several items that were elaborated according to the silver objectives, among them clearly and concisely evaluating the application of Neuromarketing tools, process management, executive excellence, verification of the quality strategy, business responsibility, canva business, monitoring and measurement, continuous improvement, communication and project management. The foregoing in order to offer the company the best alternative to apply its system with optimal management in search of adding value to your organization.
Propuesta para la mejora continua del sistema de gestión de la calidad en la empresa Royma Ingeniería, basado en la ISO 9001:2015
Bustamante-Bello, Leandro; Peña-Rodriguez, Johana Alexandra; Solano-Díaz, Ruth Marina; Camacho Camacho, Hernando
This paper raises the proposal for the continuous improvement of the quality management system in the company Royma Ingeniería, based on ISO 9001: 2015, as a mechanism to achieve more effective and efficient processes, close gaps against compliance with the standard and generate added value to the service provided by the company. It was elaborated under the qualitative research methodology, using the observation method, with collection of information from interviews, field work and consultation of company records, the data was analyzed quantitatively with the application of statistical processes. In development of the work, three processes were characterized, the EFQM / MG diagnosis was carried out, an audit program was proposed, with the respective documents, risk management was analyzed, initiatives for the CSR program were proposed, the command matrix was designed comprehensive, the Lean Manufacturing implementation plan and the communications management plan were prepared.
Propuesta de un Sistema de Gestión de Calidad de acuerdo con la Norma ISO 9001:2015, para la compañía IMAC de Colombia S.A.S
Rodríguez-Prada, Daniel Mauricio; Echeverry-Rodríguez, Jean Paul; Camacho Camacho, Hernando
In the following integrative work, a proposal is presented for the implementation of a quality management system according to ISO 9001:2015 for an SME in charge of providing companies in the poultry industry with technology equipment, supplies and consulting services, as well as technical assistance based on permanent research and development processes. The document contains 16 chapters.
Diseño del Sistema de Gerenciamiento de la Calidad para la empresa Beauty Full Home bajo la Norma ISO 9001:2015
Pineda-Pérez, Laura Camila; Cortés-Piraquive, Shearley Katheleen; Vásquez-Torrejano, Javier Mauricio; Camacho Camacho, Hernando
The following project focuses on Designing the Quality Management System for the Beauty Full Home company under the ISO 9001: 2015 Standard, in order to plan, execute, manage and efficiently improve each of the company's processes and likewise the achievement of its objectives, since the quality management of the processes allows customer satisfaction and a competitive advantage in organizational growth. The design of the QMS for the company Beauty Full Home, begins from the proposal of the organization chart, the design and management of the processes through the map and their characterization, the preparation of the program and the internal audit plan , the description of the fundamental practices of Corporate Social Responsibility, the development of the Business Canvas model, the design of the monitoring and measurement of quality through management indicators, the application of continuous improvement through Lean Manufacturing and ends, with the proposal of the management communication matrix and finally the project management plan for the company Beauty Full Home.
Propuesta para el diseño del sistema de gestión de la calidad de acuerdo a la Norma ISO 9001:2015 en la empresa, Limpieza Institucional LASU S.A.S
Beltrán-Cucaita, Diana Milena; Rodríguez-Díaz, Leidy Paola; González-Peralta, Nelly Adriana; Camacho Camacho, Hernando
The proposal for the design of the quality management system is based on the ISO 9001: 2015 Standard for the Institutional Cleaning company LASU SAS, which allows us to demonstrate that the company has opportunities for improvement, the organization of processes through of the PHVA cycle, as well as the process map and the stakeholder matrix, which reinforce the control of various activities, making processes more efficient. The implementation of the organizational diagnosis through the different tools allows you to weigh the company in relation to how it is facing its strategic planning, specifically the Mission, Vision and Objectives and to establish a traceability that allows achieving synergy between the processes with quality, efficiency and effectiveness.
Propuesta para la mejora de la calidad de acuerdo con la norma internacional ISO 9001-2015 para la empresa Textiles Vásquez Aragonés S.A.S (Texvá).
Gonzalez-Piza, Darly Andrea; Capera-Avila, John Jawin; Montenegro-Vasquez, Monica Alexandra; Camacho Camacho, Hernando
The objective of this work is to create a proposal for improvement in quality-oriented aspects on the company Textiles Vásquez Aragonés SAS, belonging to the textile and confection sector, for the development of this work we took regulatory aspects such as the norm ISO 9001 of the year 2015, where it established the requirements for the implementation of quality management systems, also we took the different assessment and diagnostic tools, it exposed in an integrated way, in order to find specific weaknesses and proposals for improvement, taking quality into account as a competitive strategy in the organization, which provides greater satisfaction of the needs of all the stakeholders; Here is the importance of establishing quality guidelines in general.
Propuesta para el diseño del sistema de gestión de la calidad de acuerdo con la norma ISO 9001:2015 con el objeto de promover la mejora en los procesos de compras, operaciones e infraestructura en la organización Capital Bus S.A.S
Barreto-Toro, Paola Andrea; Patiño-Becerra, María Fernanda; Cobos-Bejarano, Jacqueline; Camacho Camacho, Hernando
Globalization has generated that the market requires re-inventing, with constant changes and improvements that guarantee the positioning of organizations, for this the application of guidelines or norms that guide all the processes of an organization to the fulfillment of the same objectives is required. Based on the above, the present work intends to establishing the guidelines that guarantee the provision of the service in Capital Bus SAS organization, according to the requirements of the ISO 9001: 2015 standard, adopting the process approach from the beginning of the operation, as well as the activities and the people in charge of them, identifying the necessary steps for a future implementation of the quality management system and its benefits.
Propuesta para Implementar el Sistema de Gestión de Calidad en la Comercializadora Montgreen SAS.
Salamanca-Báez, María Isabel; Camacho Camacho, Hernando
The Comercializadora Montgreen S.A.S. It is a company under the Simplified Stock Companies (SAS) model, it was created in Bogotá (Colombia) ten years ago, This company wants to carry out a study for the implementation of the ISO 9001: 2015 standard. Most of the world's companies, large or small, must have their entire quality system based on the ISO 9001 series, the last update of which was carried out in 2015, where their ability to provide products and services that meet the needs of its clients, in addition to taking into account all the legal and regulatory requirements applicable in the environment, in which the company operates. This serves to increase customer satisfaction through process improvements, counting on the best human team, and where they must be duly qualified for the evaluation in accordance with all production, administrative and commercial processes. In this integrative work, each and every one of the guidelines of the ISO 9001: 2015 standards will be addressed to apply them to Comercializadora Montgreen S.A.S. and thus obtain some advantages such as low costs in raw materials, greater profitability and always aiming towards continuous improvement of all processes, stakeholders and management indicators.
Propuesta para la implementación del sistema de gestión de la calidad de acuerdo a la norma Iso 9001: 2015, para la empresa Closeando S.A.S.
Hernandez-Saenz, Eilen Paola; Mora-Arteaga, Yamile; Camacho Camacho, Hernando
Closeando S.A.S, is the organization in which the investigation of this work will be carried out. This company is dedicated to the purchase and sale of new and used clothing through the internet. In this project the proposal for the implementation of the Quality Management System is carried out under ISO 9001:2015, which will allow to organize and have greater control of all processes and activities within the organization. Once the initial diagnosis is made within the company, it is established that the problem question is how to achieve a standardization of processes in Closeando S.A.S, ¿which allows the satisfaction of the needs of the customers of the organization? For the development of this project will use the methodology of descriptive research qualitative type since it allows to know and analyze all the situations, customs and attitudes that predominate in the organization through an accurate investigation of activities, processes and people, not limiting it self to the single data collection but also identifying the relationship between them. In the development of the project, quality tools will be used that will help the organization to improve and optimize all its processes.
Propuesta de un Sistema de Gestión de Calidad para la empresa Construcruz E.U
Sanabria-Rodriguez, Ana Maria; Castaño-Losada, Margie Lizeth; Sandoval-Ferro, Michael Stiwar; Camacho Camacho, Hernando
Globalization, high competitiveness, the use of tools that allow a management based on a holistic vision of an organizational panorama are some of the key factors for the development of the great industries of today. Many times, when organizations fail to perceive the expected results in relation to what is planned, they omit the fact that they are not aware of their surroundings and their context. This is why institutions such as ISO have proposed various standards that seek standardization in certain impact areas to facilitate the development of the objectives proposed by the organizations, based on the understanding of each activity that is performed and its interaction with the external and external environment in favor of customer satisfaction, continuous improvement and high performance. Under this premise, it is necessary to mention that the development of this work allows to identify in a methodical way the elements that interact with Construcruz E.U., an organization located in the tertiary sector of the economy, dedicated to activities related to plumbing in urban and civil works on a large scale, the above with the aim of contributing in an orderly proposal for the implementation of a quality management system. The execution of the work will allow, among other things, to demonstrate that the organization can achieve excellence and high performance if it takes into account its current position and transforms it into a strategic position, identifying each process and interaction with external and internal stakeholders, starting from the application of the principles of the PHVA cycle and associating them with diverse approaches such as marketing, social responsibility, competitiveness and innovation and elements of business management.
Propuesta de mejoramiento al sistema de gestión de calidad enfocado al cliente interno del Colegio Agustiniano Tagaste
Wilches-Aponte, Claudia Yurani; Bazurto-Segrera, Jorge Alberto; Lemus-Castro, Magda; Camacho Camacho, Hernando
Almost all organizations work on the satisfaction of their clients, so they carry out strategies based mainly on satisfying their needs, but very few reflect on satisfying the needs of their employees as the first and main clients. Organizations must be seen as a unit where shareholders, managers, middle managers, employees and contractors work together to achieve the goals and objectives, for this reason our work consists of rethinking the concept of client for the Agustiniano Tagaste School under the “We are all customers and we are all users” perspective, so it is proposed to implement changes in order to improve communication and processes based on the PHVA cycle. Surveys are required to collaborators and third parties who provide their services to the College on a regular basis to establish the starting point and measure the progress made in improving their conditions and as reflected in the level of achievement of the objectives. ; This will allow identifying and making the necessary adjustments to achieve a transversal impact in the College. In addition, the progressive integration of standards (ISO 9001, ISO 45001 and ISO 39001) to improve the conditions of collaborators and improve the quality of the service provided to external customers simultaneously constitutes a fundamental strategy for achieving the objectives. Raised favoring the interests of the College its collaborators and clients.