Especialización en Gerencia de Calidad

Permanent URI for this collectionhttps://repositorio.uniagustiniana.edu.co/handle/123456789/48

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Análisis de Coherencia del Sistema Jurídico de Movilidad Respecto del Peatón Años 2013 a 2023
Oliveros-Melo, Ferley; Vivas-Molina, Gissel Dainne
The high number of pedestrian deaths in Colombia highlights the state's failure to guarantee quality public services in terms of road safety. This problem has remained constant over time, normalizing a situation that should generate an urgent response from society and institutions. Statistics for the period 2013-2023 show no significant reduction in the number of pedestrian deaths, indicating a lack of effective action to address the causes of the problem. From a constitutional and legal point of view, this situation is unjustifiable, as the Colombian legal system has clear rules aimed at protecting pedestrians as particularly vulnerable users of the road system. Consequently, the problem does not lie in the absence of regulation, but in the insufficient enforcement and control of constitutional and legal mandates that impose on the State and private individuals the duty to guarantee the safety and integrity of pedestrians. This situation allows us to infer two possible explanations: either the authorities are unaware of their obligations towards pedestrians, or there is a lack of effective control mechanisms to ensure compliance with their duty to protect them.
Análisis de las causas en la conducta suicida en jóvenes de 15 a 24 años en Bogotá durante 2024, a partir de datos secundarios de fuentes oficiales
Guanume-Barrera, Liliana Roció; Morales-Pinzó, Zulanyi Katerin; Pinzón-García, Paula Daniela; Vivas-Molina, Gissel Dainne
The World Health Organization (WHO) defines suicide as the act of intentionally taking one's own life (Unicef, 2017). In this regard, it is defined as the act of deliberately causing one's own death. However, one of the most recent definitions states that suicide is death resulting from a harmful self-inflicted behavior when the individual intended to die as a result of that behavior (Crosby, Ortega, and Melanson, 2011). This suggests that there is global consensus on the concept, but not on the ideas and behaviors associated with it (Rangel and Cárdenas, 2022), which makes it understandable that it remains a topic of research, even though it is taboo and stigmatized by many. It is estimated that around 800,000 suicides occur worldwide each year: one every forty seconds, with twenty suicide attempts for each death (Rangel and Cárdenas, 2022). Furthermore,suicide is currently one of the three leading causes of death among people aged 15 to 44 (Therapyside, 2022) and is the second leading cause of death among the 15 to 29 age group, after car accidents (Unicef, 2017). The present study, entitled 'Analysis of Suicidal Behavior among Youth Aged 15 to 24 in Bogotá in 2024, Based on Secondary Data,' aims to investigate the scope and characteristics of youth suicide in the context of Bogotá through the analysis of statistical data obtained from institutional and publicly accessible sources. The study was conducted using a quantitative and descriptive approach, based on the use of secondary data obtained from organizations such as the National Department of Statistics (DANE), the Ministry of Health and Social Protection, and other official reports related to youth mortality and mental health. (National Administrative Department of Statistics, 2023)
Caracterización y estandarización de procesos organizacionales como estrategia para fortalecer la gestión de la calidad en prousta
Montenegro-Martínez, Nelly Paola; Vargas-Fajardo, Daniela Fernanda; Vivas, Gissel
This research proposal aims to characterize and standardize the processes of PROUSTA (NATIONAL ASSOCIATION OF TOMASINO PROFESSIONALS) in order to strengthen its quality management by incorporating the process management approach. To this end, a qualitative research project is proposed, comprising two complementary approaches: explanatory and descriptive, involving almost all of the institution's employees through semi-structured interviews and document review. The study aims to provide the organization with strategies that strengthen its organizational structure and management capacity.
Desarrollo de un modelo de plan de calidad para una empresa de interventoría en infraestructura vial/ Development of a quality plan model for a road infrastructure oversight company
Ortiz-Hernández, Luz Angela del Pilar; Díaz-Ospina, Laura
This work originates from the need of a road infrastructure supervision and consulting company, where the preparation of quality plans for its projects is carried out in a non-standardized manner. Due to the diversity in project scope, contractual requirements, client types, and technical demands, each team develops its own plan, generating differences in structure, longer preparation times, and noncompliance with quality requirements. This situation also impacts the increase in costs associated with poor quality and the inefficient use of human resources dedicated to the preparation of quality plans. In this context, the objective of this applied emphasis work is to design a standardized quality plan model that is aligned with the organization’s quality management system and with the requirements of ISO 9001:2015. For its development, an analysis of the current situation was carried out through document review, observation, and comparison with regulatory requirements, which made it possible to identify gaps. As a result, a quality plan model is presented, accompanied by tools such as checklists, diagnostic matrices, and requirement matrices that facilitate its implementation. This model is intended for all company projects to use and adapt according to each case, in order to optimize time, improve process coherence, and strengthen compliance with quality requirements.
Desarrollo de un procedimiento para control de proveedores tecnológicos.
Jorge Ignacio Mosquera Silva; Gissel Dainne Vivas Molina
This research project focuses on the problem associated with the lack of documentary control and monitoring in the contracting processes of technology suppliers within a service-sector organization located in Bogotá. The organization currently lacks standardized procedures, defined responsibilities, and technological tools, which has generated rework, administrative cost overruns, operational delays, and risks of regulatory non-compliance. Starting from an analysis of the current process, interviews with internal staff, surveys of technology suppliers, and documentary reviews of contractual files were conducted. The results revealed weaknesses in information traceability, document duplication, and a low level of compliance with documentary requirements. Based on these findings, the project proposes the design of a documentary monitoring and control procedure aimed at optimizing contracting times, strengthening transparency, and ensuring regulatory compliance while improving decision-making. The proposal is aligned with international standards related to quality management, information security, and records management, as well as with the regulations currently applicable in Colombia.
Diagnóstico del nivel de cumplimiento del sistema de gestión del Centro de Diagnóstico Automotor CDA SURANDINO LTDA frente a los requisitos de la norma ISO 9001:2015
Nogales-Peláez, Jorge Andrés; Vivas-Molina, Gissel Dainne
The development of this work aims to diagnose the level of compliance of the quality management system of the Centro de Diagnóstico Automotor CDA SURANDINO LTDA with the requirements of the ISO 9001:2015 standard. This organization, located in the department of Huila, focuses on providing Technical-Mechanical Inspection and Pollutant Emissions services for motor vehicles and motorcycles in accordance with current legal regulations. It presents a quality management system based on the requirements established in the international standard ISO 9001:2015, which has shown a series of non-conformities, highlighting the need to thoroughly review the current maturity level of the Quality Management System. The diagnosis will be carried out through the development of a checklist, which will include detailed observations regarding the level of compliance or non-compliance with each requirement specified in the standard. Subsequently, the compliance level of the quality management system with each of the standard's clauses will be quantified, along with a global evaluation of the system as a whole. Finally, based on the review carried out, improvement opportunities will be identified that the organization can adopt to ensure total compliance with the requirements.
Diagnóstico institucional del sistema de gestión de la calidad para la empresa Alta Visión S.A.S. basado en la norma ISO 9001:2015
Guerrero-Castro, Dafne Lorena; García-Cedeño, Geraldine; Gómez-López, Lealis María; Vivas-Molina, Gissel Dainne
This paper evaluates the feasibility of implementing a Quality Management System (QMS) in Alta Visión S.A.S., an ophthalmology Healthcare provider located in Bogotá that provides services to private patients and plans to expand into other specialties. Based on an analysis of the ISO 9001:2015 requirements and an institutional assessment, deficiencies and opportunities for improvement were identified in internal processes related to quality of care. Given the context of the Colombian healthcare system, characterized by low operational efficiency and user dissatisfaction, the adoption of a QMS is proposed as a key strategy to optimize institutional performance, strengthen patient safety, and align the institution with international standards, without the need to seek formal certification. The diagnosis made it possible to evaluate the level of compliance with the standard and its applicability in the organization. A mixed approach was used, with qualitative and quantitative methods, through interviews with employees and managers, patient satisfaction surveys and direct observation. The results show partial compliance with the standard, identifying deficiencies in process documentation, stakeholder management, internal communication, and follow-up of survey results and nonconformities. It is recommended to apply tools such as DOFA and PESTEL, establish periodic controls, update regulations and use KPIs to ensure continuous improvement. The implementation of the QMS is considered feasible because the institution is growing and requires structured processes that increase quality, trust and sustainability.
Diagnóstico organizacional y propuesta de mejora para la creación de una cultura organizacional enfocada a la calidad para la empresa VANEN S.A.S.
Bogotá Sanchez, Nicolás; Botina Martinez, Dayan Andrea; Pérez sierra, Gabriel Alberto; Prada Vargas, Carolina
The company VANEN is a simplified stock company (SAS) belonging to the real sector of the economy created in September 2000 by Jorge Eliecer Bogotá Gutiérrez, in terms of size it is a small private sector company that offers the service of design and impression. The organization presents different problems associated with the lack of implementation, management, control, and monitoring of quality, the lack of specification of processes, lack of knowledge when it comes to innovation and the absence of tools or tools that allow knowing the perception that customers have of the service and products offered by the company. For this reason, the project that will be carried out is "Organizational diagnosis and improvement proposal for the creation of an organizational culture focused on quality for the company VANEN S.A.S". Throughout the content of this work you will find a series of tools that allow the company VANEN to know the current situation of this and, likewise, make an organizational diagnosis for the realization of improvement plans focused on quality, which are : Characterization and perception of the client, model of managerial excellence (EFQM), process map and characterization of these, innovation models for competitiveness, social responsibility strategy, audit process, statistics or indicators for the analysis of costs and no quality and continuous improvement tools.
Diagnóstico para la implementación del sistema de gestión de calidad conforme a la ISO 9001:2015 en American Diesel Parts
Pantoja-Macias, Daniela; Vivas-Molina, Gissel Dainne
A diagnosis is made to determine the current situation of American Diesel Parts regarding the implementation of a Quality Management System in accordance with ISO 9001:2015. Its purpose is to provide to the top management of the automotive trading company, an input that allows making informed decisions related to: operational adjustments, resource optimization, continuous training, risk and opportunity management, process control and achievement of objectives. The aforementioned with the purpose of strengthening the capacity of the trading company to deliver compliant products that meet the customer's requirements and guarantee their satisfaction. In addition, the information provided allows senior management and the internal customer to identify opportunities for improvement and strengths of the operation and design strategies that promote the growth and competitiveness of the company, overcoming organizational obstacles, generated from the lack of knowledge of the structure and effectiveness of the processes that contribute to the sale of auto parts.
Diagnostico para la propuesta de acciones de mejora alineadas a un Sistema de Gestión de Calidad
Rozo Suarez, Carol Yineth; Venegas Varela, Sebastian; Prada Vargas, Carolina
In the COMPUFÁCIL Business Group, the development of a model based on the ISO 9001: 2015 standard was carried out, where non-conformities were identified in its integrated management system, through this diagnosis and the tools based on the Quality of the people in the specialization have been given solutions to these non-conformities generating a continuous improvement in the organization and creating an organizational culture focused on quality in the Compufácil Business Group.
Diagnóstico y propuestas de mejora que orientan la implementación del sistema de calidad en la empresa Neomedia Advertising S.A.S
Habib Olivella, Carlos Eduardo; Montealegre Medina, María Camila; Torres Serna, David Alejandro; Prada Vargas, Carolina
The project was developed in the company NEOMEDIA ADVERTISING SAS, dedicated to the generation of billboards, based on the realization of an initial diagnosis, where the information obtained is analyzed and proposals for improvement are generated through the use of quality management tools. that allow the company to implement a quality management system under the ISO 9001: 2015 standard.
Diseño de la Documentación del Sistema HACCP como Estrategia de Mejora del Proceso Productivo en la Empresa Navac Packaging S.A.S.
Jessica Paola Camargo Cobo; Ruth Milena Suarez Castro
The objective of this research was to design the documentation required for the Hazard Analysis and Critical Control Points (HACCP) system as a strategy to strengthen the bag-making production process at Navac Packaging S.A.S. The study was conducted using a descriptive qualitative approach, employing document review, direct field observation, a staff survey, and a verification checklist to assess compliance with HACCP documentation requirements. The findings showed that the company has a documented management system that supports its operations; however, significant gaps were identified regarding the creation and updating of documents required for HACCP implementation, particularly those related to prerequisite programs, the HACCP team, hazard analysis, the process flow diagram, and procedures for determining and monitoring Critical Control Points (CCPs). Based on the diagnosis, a documentation proposal was developed to strengthen food safety management, standardize the bag-making process, improve traceability, and provide the necessary documentation to support future HACCP implementation. The study concludes that strengthening document management is a key factor in improving production process control and achieving compliance with food safety requirements applicable to the organization.

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