Especialización en Gerencia de Calidad

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Propuesta de implementación del Sistema de Gestión de Calidad basada en la norma ISO 9001: 2015, para la empresa BIGFOOT COLOMBIA S.A.S.
Caita-Moreno, Vivivana Katherine; Fonseca-Pacheco, Bárbara Julieth; Peña-Sosa, Sandra Patricia; Camacho Camacho, Hernando
In the proposal for the implementation of the Quality Management System based on the ISO 9001: 2015 standard, for the company BIGFOOT COLOMBIA SAS, 9 modules were developed that aim to provide the company with a continuous improvement solution to its processes and a More efficient and complete service to your stakeholders. Among the modules that make up this work, there are the following: Process design and management, Neuromarketing, Strategic quality verification, Corporate social responsibility, Management Excellence, Quality Competitiveness and innovation, Continuous Improvement, Monitoring and quality measurement and Integration of quality I and II. Each module contains a study on the activities carried out by the company in order to strengthen its activity and ensure its permanence in the market. The QMS is considered as an improvement opportunity for the company, which can generate added value to its customers, build loyalty and preserve them
Propuesta de un sistema de gestión de calidad según la Norma ISO 9001: 2015 para Medical Protection Ltda. Salud ocupacional, como estrategia de mejoramiento en la calidad de servicios
Londono Sanchez, Martha Rocio; Restrepo Romero, Patricia; Riapira Rozo, Diana Patricia; Camacho Camacho, Hernando
The proposal of a Quality Management System, based on the ISO9001: 2015 standard for the company Medical Protection Ltda. Occupational Health, will provide effective guidelines for the continuous improvement of its processes and the achievement of its objectives. The present work makes an analysis which allows to develop a series of proposals, from the organizational chart of the company, the process map through a process design, its macroprocesses, the characterization of the client, the critical factors for the search of the excellence based on the EFQM model, the awareness towards the organization of the importance of social responsibility with the relevant parties, a strategic verification of quality through an internal audit proposal to identify weaknesses, strengths and aspects to improve .
Propuesta de un sistema de gestión de calidad conforme a la norma ISO 9001:2015 direccionada a los procesos misionales de la empresa Distribuciones JR.
Caro-Aguas, Carlos Daniel; Olaya-Chaparro, Jessica Paola; Hernández-Lizarazo, Johny Fabián; Camacho Camacho, Hernando
A proposal was made for the implementation of the Quality Management system for the JR Bogotá Distributor, based on the missionary processes of the company where a diagnosis was made of all the chapters worked on the specialization in Quality Management, applying each and every one of its complements.
Propuesta de mejoramiento del sistema de gestión de calidad en los procesos misionales de la empresa Plastimédicos Ltda. de la ciudad de Bogotá basados en la norma ISO 9001:2015.
Castaño Aguilar, Gabriela; Guarnizo Benavides, Katerine Alejandra; Moreno Parra, Katherin Julieth; Prada Vargas, Carolina
A proposal to improve the quality management system for PLASTIMEDICOS LTDA is presented, by reviewing the mission processes, presenting the results obtained in the redesign and implementation of the quality management system to achieve certification, based on the ISO 9001: 2015 standard; since it is considered that it contributes in the competences of the different areas of the company and in the analysis carried out for the subsequent implementation of the quality management system in the company.quality
Propuesta de mejoramiento para los procesos organizacionales en el Colegio Agustiniano Suba enfocado a la calidad
Meneses Velasquez, Jeimmy Alexandra; Suarez Castro, Laura Daniela; Camacho Camacho, Hernando
The present work develops the thematic seen during the specialization of the research process to obtain the title of Quality Management Specialists projected in the Improvement Proposal for the organizational processes in the Agustiniano Suba School focused on quality. The content of this work was carried out in a descriptive and exploratory way through interviews, employment of secondary sources (history, location, background, teaching staff, portfolio of services and clients) and visits with management and those in charge of the different areas of study, especially the area of quality which was of great help during this process, as well as an analysis of the findings found through the search for similar research in order to build a state of the processes currently handled by the institution. those that based on current regulations are optimal for the good performance of institutional educational quality. By reviewing the different processes that comprise it, a coherent quality system plan is redesigned according to the deficiencies found in the different areas for the correct development of the quality system, focused on the current ISO 9001: 2015 norms, for achieve this certification. The foregoing focused on enabling the CAS a continuous process of learning, innovation and improvement.The present work develops the thematic seen during the specialization of the research process to obtain the title of Quality Management Specialists projected in the Improvement Proposal for the organizational processes in the Agustiniano Suba School focused on quality. The content of this work was carried out in a descriptive and exploratory way through interviews, employment of secondary sources (history, location, background, teaching staff, portfolio of services and clients) and visits with management and those in charge of the different areas of study, especially the area of quality which was of great help during this process, as well as an analysis of the findings found through the search for similar research in order to build a state of the processes currently handled by the institution. those that based on current regulations are optimal for the good performance of institutional educational quality. By reviewing the different processes that comprise it, a coherent quality system plan is redesigned according to the deficiencies found in the different areas for the correct development of the quality system, focused on the current ISO 9001: 2015 norms, for achieve this certification. The foregoing focused on enabling the CAS a continuous process of learning, innovation and improvement.
Propuesta para la mejora continua del sistema de gestión de la calidad en la empresa Royma Ingeniería, basado en la ISO 9001:2015
Bustamante-Bello, Leandro; Peña-Rodriguez, Johana Alexandra; Solano-Díaz, Ruth Marina; Camacho Camacho, Hernando
This paper raises the proposal for the continuous improvement of the quality management system in the company Royma Ingeniería, based on ISO 9001: 2015, as a mechanism to achieve more effective and efficient processes, close gaps against compliance with the standard and generate added value to the service provided by the company. It was elaborated under the qualitative research methodology, using the observation method, with collection of information from interviews, field work and consultation of company records, the data was analyzed quantitatively with the application of statistical processes. In development of the work, three processes were characterized, the EFQM / MG diagnosis was carried out, an audit program was proposed, with the respective documents, risk management was analyzed, initiatives for the CSR program were proposed, the command matrix was designed comprehensive, the Lean Manufacturing implementation plan and the communications management plan were prepared.
Propuesta para la mejora de la calidad de acuerdo con la norma internacional ISO 9001-2015 para la empresa Textiles Vásquez Aragonés S.A.S (Texvá).
Gonzalez-Piza, Darly Andrea; Capera-Avila, John Jawin; Montenegro-Vasquez, Monica Alexandra; Camacho Camacho, Hernando
The objective of this work is to create a proposal for improvement in quality-oriented aspects on the company Textiles Vásquez Aragonés SAS, belonging to the textile and confection sector, for the development of this work we took regulatory aspects such as the norm ISO 9001 of the year 2015, where it established the requirements for the implementation of quality management systems, also we took the different assessment and diagnostic tools, it exposed in an integrated way, in order to find specific weaknesses and proposals for improvement, taking quality into account as a competitive strategy in the organization, which provides greater satisfaction of the needs of all the stakeholders; Here is the importance of establishing quality guidelines in general.
Propuesta de mejora al proceso misional de negociación y gestión de cartera mediante un sistema de gestión de calidad para la empresa Alkomprar
Cortés-Solano, Andrea Carolina; Prada-Moreno, Jullie Katherinne; Valencia-Parra, Sandra Milena; Camacho Camacho, Hernando
Alkomprar as a private credit institution, is aware of the importance of the implementation and formalization of a quality management system, as well as the optimal execution of its processes and adequate provision of its services, that is why a theoretical investigation is carried out - practice that aims to present a proposal to perform portfolio recovery through a quality management system for the company Alkomprar which is understood as a tool for continuous improvement, which when implemented in the company allows compliance with the objectives set by the organization and satisfaction of customers and interested parties. The present work is done taking into account the modules seen in the Quality Management Specialization, implementing each according to the main concepts reviewed, emphasizing and complying with the requirements established in the standard ISO 9001: 2015
Propuesta para la implementación de un sistema de gestión basado en la norma ISO 9001:2015 para la empresa SMARTSTAR S.A.S.
Larrota-Ramirez, Angie Shakira; Grisales-Padilla, Angie Carolaint; Musalan-Ensuncho, Maria Cristina; Yepes-Gonzalez, Nelson Vladimir
A proposal was developed to help SMARTSTAR migrate from the ISO 9001: 2008 standard to the ISO 9001: 2015 standard. During the development of this project, the possible scenarios to implement the Quality Management System were analyzed. A process management was proposed where a process map was presented with the characterization of a missionary, support, strategic and evaluation process. On the other hand, an analysis of the company was carried out using the EFQM model, finding several opportunities for improvement for the company. Additionally, a plan and an audit program were designed and the activities to be carried out were established, as well as the formats where the findings of the audits are shown, and the results to be clear for all parties, which must be communicated. to the auditee. In the same way, an analysis of the risks that may arise in the different processes and by the context of the company was carried out. All this always seeking the continuous improvement of the management system.
Propuesta para estructurar un sistema de gestión de calidad basado en la norma ISO 9001: 2015, en la empresa Asisderma clínica de la piel
Perez-Cupa, Cristian Alexander; Puerto-Romero, Alba Nelly; Serrano-Hernández, Leidy Diana; Camacho, Hernando
ASISDERMA Ltda., Clínica de la Piel, is a society Ltda., conformed by a group of medical specialists in dermatology and related, created in September 2003 providing professional services in general dermatology, pediatric and adolescent dermatology, dermatological surgery, cosmetic dermatology and dermatopathology. Asisderma, currently does not have a structured quality management system, which generates several difficulties in the innovation, maintenance, operation and/or growth of the same. The purpose of this paper is to propose a proposal to structure a quality management system based on ISO 9001: 2015, in the company Asisderma clinical skin with the aim of contributing to the optimization of its internal processes, strengthening business continuity, contributing to customer loyalty and facilitating the reach of new customers, to provide services with high quality standards in accordance with current market dynamics and international standards in the specialty.
Propuesta de implementación de gestión de la calidad de la norma ISO 9001 versión 2015 en la empresa AEMCOL S.A.S
Rodriguez-Nieto, Diana Marcela; C. Camacho, Hernando
This work is done with the objective of demonstrating the importance of the implementation of ISO standards and demonstrating how a company can improve under these standards, statistics, studies and analysis of the current situation of the company AEMCOL SAS will be shown the models that could be applied and each of the programs developed within the quality management programs, all with the idea of understanding the importance and viability of continuous improvement within organizations. The main focus of this work is the quality in the production process of a packaging and enlistment company. It seeks to demonstrate the importance of training personnel and giving strategic points that allow to give better results when evaluating this area seeking to reduce delivery times, machinery failures, inventory stocks and good management of the resources used reflecting this in the management indicators that will be established below and will demonstrate the importance of such implementation.
Propuesta de mejora continua para la calidad de la Empresa AUTOGERMANA S.A. (Sede Siberia).
Correa Rodríguez, Sergio Nicolás; Mercado Munca, Ingrid Lorena; Rojas Wills, Viviana Marcela; Camacho Camacho, Hernando
AUTOGERMANA SA, dedicated to the import and sale of imported cars and motorcycles of high-end brand BMW and Minicooper, with a defined niche market as executives of high society and people with medium and high purchasing power of the strata 3,4 , 5 and 6. The company has a national presence with more than 10 dealers, among which are the most important cities: Bogotá (4), Medellín (2) and Cali (2). AUTOGERMANA S.A., belongs to the Santa Ana Business Group, which supports you with financial leverage and with part of the necessary infrastructure for the display of vehicles such as Hacienda Santa Ana and C.C. Fontanar in Chia, among others. Having such a select market, makes it impossible to offer vehicles to the low strata or people with low purchasing power, at the same time it forces the company to have service patterns proportional to the market they work, to handle high quality standards in the market. post-sale service which are currently directed by the parent company and which are linked almost to the sale of the vehicle, customers who acquire them, are expecting to receive a treatment that is almost personalized and immediate at the time they require it, because They hope that the high value they paid for them will be reflected in the after-sales service.
Diagnóstico organizacional y propuesta de mejora para la creación de una cultura organizacional enfocada a la calidad para la empresa VANEN S.A.S.
Bogotá Sanchez, Nicolás; Botina Martinez, Dayan Andrea; Pérez sierra, Gabriel Alberto; Prada Vargas, Carolina
The company VANEN is a simplified stock company (SAS) belonging to the real sector of the economy created in September 2000 by Jorge Eliecer Bogotá Gutiérrez, in terms of size it is a small private sector company that offers the service of design and impression. The organization presents different problems associated with the lack of implementation, management, control, and monitoring of quality, the lack of specification of processes, lack of knowledge when it comes to innovation and the absence of tools or tools that allow knowing the perception that customers have of the service and products offered by the company. For this reason, the project that will be carried out is "Organizational diagnosis and improvement proposal for the creation of an organizational culture focused on quality for the company VANEN S.A.S". Throughout the content of this work you will find a series of tools that allow the company VANEN to know the current situation of this and, likewise, make an organizational diagnosis for the realization of improvement plans focused on quality, which are : Characterization and perception of the client, model of managerial excellence (EFQM), process map and characterization of these, innovation models for competitiveness, social responsibility strategy, audit process, statistics or indicators for the analysis of costs and no quality and continuous improvement tools.
Propuesta de un modelo gerencial de la calidad para la empresa Everest Printed Solutions S.A.S.
Ordóñez Castiblanco, Diana Paola; Quiroga Díaz, Wilson Enrique; Camacho Camacho, Hernando
In the industrial sector, the implementation of quality management systems represents a competitive advantage, considering that they can be adapted to the dynamics of each organization, generating the production of services or products that develop value through the fulfillment of needs and expectations of clients and other interested parties, likewise improve performance and prepare for internal and external changes that may affect its continuity, in order to develop new opportunities. For the management of the quality management system there are different tools used for the diagnosis, implementation, monitoring and improvement of the processes. The following work constitutes the proposal of a managerial model of the quality for the company Everest Printed Solutions SAS, guaranteeing that from the definition of the strategic planning the necessary guidelines for the fulfillment of the requirements of the client, the normative ones, the applicable legal ones are established to the nature of the organization and other interested parties. Based on the knowledge acquired in the development of the modules that make up the academic program Specialization in Quality Management, methodological alternatives are identified that can be implemented to monitor the effective performance of results within the organization.
Propuesta del Sistema de Gestión de Calidad para la organización Avícola del Tequendama M. S.A.S
Arias-Perez, John Sebastian; Gutierrez-Hernandez, Miguel Angel; Ramirez-Rodriguez, Miller Orley; Camacho Camacho, Hernando
Avícola Del Tequendama M S.A.S is the company under investigation of this work. The organization is dedicated to the distribution of deposed chicken and whole for points of sale (grills) the process that realizes inside the company is the recollection of the product delivered by part of the suppliers, the classification by weight according to the order of the client and the distribution or delivery to the final customer. This in turn presents processes of quality in terms of safety of their products and good manufacturing practices, but without having a certification. The present work seeks the creation of a quality management system for it, based on ISO 9001: 2015, which allows the standardization of its processes and the commitment of the entire organization, to generate a teamwork that contributes to the satisfaction of the client's needs and the loyalty of them.
Propuesta para Implementar el Sistema de Gestión de Calidad en la Comercializadora Montgreen SAS.
Salamanca-Báez, María Isabel; Camacho Camacho, Hernando
The Comercializadora Montgreen S.A.S. It is a company under the Simplified Stock Companies (SAS) model, it was created in Bogotá (Colombia) ten years ago, This company wants to carry out a study for the implementation of the ISO 9001: 2015 standard. Most of the world's companies, large or small, must have their entire quality system based on the ISO 9001 series, the last update of which was carried out in 2015, where their ability to provide products and services that meet the needs of its clients, in addition to taking into account all the legal and regulatory requirements applicable in the environment, in which the company operates. This serves to increase customer satisfaction through process improvements, counting on the best human team, and where they must be duly qualified for the evaluation in accordance with all production, administrative and commercial processes. In this integrative work, each and every one of the guidelines of the ISO 9001: 2015 standards will be addressed to apply them to Comercializadora Montgreen S.A.S. and thus obtain some advantages such as low costs in raw materials, greater profitability and always aiming towards continuous improvement of all processes, stakeholders and management indicators.
Propuesta de mejoramiento al sistema de gestión de calidad enfocado al cliente interno del Colegio Agustiniano Tagaste
Wilches-Aponte, Claudia Yurani; Bazurto-Segrera, Jorge Alberto; Lemus-Castro, Magda; Camacho Camacho, Hernando
Almost all organizations work on the satisfaction of their clients, so they carry out strategies based mainly on satisfying their needs, but very few reflect on satisfying the needs of their employees as the first and main clients. Organizations must be seen as a unit where shareholders, managers, middle managers, employees and contractors work together to achieve the goals and objectives, for this reason our work consists of rethinking the concept of client for the Agustiniano Tagaste School under the “We are all customers and we are all users” perspective, so it is proposed to implement changes in order to improve communication and processes based on the PHVA cycle. Surveys are required to collaborators and third parties who provide their services to the College on a regular basis to establish the starting point and measure the progress made in improving their conditions and as reflected in the level of achievement of the objectives. ; This will allow identifying and making the necessary adjustments to achieve a transversal impact in the College. In addition, the progressive integration of standards (ISO 9001, ISO 45001 and ISO 39001) to improve the conditions of collaborators and improve the quality of the service provided to external customers simultaneously constitutes a fundamental strategy for achieving the objectives. Raised favoring the interests of the College its collaborators and clients.
Propuesta de mejoramiento de la calidad en los procesos de la empresa Oga Sistemvac SAS
Reyes Correo, Ingrid Maritza; Riaño Parra, Diego Armando; Prada Vargas, Carolina
A proposal for improvement in quality is presented for the company OGA Sistemvac SAS, focused on mission processes, analysis and analysis of data; As a result, the process map is obtained, the characterization of some of them and the generation of the indicators mainly.
Propuesta de mejoramiento para el proceso de autorizaciones asignadas a la dirección territorial Cundinamarca del ministerio de transporte, enfocado a la calidad
Rodriguez Calvo, María Ruth; García Cruz, Karen Yulie; Prada Vargas, Carolina
Currently, organizations that are willing to compete, can not leave the quality issue aside, only the best will be able to survive in a world that demands producing with quality, so much so that the directives have had to empower themselves to achieve the design and development of a quality system, which allows them to have clarity about the mission of the company and from there to define and develop the processes necessary to achieve the objectives of the organization. With the Law 872 of 2003 and the NTC GP 1000, the Government expects that all the entities of the state are involved in the issue of quality and in this way measure the institutional performance in terms of quality and social satisfaction, however, it is important to highlight that, in order to achieve positive results, the state entities must involve all their collaborators within the system, regardless of the type of relationship they have with the entity.
Propuesta para implementación de un sistema de gestión de la calidad para la empresa supermercados ECO SAS.
Nunez Rincon, Sandra Mayely; Moreno Zapata, Harold Edwin; Camacho Camacho, Hernando
Supermarkets Eco S.A.S, is a family business located in the city of Bogotá that was born in 2002. It is dedicated to the marketing of groceries and wholesale and retail, has 10 branches and is affiliated with Cooratiendas cooperative. This company has had a very favorable growth which makes it necessary to implement a quality management system to improve its processes, this in order to work every day in the continuous improvement of its processes and to position itself as a of the main supermarket chains nationwide. This document presents the scope and products of the research process developed for the company in question. At the moment that the first approach to the company is made, a diagnosis is established about its processes, by means of which opportunities for improvement can be identified with the implementation of a quality management system. One of the results of this research is the characterization of the processes for the areas of purchasing, storage, selection of suppliers, sales and computer systems. Market segmentation was also carried out to identify potential customers and develop commercial strategies, taking into account the fundamentals of Neuromarketing in order to achieve more and more customer loyalty.