Especialización en Gerencia de Calidad

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Propuesta de implementación del Sistema de Gestión de Calidad basada en la norma ISO 9001: 2015, para la empresa BIGFOOT COLOMBIA S.A.S.
Caita-Moreno, Vivivana Katherine; Fonseca-Pacheco, Bárbara Julieth; Peña-Sosa, Sandra Patricia; Camacho Camacho, Hernando
In the proposal for the implementation of the Quality Management System based on the ISO 9001: 2015 standard, for the company BIGFOOT COLOMBIA SAS, 9 modules were developed that aim to provide the company with a continuous improvement solution to its processes and a More efficient and complete service to your stakeholders. Among the modules that make up this work, there are the following: Process design and management, Neuromarketing, Strategic quality verification, Corporate social responsibility, Management Excellence, Quality Competitiveness and innovation, Continuous Improvement, Monitoring and quality measurement and Integration of quality I and II. Each module contains a study on the activities carried out by the company in order to strengthen its activity and ensure its permanence in the market. The QMS is considered as an improvement opportunity for the company, which can generate added value to its customers, build loyalty and preserve them
Propuesta de un sistema de gestión de calidad según la Norma ISO 9001: 2015 para Medical Protection Ltda. Salud ocupacional, como estrategia de mejoramiento en la calidad de servicios
Londono Sanchez, Martha Rocio; Restrepo Romero, Patricia; Riapira Rozo, Diana Patricia; Camacho Camacho, Hernando
The proposal of a Quality Management System, based on the ISO9001: 2015 standard for the company Medical Protection Ltda. Occupational Health, will provide effective guidelines for the continuous improvement of its processes and the achievement of its objectives. The present work makes an analysis which allows to develop a series of proposals, from the organizational chart of the company, the process map through a process design, its macroprocesses, the characterization of the client, the critical factors for the search of the excellence based on the EFQM model, the awareness towards the organization of the importance of social responsibility with the relevant parties, a strategic verification of quality through an internal audit proposal to identify weaknesses, strengths and aspects to improve .
Propuesta de estructuración de un Sistema de Gestión de la Calidad para PROMACO INDUSTRIAL S.A.S.
Valenzuela-Garzon, Luz Angela; Sarmiento-Barrera, Carmen Sofía; Sissa-Dueñas, Willan Arley; Camacho Camacho, Hernando
PROMACO INDUSTRIAL S.A.S. It is a private company dedicated to the maquila, production, transformation and commercialization of raw materials for the pharmaceutical, agricultural, food and cleaning products industry, among others. Currently, this organization does not have a documented management system in accordance with its activity and context, which entails various difficulties that limit the company's growth possibilities and that could be controlled with proper management of the organization's processes. The main objective of this work is to present a proposal for the structuring of a quality management system framed in the guidelines of the ISO 9001 Standard 2015 version and the principles of corporate social responsibility, managerial excellence and other tools acquired during the specialization, that is aligned with the strategic planning of the organization and that allows to satisfy the needs and expectations of both clients and other interested parties, thus contributing to the consolidation, projection, development and growth of the company
Propuesta del sistema de gestión de calidad para la comercializadora Inversiones Strawberry
Báez López, Jayme Shirleey; Granados Gómez, John Jairo; Camacho Camacho, Hernando
Inversiones Strawberry, is an organization that arises to satisfy the needs of the population regarding the consumption of beverages used in moments of entertainment. Taking into account its short history in the market and according to the organizational learning curve, it is currently necessary to implement a quality management system based on ISO 9001: 2015, based on the development of its historical process, within of a specialized market in the sale of liquors. Once the above aspects are arranged, the proposal is formulated in accordance with legal parameters.
Propuesta de mejoramiento para el proceso de autorizaciones asignadas a la dirección territorial Cundinamarca del ministerio de transporte, enfocado a la calidad
Rodriguez Calvo, María Ruth; García Cruz, Karen Yulie; Prada Vargas, Carolina
Currently, organizations that are willing to compete, can not leave the quality issue aside, only the best will be able to survive in a world that demands producing with quality, so much so that the directives have had to empower themselves to achieve the design and development of a quality system, which allows them to have clarity about the mission of the company and from there to define and develop the processes necessary to achieve the objectives of the organization. With the Law 872 of 2003 and the NTC GP 1000, the Government expects that all the entities of the state are involved in the issue of quality and in this way measure the institutional performance in terms of quality and social satisfaction, however, it is important to highlight that, in order to achieve positive results, the state entities must involve all their collaborators within the system, regardless of the type of relationship they have with the entity.
Propuesta para implementación de un sistema de gestión de la calidad para la empresa supermercados ECO SAS.
Nunez Rincon, Sandra Mayely; Moreno Zapata, Harold Edwin; Camacho Camacho, Hernando
Supermarkets Eco S.A.S, is a family business located in the city of Bogotá that was born in 2002. It is dedicated to the marketing of groceries and wholesale and retail, has 10 branches and is affiliated with Cooratiendas cooperative. This company has had a very favorable growth which makes it necessary to implement a quality management system to improve its processes, this in order to work every day in the continuous improvement of its processes and to position itself as a of the main supermarket chains nationwide. This document presents the scope and products of the research process developed for the company in question. At the moment that the first approach to the company is made, a diagnosis is established about its processes, by means of which opportunities for improvement can be identified with the implementation of a quality management system. One of the results of this research is the characterization of the processes for the areas of purchasing, storage, selection of suppliers, sales and computer systems. Market segmentation was also carried out to identify potential customers and develop commercial strategies, taking into account the fundamentals of Neuromarketing in order to achieve more and more customer loyalty.
Diagnóstico organizacional y propuesta de mejora para la creación de una cultura organizacional enfocada a la calidad para la empresa VANEN S.A.S.
Bogotá Sanchez, Nicolás; Botina Martinez, Dayan Andrea; Pérez sierra, Gabriel Alberto; Prada Vargas, Carolina
The company VANEN is a simplified stock company (SAS) belonging to the real sector of the economy created in September 2000 by Jorge Eliecer Bogotá Gutiérrez, in terms of size it is a small private sector company that offers the service of design and impression. The organization presents different problems associated with the lack of implementation, management, control, and monitoring of quality, the lack of specification of processes, lack of knowledge when it comes to innovation and the absence of tools or tools that allow knowing the perception that customers have of the service and products offered by the company. For this reason, the project that will be carried out is "Organizational diagnosis and improvement proposal for the creation of an organizational culture focused on quality for the company VANEN S.A.S". Throughout the content of this work you will find a series of tools that allow the company VANEN to know the current situation of this and, likewise, make an organizational diagnosis for the realization of improvement plans focused on quality, which are : Characterization and perception of the client, model of managerial excellence (EFQM), process map and characterization of these, innovation models for competitiveness, social responsibility strategy, audit process, statistics or indicators for the analysis of costs and no quality and continuous improvement tools.
Propuesta de implementación de gestión de la calidad de la norma ISO 9001 versión 2015 en la empresa AEMCOL S.A.S
Rodriguez-Nieto, Diana Marcela; C. Camacho, Hernando
This work is done with the objective of demonstrating the importance of the implementation of ISO standards and demonstrating how a company can improve under these standards, statistics, studies and analysis of the current situation of the company AEMCOL SAS will be shown the models that could be applied and each of the programs developed within the quality management programs, all with the idea of understanding the importance and viability of continuous improvement within organizations. The main focus of this work is the quality in the production process of a packaging and enlistment company. It seeks to demonstrate the importance of training personnel and giving strategic points that allow to give better results when evaluating this area seeking to reduce delivery times, machinery failures, inventory stocks and good management of the resources used reflecting this in the management indicators that will be established below and will demonstrate the importance of such implementation.
Plan de mejora en el proceso financiero de Notas crédito mediante el estándar de gestión de calidad ISO 9001:2015 para optimizar la coordinación de la empresa SAINT-GOBAIN COLOMBIA S.A.S con sus clientes.
Oviedo-Mozo, Lina Marcela; Galán-Diaz, Sandra Liseth; Camacho-Camacho, Hernando
The following research project focuses on designing and creating the Improvement Plan in the financial process of Credit Notes through the quality management standard ISO 9001: 2015 in order to optimize, plan, execute and improve each of the processes of the company, emphasizing the financial area for the coordination and improvement of the processes with the credit notes of the company Saint-Gobain Colombia SAS The design of the Quality Management System for the design of an improvement plan in the financial process for the company Saint-Gobain Colombia SAS, starts from the approach of the problem, development of the Organizational Chart, the design and management of the processes through of the map and its characterizations, the development of the internal audit program and plan, the description of the fundamental practices of Corporate Social Responsibility, development of the Business Canvas model, the design of the monitoring and the measurement of quality through the management indicators, the application of continuous improvement through Lean Manufacturing diagnosis and ends, with the proposal of the managerial communication matrix and the project management plan for the Saint-Gobain Colombia company.
Propuesta de un Sistema de Gestión de Calidad para la empresa Construcruz E.U
Sanabria-Rodriguez, Ana Maria; Castaño-Losada, Margie Lizeth; Sandoval-Ferro, Michael Stiwar; Camacho Camacho, Hernando
Globalization, high competitiveness, the use of tools that allow a management based on a holistic vision of an organizational panorama are some of the key factors for the development of the great industries of today. Many times, when organizations fail to perceive the expected results in relation to what is planned, they omit the fact that they are not aware of their surroundings and their context. This is why institutions such as ISO have proposed various standards that seek standardization in certain impact areas to facilitate the development of the objectives proposed by the organizations, based on the understanding of each activity that is performed and its interaction with the external and external environment in favor of customer satisfaction, continuous improvement and high performance. Under this premise, it is necessary to mention that the development of this work allows to identify in a methodical way the elements that interact with Construcruz E.U., an organization located in the tertiary sector of the economy, dedicated to activities related to plumbing in urban and civil works on a large scale, the above with the aim of contributing in an orderly proposal for the implementation of a quality management system. The execution of the work will allow, among other things, to demonstrate that the organization can achieve excellence and high performance if it takes into account its current position and transforms it into a strategic position, identifying each process and interaction with external and internal stakeholders, starting from the application of the principles of the PHVA cycle and associating them with diverse approaches such as marketing, social responsibility, competitiveness and innovation and elements of business management.
Propuesta de mejora continua para la calidad de la Empresa AUTOGERMANA S.A. (Sede Siberia).
Correa Rodríguez, Sergio Nicolás; Mercado Munca, Ingrid Lorena; Rojas Wills, Viviana Marcela; Camacho Camacho, Hernando
AUTOGERMANA SA, dedicated to the import and sale of imported cars and motorcycles of high-end brand BMW and Minicooper, with a defined niche market as executives of high society and people with medium and high purchasing power of the strata 3,4 , 5 and 6. The company has a national presence with more than 10 dealers, among which are the most important cities: Bogotá (4), Medellín (2) and Cali (2). AUTOGERMANA S.A., belongs to the Santa Ana Business Group, which supports you with financial leverage and with part of the necessary infrastructure for the display of vehicles such as Hacienda Santa Ana and C.C. Fontanar in Chia, among others. Having such a select market, makes it impossible to offer vehicles to the low strata or people with low purchasing power, at the same time it forces the company to have service patterns proportional to the market they work, to handle high quality standards in the market. post-sale service which are currently directed by the parent company and which are linked almost to the sale of the vehicle, customers who acquire them, are expecting to receive a treatment that is almost personalized and immediate at the time they require it, because They hope that the high value they paid for them will be reflected in the after-sales service.
Propuesta en el aseguramiento de la calidad en los procesos, mediante la aplicación del estándar de gestión de Calidad ISO 9001:2015 en la compañía Petroservicios Industriales S.A.S.
Millan-Campos, Yeimmy Carolina; Lozano-Cely, Holman Mauricio; Rodriguez-peña, Hernan; Camacho Camacho, Hernando
An investigation is carried out to identify and verify the processes in the quality management system of section 8.1 of the ISO 9001: 2015 Standard of Petroservicios industrial S.AS, where it is a tool capable of establishing quality control parameters in the elaboration of the products for the industrial sector and the hydrocarbon sector, with the objective of meeting the quality standards required in the industry, and also meeting the requirements established by the end customer. We will analyze the possible scenarios to be implemented, where we will provide alternatives for improvement to said process, contributing to their execution with the established quality control system, maintaining the high quality and safety standards in current regulations.
Propuesta del Sistema de Gestión de Calidad para la organización Avícola del Tequendama M. S.A.S
Arias-Perez, John Sebastian; Gutierrez-Hernandez, Miguel Angel; Ramirez-Rodriguez, Miller Orley; Camacho Camacho, Hernando
Avícola Del Tequendama M S.A.S is the company under investigation of this work. The organization is dedicated to the distribution of deposed chicken and whole for points of sale (grills) the process that realizes inside the company is the recollection of the product delivered by part of the suppliers, the classification by weight according to the order of the client and the distribution or delivery to the final customer. This in turn presents processes of quality in terms of safety of their products and good manufacturing practices, but without having a certification. The present work seeks the creation of a quality management system for it, based on ISO 9001: 2015, which allows the standardization of its processes and the commitment of the entire organization, to generate a teamwork that contributes to the satisfaction of the client's needs and the loyalty of them.
Propuesta para Implementar el Sistema de Gestión de Calidad en la Comercializadora Montgreen SAS.
Salamanca-Báez, María Isabel; Camacho Camacho, Hernando
The Comercializadora Montgreen S.A.S. It is a company under the Simplified Stock Companies (SAS) model, it was created in Bogotá (Colombia) ten years ago, This company wants to carry out a study for the implementation of the ISO 9001: 2015 standard. Most of the world's companies, large or small, must have their entire quality system based on the ISO 9001 series, the last update of which was carried out in 2015, where their ability to provide products and services that meet the needs of its clients, in addition to taking into account all the legal and regulatory requirements applicable in the environment, in which the company operates. This serves to increase customer satisfaction through process improvements, counting on the best human team, and where they must be duly qualified for the evaluation in accordance with all production, administrative and commercial processes. In this integrative work, each and every one of the guidelines of the ISO 9001: 2015 standards will be addressed to apply them to Comercializadora Montgreen S.A.S. and thus obtain some advantages such as low costs in raw materials, greater profitability and always aiming towards continuous improvement of all processes, stakeholders and management indicators.
Propuesta de mejoramiento al sistema de gestión de calidad enfocado al cliente interno del Colegio Agustiniano Tagaste
Wilches-Aponte, Claudia Yurani; Bazurto-Segrera, Jorge Alberto; Lemus-Castro, Magda; Camacho Camacho, Hernando
Almost all organizations work on the satisfaction of their clients, so they carry out strategies based mainly on satisfying their needs, but very few reflect on satisfying the needs of their employees as the first and main clients. Organizations must be seen as a unit where shareholders, managers, middle managers, employees and contractors work together to achieve the goals and objectives, for this reason our work consists of rethinking the concept of client for the Agustiniano Tagaste School under the “We are all customers and we are all users” perspective, so it is proposed to implement changes in order to improve communication and processes based on the PHVA cycle. Surveys are required to collaborators and third parties who provide their services to the College on a regular basis to establish the starting point and measure the progress made in improving their conditions and as reflected in the level of achievement of the objectives. ; This will allow identifying and making the necessary adjustments to achieve a transversal impact in the College. In addition, the progressive integration of standards (ISO 9001, ISO 45001 and ISO 39001) to improve the conditions of collaborators and improve the quality of the service provided to external customers simultaneously constitutes a fundamental strategy for achieving the objectives. Raised favoring the interests of the College its collaborators and clients.
Propuesta de mejoramiento de la calidad en los procesos de la empresa Oga Sistemvac SAS
Reyes Correo, Ingrid Maritza; Riaño Parra, Diego Armando; Prada Vargas, Carolina
A proposal for improvement in quality is presented for the company OGA Sistemvac SAS, focused on mission processes, analysis and analysis of data; As a result, the process map is obtained, the characterization of some of them and the generation of the indicators mainly.
Propuesta para la implementación del sistema de gestión de la calidad en Bogotana de Bolsas
Cely Silva, Alexander; Fandiño Cabezas, Luz Stella; Prada Vargas, Carolina
The application of the quality management system will allow the Bogotana de Bolsas company to develop efficient and ordered processes in such a way that they facilitate their productive and operative activities, which leads to the need for tools that allow them to position themselves and be more competitive, improving the sales volumes and the quality of the products offered. The quality management system proposed in the company Bogotana de Bolsas, is based on an operational structure of work with administrative procedures that seek continuous improvement, competitiveness and quality. The above, revealing a diagnosis that will allow to determine if it complies with the requirements of the ISO 9001-2015 standard and verify in what position it is. The main interest of the company is to apply the Quality Management system looking for the continuous improvement of its processes and procedures.
Diagnóstico y propuestas de mejora que orientan la implementación del sistema de calidad en la empresa Neomedia Advertising S.A.S
Habib Olivella, Carlos Eduardo; Montealegre Medina, María Camila; Torres Serna, David Alejandro; Prada Vargas, Carolina
The project was developed in the company NEOMEDIA ADVERTISING SAS, dedicated to the generation of billboards, based on the realization of an initial diagnosis, where the information obtained is analyzed and proposals for improvement are generated through the use of quality management tools. that allow the company to implement a quality management system under the ISO 9001: 2015 standard.
Propuesta para la implementación de una estructura de un sistema de gestión de calidad basado en la norma ISO 9001: 2015, en la empresa Seguridad JBC S.A.S.
Barahona Dueñas, Belkys; Aldana Velandia, Jessica Karolain; Ramos Martínez, Cristian Camilo; Camacho Camacho, Hernando
The proposal for the implementation of the Quality Management System based on ISO 9001: 2015, in the SEGURIDAD JBC S.A.S Company, contains approximately 9 modules that worked and developed in order to provide an organization with a solution of continuous improvement to its processes and a more efficient and comprehensive service to their customers and interest groups. Within the modules that make up the present work, there are the following: Design and management of processes, neuromarketing, quality, competitiveness and innovation, strategic verification of the quality, quality and corporate social responsibility, management excellence, monitoring and measurement of quality, continuous improvement and organizational consultancy. Each module contains an analysis of the activities of the company to strengthen its business and its existence in the market. The Quality Management System is seen as an opportunity for improvement for the company and an added value for the customers, make them loyal and keep them.
Diseño del sistema de calidad fundamentado en la norma ISO 9001:2015 para la empresa SIGA Ingeniería y Consultoría S.A., Sucursal Colombia
Díaz-Fula, Anataly; Calderón-Rojas, Paola Andrea; Panchalo-Ibáñez, Diana Maribel; Hernando Camacho Camacho
Companies seeking continuous improvement and competitive advantages in their products or services must be very clear that in order to achieve high standards they must be oriented to develop a Quality Management System document. The emergence of quality is given in the first moments, as a business management system, guided to production, where its main objective was to adjust the services or products, in order to reduce costs while maintaining the similarity and standardization established by the company. This work proposes a Quality Management System based on ISO 9001: 2015, where the Management System includes: process, identification, organization and a monitoring and continuous improvement phase. The Project arises as a need of SIGA Ingeniería SAS in order to establish a design of the quality management system to improve and standardize the processes within the company, generating increase in the bidding power and have greater competitiveness in the market. Accordingly, a work plan is developed to establish the design of the quality management system based on ISO 9001:2015 where each stage will be explained.