Repositorio Institucional UniAgustiniana
El Repositorio Institucional de la UniAgustiniana administra, preserva y difunde en OPEN ACCESS los documentos académicos de la institución: tesis, trabajos finales de graduación, libros, artículos, resultados de investigación, trabajos docentes, etc. Actualmente está indexado en varios recolectores mundiales de metadatos OAI-PMH que incrementan su visibilidad y permiten la consulta y citación de sus contenidos en todo el planeta, garantizando de este modo el acceso ilimitado y continuo a nuestra producción académica/universitaria.
Recent Submissions
Estructura del modelo de cadena de valor dirigida a la empresa Colcampo en Bogotá./Value chain model structure directed at the company Colcampo in Bogotá.
Dussan Prada Mayuri Gicela; Pinilla Gamba Milena Katherine; Sierra Rodríguez Sergio; Lopez Rodriguez Campo Elías
This research develops a value chain structure for the company COLCAMPO in Bogotá, with the aim of improving efficiency, competitiveness, and sustainability in egg distribution through a descriptive mixed-methods approach. The proposal includes redesigning logistics processes, incorporating core technology, and defining key performance indicators (KPIs) to overcome operational dependencies and optimize customer satisfaction. For more information, see the COLCAMPO case study.
Desarrollo de un procedimiento para control de proveedores tecnológicos.
Jorge Ignacio Mosquera Silva; Gissel Dainne Vivas Molina
This research project focuses on the problem associated with the lack of documentary control and monitoring in the contracting processes of technology suppliers within a service-sector organization located in Bogotá. The organization currently lacks standardized procedures, defined responsibilities, and technological tools, which has generated rework, administrative cost overruns, operational delays, and risks of regulatory non-compliance.
Starting from an analysis of the current process, interviews with internal staff, surveys of technology suppliers, and documentary reviews of contractual files were conducted. The results revealed weaknesses in information traceability, document duplication, and a low level of compliance with documentary requirements.
Based on these findings, the project proposes the design of a documentary monitoring and control procedure aimed at optimizing contracting times, strengthening transparency, and ensuring regulatory compliance while improving decision-making. The proposal is aligned with international standards related to quality management, information security, and records management, as well as with the regulations currently applicable in Colombia.
Implementación de un formulario único para la integración de los procesos de la cadena financiera durante el año 2025 en la Universidad Nacional de Colombia
Karen Lucia Mahecha Alba; Laura Catalina Torres Peñaloza; Jariz Vanesa Sanchez Reyes
This research analyzes the feasibility and potential impact of implementing a unified form for the integration of financial chain processes at the National Financial and Administrative Management of the Universidad Nacional de Colombia during 2025. The identified problem lies in the fact that the four areas of the operational management component (contracting, budget, accounting and treasury) operate through heterogeneous tools such as Excel formats, emails and non-integrated information systems, generating information fragmentation, duplicate records, administrative rework and loss of traceability in the monitoring of procedures.
The study employs a mixed-methods approach (quantitative and qualitative) with a descriptive-evaluative scope and a non-experimental longitudinal design. Starting from a unified form proposal designed by the authors as a response to the identified institutional needs, the research aims to evaluate its potential impact on information traceability, operational efficiency, and process control. The study population comprises 26 officials distributed across the four operational management areas, addressed through a full census. Data collection techniques include structured surveys with Likert scales, semi-structured interviews with key informants, documentary analysis and non-participant observation. The theoretical framework draws on Business Process Management (BPM), Organizational Information Systems theory, information traceability, the COSO and MECI internal control frameworks, and quality standardization principles under ISO 9001 and ISO 9000.
Keywords: unified form, financial chain, process integration, traceability, business process management, internal control, administrative efficiency, Universidad Nacional de Colombia.
Plan de mejora para la optimización logística y la diversificación de proveedores internacionales en Cerámicas Michell SAS - Improvement Plan for Logistics Optimization and Diversification of International Suppliers at Cerámicas Michell SAS
Poveda Rodriguez Yury Michell; José Alfredo Guavita Quente
This document corresponds to the improvement plan report proposed during the internship carried out at Cerámicas Michell SAS, a Colombian company dedicated to the commercialization and distribution of construction mater, located in the Kennedy district of Bogotá. The purpose of this work is to design and implement an improvement plan aimed at strengthening the company’s internal processes and enhancing its competitiveness in the market.
The improvement plan was structured around three specific objectives. The first involves building a database of international suppliers previously contacted in markets such as China and India, including a pilot import plan to assess the feasibility of a future direct importation. The second objective seeks to implement an inventory control system in the warehouses using SIIGO software, in order to record the entry and exit of good, reduce inconsistencies, and improve operational management. The third objective proposes the design of a digital catalogue of products organized by category and characteristics, as a tool to support commercial management and customer service.
Drawing on the theorical contributions of Michael Porter and the purchasing guidelines of ISO 9001:2015, This improvement plan aims to move Cerámicas Michell SAS toward a more efficient, competitive and sustainable operation, building a solid foundation for its growth and consolidation in the construction finishing materials market.
Estandarización y formalización del proceso de radicación y direccionamiento de solicitudes legales en la Gerencia de Servicio al Cliente de Cruz Verde Colombia
Cuellar Matiz Gilbert Steven
This project was developed with the purpose of documenting and standardizing the legal request registration and routing process within the Customer Service Management area of Cruz Verde Colombia. During its development, several aspects affecting process performance were identified, including the lack of standardized criteria for information registration and case tracking. Based on the analysis conducted, a set of tools was designed to improve process organization and control, including a process flowchart, a structured request submission form, and a workload monitoring tool. These initiatives aim to strengthen the management of legal requests, improve operational efficiency, and support continuous improvement within the organization.