Repositorio Institucional UniAgustiniana
El Repositorio Institucional de la UniAgustiniana administra, preserva y difunde en OPEN ACCESS los documentos académicos de la institución: tesis, trabajos finales de graduación, libros, artículos, resultados de investigación, trabajos docentes, etc. Actualmente está indexado en varios recolectores mundiales de metadatos OAI-PMH que incrementan su visibilidad y permiten la consulta y citación de sus contenidos en todo el planeta, garantizando de este modo el acceso ilimitado y continuo a nuestra producción académica/universitaria.
Recent Submissions
Propuesta de mejora administrativa para la organización de los procesos de atención al cliente y soporte técnico en una empresa del sector de circuito cerrado de televisión (CCTV)
Cardenas Fernandez Raul; Luz Patricia Achury
This study aims to design an administrative improvement proposal for the organization of customer service and technical support processes in a closed-circuit television (CCTV) company, in order to optimize internal management, improve response times, and strengthen operational efficiency. This research was developed using a descriptive, qualitative approach with a proposal-oriented scope, employing techniques such as direct observation, document review, and process mapping. These techniques allowed for the identification of a concentration of functions in management, a lack of standardized procedures, deficiencies in internal communication, and a lack of document control. Consequently, a proposal was designed that includes redesigning the functional organizational chart, implementing a RACI matrix, and developing administrative strategies focused on role classification, improving internal communication, information control, and staff training. These actions seek to strengthen process organization, improve service quality, and increase customer satisfaction, contributing to the company's development and competitiveness.
Del límite rígido al espacio fluido. La simultaneidad (visual y recorrido) en la reinterpretación del espacio fluido de Ludwig Mies van der Rohe.
Galeano Cuartas Laura Valentina; Ayala Quimbay Monica Alejandra; Jaramillo Acosta Laura Marcela; Pizo Escalante Karen Sofia
The research addresses the interaction between visual continuity and circulation as variables that support the configuration of fluid spaces under the notion of simultaneity.
To this end, three objectives are proposed: (1) to categorize the typologies of circulation and the levels of visual continuity present in selected architectural projects; (2) to evaluate how pertinent and
effective these resources are in the configuration of fluid spaces; and (3) to reinterpret the identified patterns in order to propose new design alternatives that enhance this spatial quality.
This study not only seeks to analyze and categorize relationships but also aims to propose design strategies and/or criteria that promote spatial fluidity based on the experience of seeing and moving simultaneously through diverse spaces.
This relationship is intended to be made evident through the development of a gastronomic center and market plaza in the La Macarena neighborhood, currently Plaza de la Perseverancia. The interest in this intervention arises from the prior identification of opportunities for improvement in the pre-existing architectural element.
Propuesta para la gestión de inventarios mediante estudios de pronóstico de demanda en empresas metalmecánicas de la localidad de Fontibón en Bogotá D.C Colombia.
Lancheros González Laura Valentina; Roman Leonardo Rodriguez Florián
This research aims to analyze inventory management in metalworking companies in the Fontibón district, identifying the main deficiencies in their processes and proposing improvements based on demand forecasting tools.
To develop the study, a survey was administered to companies in the sector, revealing that a large proportion of them do not use formal methods for demand planning, relying primarily on experience or empirical practices. This situation has led to problems such as excess inventory, raw material losses, and negative impacts on profitability.
Based on this diagnosis, a proposal was designed based on the implementation of a demand forecasting model using RStudio software and techniques such as exponential smoothing. This model generated estimates of future demand and incorporated uncertainty analysis, facilitating decision-making.
Finally, a cost-benefit analysis was conducted, which demonstrated that the proposal is economically viable, as it does not require large investments and offers significant benefits in inventory optimization and cost reduction. Overall, the research provides a practical and accessible alternative to improve inventory management in the sector studied.
Desarrollo de una Plataforma Web interactiva y colaborativa para facilitar el acceso a diferentes modelos de inteligencia artificial a estudiantes universitarios y de bachillerato - Wiki IA
Puentes Reyes Andres Felipe; Pedroza Beltran Andres Felipe
This project presents the development of a collaborative web platform called Wiki AI,
designed to centralize access to generative, predictive, and classification artificial intelligence
tools. The initiative arose in response to the saturation of technological options that generate
decision fatigue among university and high school students. The platform offers a catalog with
its respective categories, reviews from the community, a chatbot assistant to guide users in very
specific cases, and a gamification system. Extreme Programming (XP) was the methodology
used, enabling agile and adaptable development.
Propuesta para optimizar la gestión administrativa de la microempresa Toom Boom
Pedraza Morales Luisa Valentina; Lopez Rodriguez Campo Elias
The purpose of the research was to improve the administrative management of the microenterprise Toom Boom Logística y Eventos through the design of procedures focused on better coordinating and controlling its functional areas. The research was conducted after identifying weaknesses related to strategic planning, internal organization, process formalization, and administrative control systems, which affect operational performance and business competitiveness. The study was carried out using a qualitative and descriptive approach, employing document analysis and case study as the main methods. This made it possible to thoroughly examine the organizational operations of the microenterprise. It was observed that many administrative processes are carried out empirically and without established procedures, which creates difficulties in coordinating tasks, making decisions, and controlling the organization. Based on these findings, recommendations were made to optimize processes, improve internal organization, and strengthen administrative control. Finally, it is concluded that strengthening administrative management is essential to enhance productivity, competitiveness, and sustainability in microenterprises within the logistics and events sector.