Especialización en Gerencia de Calidad

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Diagnóstico organizacional y propuesta de mejora para la creación de una cultura organizacional enfocada a la calidad para la empresa VANEN S.A.S.
Bogotá Sanchez, Nicolás; Botina Martinez, Dayan Andrea; Pérez sierra, Gabriel Alberto; Prada Vargas, Carolina
The company VANEN is a simplified stock company (SAS) belonging to the real sector of the economy created in September 2000 by Jorge Eliecer Bogotá Gutiérrez, in terms of size it is a small private sector company that offers the service of design and impression. The organization presents different problems associated with the lack of implementation, management, control, and monitoring of quality, the lack of specification of processes, lack of knowledge when it comes to innovation and the absence of tools or tools that allow knowing the perception that customers have of the service and products offered by the company. For this reason, the project that will be carried out is "Organizational diagnosis and improvement proposal for the creation of an organizational culture focused on quality for the company VANEN S.A.S". Throughout the content of this work you will find a series of tools that allow the company VANEN to know the current situation of this and, likewise, make an organizational diagnosis for the realization of improvement plans focused on quality, which are : Characterization and perception of the client, model of managerial excellence (EFQM), process map and characterization of these, innovation models for competitiveness, social responsibility strategy, audit process, statistics or indicators for the analysis of costs and no quality and continuous improvement tools.
Diagnóstico y propuestas de mejora que orientan la implementación del sistema de calidad en la empresa Neomedia Advertising S.A.S
Habib Olivella, Carlos Eduardo; Montealegre Medina, María Camila; Torres Serna, David Alejandro; Prada Vargas, Carolina
The project was developed in the company NEOMEDIA ADVERTISING SAS, dedicated to the generation of billboards, based on the realization of an initial diagnosis, where the information obtained is analyzed and proposals for improvement are generated through the use of quality management tools. that allow the company to implement a quality management system under the ISO 9001: 2015 standard.
Diseño del sistema de calidad fundamentado en la norma ISO 9001:2015 para la empresa SIGA Ingeniería y Consultoría S.A., Sucursal Colombia
Díaz-Fula, Anataly; Calderón-Rojas, Paola Andrea; Panchalo-Ibáñez, Diana Maribel; Hernando Camacho Camacho
Companies seeking continuous improvement and competitive advantages in their products or services must be very clear that in order to achieve high standards they must be oriented to develop a Quality Management System document. The emergence of quality is given in the first moments, as a business management system, guided to production, where its main objective was to adjust the services or products, in order to reduce costs while maintaining the similarity and standardization established by the company. This work proposes a Quality Management System based on ISO 9001: 2015, where the Management System includes: process, identification, organization and a monitoring and continuous improvement phase. The Project arises as a need of SIGA Ingeniería SAS in order to establish a design of the quality management system to improve and standardize the processes within the company, generating increase in the bidding power and have greater competitiveness in the market. Accordingly, a work plan is developed to establish the design of the quality management system based on ISO 9001:2015 where each stage will be explained.
Diseño del sistema de gerenciamiento de calidad para la empresa SKP Consultancy S.A.S de acuerdo con la Norma ISO 9001 versión 2015
Rincón-Rodríguez, Juan Diego; Castro-Rodríguez, Laura Vanessa; Beltrán-Novoa, Cindy Paola; Hernando Camacho Camacho
The proposal for the design of the quality management system based on the ISO 9001: 2015 standard for the company SKP consultancy, allows developing relevant issues for its growth, creating strategies based on the PHVA cycle, process map, characterizations, among others, which will allow the company to be more competitive in the facilities sector, providing tools for the fulfillment of the mission, vision, objectives and promise to the client. All these must be within the focus of the standard, being applicable from the beginning of commercial operations, through the entire production and implementation chain, to end in the follow-up and after-sales service to the client.
Diseño del Sistema de Gerenciamiento de la Calidad para la empresa Beauty Full Home bajo la Norma ISO 9001:2015
Pineda-Pérez, Laura Camila; Cortés-Piraquive, Shearley Katheleen; Vásquez-Torrejano, Javier Mauricio; Camacho Camacho, Hernando
The following project focuses on Designing the Quality Management System for the Beauty Full Home company under the ISO 9001: 2015 Standard, in order to plan, execute, manage and efficiently improve each of the company's processes and likewise the achievement of its objectives, since the quality management of the processes allows customer satisfaction and a competitive advantage in organizational growth. The design of the QMS for the company Beauty Full Home, begins from the proposal of the organization chart, the design and management of the processes through the map and their characterization, the preparation of the program and the internal audit plan , the description of the fundamental practices of Corporate Social Responsibility, the development of the Business Canvas model, the design of the monitoring and measurement of quality through management indicators, the application of continuous improvement through Lean Manufacturing and ends, with the proposal of the management communication matrix and finally the project management plan for the company Beauty Full Home.
Diseño del sistema de gestión de calidad según norma ISO 9001:2015 para la compañía farmacéutica Globalquimia Ltda. como estrategia de mejoramiento de la calidad
Camargo Patiño, Yadira; Mercado Beltrán, Gina Paola; Guerrero González, Ana María; Camacho Camacho, Hernando
The present research project proposes the design of a Quality Management System for the pharmaceutical company Globalquimia Ltda. According to the ISO 9001: 2015 standard as a bet for the strengthening of business management. The proper implementation of the model aims to generate important advantages in any organization, focused on the application of the culture of quality of all processes established in it, providing products and services that meet the requirements, needs and expectations of all interested parties. This improvement proposal contributed to the organization as it allowed it to expand its competitive horizons, incorporating aspects of risk prevention, approach to processes and the structuring of improvement based on the cycle Plan – Do – Check - (PDCA); Likewise, it promotes the maintenance of win-win relationships with its customers and suppliers, generating value and confidence in the products and services it offers.
Estructuración del sistema de gestión de calidad con base en la Norma ISO 90012015 para la empresa Genuina Store Clothes S.A.S
Marin-Coy, Laura Victoria; Castro-Carreño, Yaneth; Sepulveda-Sanchez, Katherine Rocio; Camacho-Camacho, Hernando
Genuina Store Clothes Ltda., Is a company created in 2020 in the city of Bogotá offering products that provide comfort, style, authenticity, security to those women who are at the forefront of fashion, and who are looking for products that are accessible to the whole public, satisfying the tastes and needs of as many women as possible. Currently, Genuina Store Clothes Ltda. Does not have a structured quality management system, which gives the company the possibility of implementing optimal processes based on current ISO 9001: 2015 regulations; For this reason, the present work aims to present a proposal that allows the company to restructure existing processes under the standard, optimizing processes, resources, and satisfying the needs of stakeholders in the organization's processes.
Propuesta de estructuración de un Sistema de Gestión de la Calidad para PROMACO INDUSTRIAL S.A.S.
Valenzuela-Garzon, Luz Angela; Sarmiento-Barrera, Carmen Sofía; Sissa-Dueñas, Willan Arley; Camacho Camacho, Hernando
PROMACO INDUSTRIAL S.A.S. It is a private company dedicated to the maquila, production, transformation and commercialization of raw materials for the pharmaceutical, agricultural, food and cleaning products industry, among others. Currently, this organization does not have a documented management system in accordance with its activity and context, which entails various difficulties that limit the company's growth possibilities and that could be controlled with proper management of the organization's processes. The main objective of this work is to present a proposal for the structuring of a quality management system framed in the guidelines of the ISO 9001 Standard 2015 version and the principles of corporate social responsibility, managerial excellence and other tools acquired during the specialization, that is aligned with the strategic planning of the organization and that allows to satisfy the needs and expectations of both clients and other interested parties, thus contributing to the consolidation, projection, development and growth of the company
Propuesta de Gestión de Calidad que contribuya con la excelencia de la Empresa UNITEL S.A.S
Casas Fuquene, Ángela María; Caro Barrera, Paula Andrea; Rodríguez Escandón, Yubi Soraida; Camacho, Hernando
The proposal of a Quality Management System that contributes to excellence for the company Unitel S.A.S, adapting precise guidelines for the continuous improvement of the Quality of the processes and the achievement of its objectives. The present research work has an exhaustive analysis in all the processes and therefore in its activities, in the development of a series of proposals starting from the organization chart of the company, the process map, through a design by processes, macro processes, interrelationships and their characterizations, the creation of the matrix and the indicators sheets for monitoring and measuring processes, the evaluation of excellence in the EFQM model, for the identification, evaluation and analysis of causes of the main problems of use such as: Five whys, Pareto diagram, problem tree, as a result of a strategy of continuous improvement through the PHVA cycle, use of tools offered by the fourth industrial revolution, which allows the efficiency in communications and the decision-making, in search of innovation, the increase of the portfolio and the provision The best canvas, the proposal to open a store Online supported by the design of the canvas model, awareness of the organization of the importance of social responsibility of stakeholders, verification of the quality of quality, with a proposal for periodic audits, to identify weaknesses, strengths and aspects to improve.
Propuesta de implementación de gestión de la calidad de la norma ISO 9001 versión 2015 en la empresa AEMCOL S.A.S
Rodriguez-Nieto, Diana Marcela; C. Camacho, Hernando
This work is done with the objective of demonstrating the importance of the implementation of ISO standards and demonstrating how a company can improve under these standards, statistics, studies and analysis of the current situation of the company AEMCOL SAS will be shown the models that could be applied and each of the programs developed within the quality management programs, all with the idea of understanding the importance and viability of continuous improvement within organizations. The main focus of this work is the quality in the production process of a packaging and enlistment company. It seeks to demonstrate the importance of training personnel and giving strategic points that allow to give better results when evaluating this area seeking to reduce delivery times, machinery failures, inventory stocks and good management of the resources used reflecting this in the management indicators that will be established below and will demonstrate the importance of such implementation.
Propuesta de implementación de un sistema de gestión de calidad para la empresa Servicarr S.A.S basados en la norma ISO 9001:2015 Y NTC 6001:2017
Hernandez-Hernandez, Karen Margarita; Junco-Urrea, Andres Alfredo; Arciniegas-Reyes, Arlex Norbey; Hernando Camacho Camacho
The proposal for the implementation of a Quality Management System for the Servicarr S.A.S. was based on the ISO 9001: 2015 standards and on the Colombian Technical Standard NTC 6001: 2017, based on the premise in which the company is seeking to advance towards continuous improvement, which is why this proposal is part of the research of the company, its description, the reason for being, the services it offers, its mission, vision and proposed objectives for its growth. Giving as a consequence the need for a management system as a principle for its implementation. The proposal includes several items that were elaborated according to the silver objectives, among them clearly and concisely evaluating the application of Neuromarketing tools, process management, executive excellence, verification of the quality strategy, business responsibility, canva business, monitoring and measurement, continuous improvement, communication and project management. The foregoing in order to offer the company the best alternative to apply its system with optimal management in search of adding value to your organization.
Propuesta de implementación del Sistema de Gestión de Calidad basada en la norma ISO 9001: 2015, para la empresa BIGFOOT COLOMBIA S.A.S.
Caita-Moreno, Vivivana Katherine; Fonseca-Pacheco, Bárbara Julieth; Peña-Sosa, Sandra Patricia; Camacho Camacho, Hernando
In the proposal for the implementation of the Quality Management System based on the ISO 9001: 2015 standard, for the company BIGFOOT COLOMBIA SAS, 9 modules were developed that aim to provide the company with a continuous improvement solution to its processes and a More efficient and complete service to your stakeholders. Among the modules that make up this work, there are the following: Process design and management, Neuromarketing, Strategic quality verification, Corporate social responsibility, Management Excellence, Quality Competitiveness and innovation, Continuous Improvement, Monitoring and quality measurement and Integration of quality I and II. Each module contains a study on the activities carried out by the company in order to strengthen its activity and ensure its permanence in the market. The QMS is considered as an improvement opportunity for the company, which can generate added value to its customers, build loyalty and preserve them
Propuesta de implementación norma ISO 9001:2015 Fundación Casa de Ejercicios Emaús
Parra Ramirez, Sindy Milena; Cortes Arteaga, Orlando; Castro Infante, Edid Marisol; Camacho Camacho, Hernando
This work is based on the ISO 9001: 2015 standard where the application of this is made to the Fundación Casa de Ejercicios Emaús which seeks to coordinate all the processes within the quality system since the activities developed must be organized in compliance with the normative guidelines. A solution to a problem of directing the foundation under the ISO 9001: 2015 standard is proposed, developing a focus on the client, on the processes and on the development of innovation.
Propuesta de mejora al proceso misional de negociación y gestión de cartera mediante un sistema de gestión de calidad para la empresa Alkomprar
Cortés-Solano, Andrea Carolina; Prada-Moreno, Jullie Katherinne; Valencia-Parra, Sandra Milena; Camacho Camacho, Hernando
Alkomprar as a private credit institution, is aware of the importance of the implementation and formalization of a quality management system, as well as the optimal execution of its processes and adequate provision of its services, that is why a theoretical investigation is carried out - practice that aims to present a proposal to perform portfolio recovery through a quality management system for the company Alkomprar which is understood as a tool for continuous improvement, which when implemented in the company allows compliance with the objectives set by the organization and satisfaction of customers and interested parties. The present work is done taking into account the modules seen in the Quality Management Specialization, implementing each according to the main concepts reviewed, emphasizing and complying with the requirements established in the standard ISO 9001: 2015
Propuesta de mejora al sistema de calidad de la Rectificadora Tècnicos y Asociados
Prada Salgado, Rosa Yolima; Amaya Mójica, Bertha Elizabeth; Camacho Camacho, Hernando
Rectificadora de motores Técnicos asociados is a company dedicated to rectification specialized engine of different types of combustion, has the experience and adequate technology to generate support for customers, characterized by quality in the provision of the service creating as a need to implement a management system that control and generate quality in all its processes and thus guarantee customers satisfaction in the result of your product complying with all the parameters established by the manufacturer. Currently Técnicos Asociados has the integration of ISO 9001-2008 Seeing the need to make the transition to ISO 9001-2015 as it brings new benefits to the organization as an analysis of the more global context and risk management, allowing both top management and the workers themselves to know more about the organization, by identifying the risks, a contingency plan can be created and so in case of that any of these occurs will not affect the process of providing the service decreasing setbacks of the final delivery to the client. This proposal establishes the changes that must be made to make the transition from the standard based on the requirements established in ISO 9001-2015.
Propuesta de mejora al sistema de gestión de calidad para el Laboratorios Legrand S.A.
Arenas Rivera, William Alexis; Gil Aponte, Doris Adriana; Moreno Beltrán, María Heydy; Camacho Camacho, Hernando
The proposal for improvement to the Quality Management System of Laboratorios Legrand S.A. It is based on the requirements of the ISO 9001: 2015 Standard and on making a comparison of said Standard with the requirements of Good Manufacturing Practices (GMP), the standard under which the company is certified as a legal requirement. Laboratories Legrand S.A. has several opportunities for improvement from the guidelines of ISO 9001: 2015 allowing it to be more robust in its Quality Management System. The characterization of processes through the PHVA cycle, allows to define in detail the activities of the processes, as well as the inputs, outputs and stakeholders, which helps to have control of said activities making the processes more efficient. Likewise, the definition of the objectives and the operation and management indicators allow to measure the processes and establish improvements of these. The application of the concepts of the Directive Excellence allows it to make a diagnosis to the Organization of how it is in front of its Mission, Vision and Strategic Objectives and to be able to establish improvements that allow to achieve a synergy and success between quality, efficiency and effectiveness. The strategic verification of Quality through the performance of audits allows to know how the processes of the Organization are in order to establish action plans that allow their continuous improvement.
Propuesta de mejora para la implementación de gestión de la calidad en la institución educativa la floresta
Castellanos Pulido, Liseth Catherine; Lopez Castro, Maria Constanza; Vega Quintero, Ingrith Carolina; Prada Vargas, Carolina
We worked on the proposal for the implementation of the quality management system in the Educational Institution la Floresta (Mosquera), through the EFQM tool that facilitated the diagnosis of the current situation and the identification of the processes as a starting point for the continuous improvement, aimed at achieving customer satisfaction to improve the service.
Propuesta de mejoramiento al sistema de gestión de calidad enfocado al cliente interno del Colegio Agustiniano Tagaste
Wilches-Aponte, Claudia Yurani; Bazurto-Segrera, Jorge Alberto; Lemus-Castro, Magda; Camacho Camacho, Hernando
Almost all organizations work on the satisfaction of their clients, so they carry out strategies based mainly on satisfying their needs, but very few reflect on satisfying the needs of their employees as the first and main clients. Organizations must be seen as a unit where shareholders, managers, middle managers, employees and contractors work together to achieve the goals and objectives, for this reason our work consists of rethinking the concept of client for the Agustiniano Tagaste School under the “We are all customers and we are all users” perspective, so it is proposed to implement changes in order to improve communication and processes based on the PHVA cycle. Surveys are required to collaborators and third parties who provide their services to the College on a regular basis to establish the starting point and measure the progress made in improving their conditions and as reflected in the level of achievement of the objectives. ; This will allow identifying and making the necessary adjustments to achieve a transversal impact in the College. In addition, the progressive integration of standards (ISO 9001, ISO 45001 and ISO 39001) to improve the conditions of collaborators and improve the quality of the service provided to external customers simultaneously constitutes a fundamental strategy for achieving the objectives. Raised favoring the interests of the College its collaborators and clients.
Propuesta de mejoramiento continuo para el proceso misional de colocación de crédito de la compañía Bancompartir
Amaya Solano, Luz Mary; Caicedo Salazar, Dora Maria; Quintero Gómez, Leidy Johanna; Prada Vargas, Carolina
In the following project is going to be realized a proposal, in the which is offered a continuous improvement, where is developed several modules, with which the current situation of the company has been analyzed in the process misional of credit laying. Was realized an analysis of the current situation of the company, additional were analyzed the most common problems and those that cause major dissatisfaction in the clients; is found that the micro-entrepreneurs are the potential clients of the company, for this motive is thought about how to generate a proposal that generates progress of the process misional of credit laying as the analysis realized to the company. In this process several progress opportunities exist and with the proposal that we realize it is about to achieve the standardization and fulfillment of the indicators and this way to achieve the optimization of the process.
Propuesta de Mejoramiento Continuo para la empresa El Portillo Ltda., bajo la Norma ISO 9001:2015
Becerra-Bocanegra, Reinel David; Aguacia-Ortegón, Camilo Andrés; Preciado-Villegas, José Daniel; Camacho Camacho, Hernando
In the present work a series of complementary proposals was developed based on the Quality Management System ISO 9001:2015, with the objective of solving the lack in the management of the PQRS in the Dairy Company El Portillo Ltda., since it has been shown dissatisfaction on the part of final consumers and the company does not have a channel of communication with them. For this, the project was based on the business principles of management which contains the program of specialization in Management of the quality and our experience as managers of companies and marketers. Of course we endure in the tools pertaining to business management to have not only a more accurate diagnosis but also an effective solution to the problem present within the organization in accordance with the rules and principles of total quality and sustainable management.