Especialización en Gerencia de Calidad

Permanent URI for this collectionhttp://172.16.0.136/handle/123456789/48

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Diseño del sistema de calidad fundamentado en la norma ISO 9001:2015 para la empresa SIGA Ingeniería y Consultoría S.A., Sucursal Colombia
Díaz-Fula, Anataly; Calderón-Rojas, Paola Andrea; Panchalo-Ibáñez, Diana Maribel; Hernando Camacho Camacho
Companies seeking continuous improvement and competitive advantages in their products or services must be very clear that in order to achieve high standards they must be oriented to develop a Quality Management System document. The emergence of quality is given in the first moments, as a business management system, guided to production, where its main objective was to adjust the services or products, in order to reduce costs while maintaining the similarity and standardization established by the company. This work proposes a Quality Management System based on ISO 9001: 2015, where the Management System includes: process, identification, organization and a monitoring and continuous improvement phase. The Project arises as a need of SIGA Ingeniería SAS in order to establish a design of the quality management system to improve and standardize the processes within the company, generating increase in the bidding power and have greater competitiveness in the market. Accordingly, a work plan is developed to establish the design of the quality management system based on ISO 9001:2015 where each stage will be explained.
Diseño del Sistema de Gerenciamiento de la Calidad para la empresa Beauty Full Home bajo la Norma ISO 9001:2015
Pineda-Pérez, Laura Camila; Cortés-Piraquive, Shearley Katheleen; Vásquez-Torrejano, Javier Mauricio; Camacho Camacho, Hernando
The following project focuses on Designing the Quality Management System for the Beauty Full Home company under the ISO 9001: 2015 Standard, in order to plan, execute, manage and efficiently improve each of the company's processes and likewise the achievement of its objectives, since the quality management of the processes allows customer satisfaction and a competitive advantage in organizational growth. The design of the QMS for the company Beauty Full Home, begins from the proposal of the organization chart, the design and management of the processes through the map and their characterization, the preparation of the program and the internal audit plan , the description of the fundamental practices of Corporate Social Responsibility, the development of the Business Canvas model, the design of the monitoring and measurement of quality through management indicators, the application of continuous improvement through Lean Manufacturing and ends, with the proposal of the management communication matrix and finally the project management plan for the company Beauty Full Home.
Estructuración del sistema de gestión de calidad con base en la Norma ISO 90012015 para la empresa Genuina Store Clothes S.A.S
Marin-Coy, Laura Victoria; Castro-Carreño, Yaneth; Sepulveda-Sanchez, Katherine Rocio; Camacho-Camacho, Hernando
Genuina Store Clothes Ltda., Is a company created in 2020 in the city of Bogotá offering products that provide comfort, style, authenticity, security to those women who are at the forefront of fashion, and who are looking for products that are accessible to the whole public, satisfying the tastes and needs of as many women as possible. Currently, Genuina Store Clothes Ltda. Does not have a structured quality management system, which gives the company the possibility of implementing optimal processes based on current ISO 9001: 2015 regulations; For this reason, the present work aims to present a proposal that allows the company to restructure existing processes under the standard, optimizing processes, resources, and satisfying the needs of stakeholders in the organization's processes.
Propuesta de un Sistema de Gestión de Calidad para la empresa Construcruz E.U
Sanabria-Rodriguez, Ana Maria; Castaño-Losada, Margie Lizeth; Sandoval-Ferro, Michael Stiwar; Camacho Camacho, Hernando
Globalization, high competitiveness, the use of tools that allow a management based on a holistic vision of an organizational panorama are some of the key factors for the development of the great industries of today. Many times, when organizations fail to perceive the expected results in relation to what is planned, they omit the fact that they are not aware of their surroundings and their context. This is why institutions such as ISO have proposed various standards that seek standardization in certain impact areas to facilitate the development of the objectives proposed by the organizations, based on the understanding of each activity that is performed and its interaction with the external and external environment in favor of customer satisfaction, continuous improvement and high performance. Under this premise, it is necessary to mention that the development of this work allows to identify in a methodical way the elements that interact with Construcruz E.U., an organization located in the tertiary sector of the economy, dedicated to activities related to plumbing in urban and civil works on a large scale, the above with the aim of contributing in an orderly proposal for the implementation of a quality management system. The execution of the work will allow, among other things, to demonstrate that the organization can achieve excellence and high performance if it takes into account its current position and transforms it into a strategic position, identifying each process and interaction with external and internal stakeholders, starting from the application of the principles of the PHVA cycle and associating them with diverse approaches such as marketing, social responsibility, competitiveness and innovation and elements of business management.
Propuesta del sistema de gestión de calidad basado en la norma ISO 9001:2015
Albadan-Arévalo, Betty Hasbleide; Joya-Nuñez, Carlos Andrés; Moreno-Rivera, Danna Fransheska; Camacho, Hernando
Globalization obliges quality in organizations providing goods or services to be an essential factor to compete and sustain in the market within an international regulatory framework. The present work makes a proposal of quality improvement for the BBVA colseguros office. Which, despite its extensive commercial experience as a provider of financial services to natural and / or legal persons of savings, credit products and other securities or financial figures issued by the bank, currently shows some dissatisfaction in the response to customer requests, delay in the collection of money from the office, lack of effectiveness in the collection processes and deficiencies in the documentary part. All these negative findings in the management processes have come hand in hand with low growth in the office's goals with respect to its BBVA counterparts. For this reason, management has accepted the implementation of a proposal for improvement - described here - that allows it to convey assertive services to customers, optimize its processes and minimize costs and downtime in each management.
Propuesta en el aseguramiento de la calidad en los procesos, mediante la aplicación del estándar de gestión de Calidad ISO 9001:2015 en la compañía Petroservicios Industriales S.A.S.
Millan-Campos, Yeimmy Carolina; Lozano-Cely, Holman Mauricio; Rodriguez-peña, Hernan; Camacho Camacho, Hernando
An investigation is carried out to identify and verify the processes in the quality management system of section 8.1 of the ISO 9001: 2015 Standard of Petroservicios industrial S.AS, where it is a tool capable of establishing quality control parameters in the elaboration of the products for the industrial sector and the hydrocarbon sector, with the objective of meeting the quality standards required in the industry, and also meeting the requirements established by the end customer. We will analyze the possible scenarios to be implemented, where we will provide alternatives for improvement to said process, contributing to their execution with the established quality control system, maintaining the high quality and safety standards in current regulations.
Propuesta para Implementar el Sistema de Gestión de Calidad en la Comercializadora Montgreen SAS.
Salamanca-Báez, María Isabel; Camacho Camacho, Hernando
The Comercializadora Montgreen S.A.S. It is a company under the Simplified Stock Companies (SAS) model, it was created in Bogotá (Colombia) ten years ago, This company wants to carry out a study for the implementation of the ISO 9001: 2015 standard. Most of the world's companies, large or small, must have their entire quality system based on the ISO 9001 series, the last update of which was carried out in 2015, where their ability to provide products and services that meet the needs of its clients, in addition to taking into account all the legal and regulatory requirements applicable in the environment, in which the company operates. This serves to increase customer satisfaction through process improvements, counting on the best human team, and where they must be duly qualified for the evaluation in accordance with all production, administrative and commercial processes. In this integrative work, each and every one of the guidelines of the ISO 9001: 2015 standards will be addressed to apply them to Comercializadora Montgreen S.A.S. and thus obtain some advantages such as low costs in raw materials, greater profitability and always aiming towards continuous improvement of all processes, stakeholders and management indicators.
Propuesta para la mejora continua del sistema de gestión de la calidad en la empresa Royma Ingeniería, basado en la ISO 9001:2015
Bustamante-Bello, Leandro; Peña-Rodriguez, Johana Alexandra; Solano-Díaz, Ruth Marina; Camacho Camacho, Hernando
This paper raises the proposal for the continuous improvement of the quality management system in the company Royma Ingeniería, based on ISO 9001: 2015, as a mechanism to achieve more effective and efficient processes, close gaps against compliance with the standard and generate added value to the service provided by the company. It was elaborated under the qualitative research methodology, using the observation method, with collection of information from interviews, field work and consultation of company records, the data was analyzed quantitatively with the application of statistical processes. In development of the work, three processes were characterized, the EFQM / MG diagnosis was carried out, an audit program was proposed, with the respective documents, risk management was analyzed, initiatives for the CSR program were proposed, the command matrix was designed comprehensive, the Lean Manufacturing implementation plan and the communications management plan were prepared.

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Browsing Especialización en Gerencia de Calidad by Subject "Aseguramiento de la calidad"