Especialización en Gerencia de Calidad

Permanent URI for this collectionhttps://repositorio.uniagustiniana.edu.co/handle/123456789/48

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Browsing Especialización en Gerencia de Calidad by Subject "658.4013 D277p"

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    Propuesta de integración de la gestión de riesgos en el Sistema de Gestión de la Calidad de la Fundación Universitaria San Mateo
    Díaz-Díaz, Daniel; Ospina-Díaz, Laura Carolina
    This project aims to integrate risk management into the Quality Management System of Fundación Universitaria San Mateo to strengthen institutional assurance and support preventive decision-making. The study followed a mixed-methods approach, mainly qualitative with quantitative support, using document review, interviews, surveys, and risk matrix analysis in the KAWAK platform. Results show that, while the institution has structured tools, their use is mostly documentary and reactive. A dynamic integration model is proposed, linking PQRSF information to risk maps to update controls and improve management. The model highlights the role of process leaders as the first line of defense and the use of technological tools to support institutional management. The conclusion is that integrating risk management into the quality system helps optimize processes, reduce recurring failures, and improve stakeholder satisfaction, in line with ISO 9001:2015 and ISO 31000:2018 standards.