Facultad de Ingenierías

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Propuesta de implementación del Sistema de Gestión de Calidad basada en la norma ISO 9001: 2015, para la empresa BIGFOOT COLOMBIA S.A.S.
Caita-Moreno, Vivivana Katherine; Fonseca-Pacheco, Bárbara Julieth; Peña-Sosa, Sandra Patricia; Camacho Camacho, Hernando
In the proposal for the implementation of the Quality Management System based on the ISO 9001: 2015 standard, for the company BIGFOOT COLOMBIA SAS, 9 modules were developed that aim to provide the company with a continuous improvement solution to its processes and a More efficient and complete service to your stakeholders. Among the modules that make up this work, there are the following: Process design and management, Neuromarketing, Strategic quality verification, Corporate social responsibility, Management Excellence, Quality Competitiveness and innovation, Continuous Improvement, Monitoring and quality measurement and Integration of quality I and II. Each module contains a study on the activities carried out by the company in order to strengthen its activity and ensure its permanence in the market. The QMS is considered as an improvement opportunity for the company, which can generate added value to its customers, build loyalty and preserve them
Propuesta de un sistema de gestión de calidad según la Norma ISO 9001: 2015 para Medical Protection Ltda. Salud ocupacional, como estrategia de mejoramiento en la calidad de servicios
Londono Sanchez, Martha Rocio; Restrepo Romero, Patricia; Riapira Rozo, Diana Patricia; Camacho Camacho, Hernando
The proposal of a Quality Management System, based on the ISO9001: 2015 standard for the company Medical Protection Ltda. Occupational Health, will provide effective guidelines for the continuous improvement of its processes and the achievement of its objectives. The present work makes an analysis which allows to develop a series of proposals, from the organizational chart of the company, the process map through a process design, its macroprocesses, the characterization of the client, the critical factors for the search of the excellence based on the EFQM model, the awareness towards the organization of the importance of social responsibility with the relevant parties, a strategic verification of quality through an internal audit proposal to identify weaknesses, strengths and aspects to improve .
Propuesta de un sistema de gestión de calidad conforme a la norma ISO 9001:2015 direccionada a los procesos misionales de la empresa Distribuciones JR.
Caro-Aguas, Carlos Daniel; Olaya-Chaparro, Jessica Paola; Hernández-Lizarazo, Johny Fabián; Camacho Camacho, Hernando
A proposal was made for the implementation of the Quality Management system for the JR Bogotá Distributor, based on the missionary processes of the company where a diagnosis was made of all the chapters worked on the specialization in Quality Management, applying each and every one of its complements.
Propuesta de mejoramiento del sistema de gestión de calidad en los procesos misionales de la empresa Plastimédicos Ltda. de la ciudad de Bogotá basados en la norma ISO 9001:2015.
Castaño Aguilar, Gabriela; Guarnizo Benavides, Katerine Alejandra; Moreno Parra, Katherin Julieth; Prada Vargas, Carolina
A proposal to improve the quality management system for PLASTIMEDICOS LTDA is presented, by reviewing the mission processes, presenting the results obtained in the redesign and implementation of the quality management system to achieve certification, based on the ISO 9001: 2015 standard; since it is considered that it contributes in the competences of the different areas of the company and in the analysis carried out for the subsequent implementation of the quality management system in the company.quality
Propuesta de mejoramiento para los procesos organizacionales en el Colegio Agustiniano Suba enfocado a la calidad
Meneses Velasquez, Jeimmy Alexandra; Suarez Castro, Laura Daniela; Camacho Camacho, Hernando
The present work develops the thematic seen during the specialization of the research process to obtain the title of Quality Management Specialists projected in the Improvement Proposal for the organizational processes in the Agustiniano Suba School focused on quality. The content of this work was carried out in a descriptive and exploratory way through interviews, employment of secondary sources (history, location, background, teaching staff, portfolio of services and clients) and visits with management and those in charge of the different areas of study, especially the area of quality which was of great help during this process, as well as an analysis of the findings found through the search for similar research in order to build a state of the processes currently handled by the institution. those that based on current regulations are optimal for the good performance of institutional educational quality. By reviewing the different processes that comprise it, a coherent quality system plan is redesigned according to the deficiencies found in the different areas for the correct development of the quality system, focused on the current ISO 9001: 2015 norms, for achieve this certification. The foregoing focused on enabling the CAS a continuous process of learning, innovation and improvement.The present work develops the thematic seen during the specialization of the research process to obtain the title of Quality Management Specialists projected in the Improvement Proposal for the organizational processes in the Agustiniano Suba School focused on quality. The content of this work was carried out in a descriptive and exploratory way through interviews, employment of secondary sources (history, location, background, teaching staff, portfolio of services and clients) and visits with management and those in charge of the different areas of study, especially the area of quality which was of great help during this process, as well as an analysis of the findings found through the search for similar research in order to build a state of the processes currently handled by the institution. those that based on current regulations are optimal for the good performance of institutional educational quality. By reviewing the different processes that comprise it, a coherent quality system plan is redesigned according to the deficiencies found in the different areas for the correct development of the quality system, focused on the current ISO 9001: 2015 norms, for achieve this certification. The foregoing focused on enabling the CAS a continuous process of learning, innovation and improvement.
Manual para la orientación y el asesoramiento a la empresa Vicky Fashion sobre la implementación del sistema de gestión de seguridad y salud en el trabajo (SG-SST)
Cortes-Rodríguez, Keidy Katherine; Forero-Hernández, Gina Alexandra; Gómez-Blanco, Juan David; Castro-Jiménez, Laura Elizabeth
This integrative project whose study understands the importance of having a management and safety system implemented at work. The main intention is based on establishing a means by which the clothing company Vicky fashion knows how useful and necessary it is for the company to comply with the regulations in decree 0312 of 2019 of the minimum standards of the security management system and occupational health SG-SST focused on chapter 2 of 11 to 50 workers, which applies to the company. There are a total of 35 workers of which only 6 are affiliated to social security, they are from the plant and it is sufficient for management that they are operating in this way. For what they have always worked in this way there is their lack of interest, and also for decreasing the cost of this management system, for this reason they do not know the consequences of not being up to date with what concerns the system. As a solution, we proposed a manual indicating the step-by-step to the employer so that they can begin to implement the management system in the company. This was carried out in a virtual and didactic way so that it would be well received by management. Likewise, it is indicated that it does not represent a great expense, otherwise it represents a great advantage in its projection and in terms of competitiveness, as it can have a good recognition in the textile market.
Propuesta para la mejora continua del sistema de gestión de la calidad en la empresa Royma Ingeniería, basado en la ISO 9001:2015
Bustamante-Bello, Leandro; Peña-Rodriguez, Johana Alexandra; Solano-Díaz, Ruth Marina; Camacho Camacho, Hernando
This paper raises the proposal for the continuous improvement of the quality management system in the company Royma Ingeniería, based on ISO 9001: 2015, as a mechanism to achieve more effective and efficient processes, close gaps against compliance with the standard and generate added value to the service provided by the company. It was elaborated under the qualitative research methodology, using the observation method, with collection of information from interviews, field work and consultation of company records, the data was analyzed quantitatively with the application of statistical processes. In development of the work, three processes were characterized, the EFQM / MG diagnosis was carried out, an audit program was proposed, with the respective documents, risk management was analyzed, initiatives for the CSR program were proposed, the command matrix was designed comprehensive, the Lean Manufacturing implementation plan and the communications management plan were prepared.
Propuesta para la mejora de la calidad de acuerdo con la norma internacional ISO 9001-2015 para la empresa Textiles Vásquez Aragonés S.A.S (Texvá).
Gonzalez-Piza, Darly Andrea; Capera-Avila, John Jawin; Montenegro-Vasquez, Monica Alexandra; Camacho Camacho, Hernando
The objective of this work is to create a proposal for improvement in quality-oriented aspects on the company Textiles Vásquez Aragonés SAS, belonging to the textile and confection sector, for the development of this work we took regulatory aspects such as the norm ISO 9001 of the year 2015, where it established the requirements for the implementation of quality management systems, also we took the different assessment and diagnostic tools, it exposed in an integrated way, in order to find specific weaknesses and proposals for improvement, taking quality into account as a competitive strategy in the organization, which provides greater satisfaction of the needs of all the stakeholders; Here is the importance of establishing quality guidelines in general.
Propuesta de mejora al proceso misional de negociación y gestión de cartera mediante un sistema de gestión de calidad para la empresa Alkomprar
Cortés-Solano, Andrea Carolina; Prada-Moreno, Jullie Katherinne; Valencia-Parra, Sandra Milena; Camacho Camacho, Hernando
Alkomprar as a private credit institution, is aware of the importance of the implementation and formalization of a quality management system, as well as the optimal execution of its processes and adequate provision of its services, that is why a theoretical investigation is carried out - practice that aims to present a proposal to perform portfolio recovery through a quality management system for the company Alkomprar which is understood as a tool for continuous improvement, which when implemented in the company allows compliance with the objectives set by the organization and satisfaction of customers and interested parties. The present work is done taking into account the modules seen in the Quality Management Specialization, implementing each according to the main concepts reviewed, emphasizing and complying with the requirements established in the standard ISO 9001: 2015
Propuesta para la implementación de un sistema de gestión basado en la norma ISO 9001:2015 para la empresa SMARTSTAR S.A.S.
Larrota-Ramirez, Angie Shakira; Grisales-Padilla, Angie Carolaint; Musalan-Ensuncho, Maria Cristina; Yepes-Gonzalez, Nelson Vladimir
A proposal was developed to help SMARTSTAR migrate from the ISO 9001: 2008 standard to the ISO 9001: 2015 standard. During the development of this project, the possible scenarios to implement the Quality Management System were analyzed. A process management was proposed where a process map was presented with the characterization of a missionary, support, strategic and evaluation process. On the other hand, an analysis of the company was carried out using the EFQM model, finding several opportunities for improvement for the company. Additionally, a plan and an audit program were designed and the activities to be carried out were established, as well as the formats where the findings of the audits are shown, and the results to be clear for all parties, which must be communicated. to the auditee. In the same way, an analysis of the risks that may arise in the different processes and by the context of the company was carried out. All this always seeking the continuous improvement of the management system.
Manual de mejora del sistema de gestión de seguridad y salud en el trabajo para la empresa ISO S.A.
Saenz-Almeciga, Maicol; Rojas-Álvarez, Edwin Andrés; Castro Jiménez, Laura Elizabeth
This integrating project is based on the development of a manual to improve the system of management of safety and health at work taking into account the publication by the Ministry of Labor of Resolution 0312/2019, which will be directed to the company Implantes y Sistemas Ortopédicos – ISO S.A. The aforementioned Resolution aims to define the new minimum standards of the OSHA according to the size and risk classification of the company. Consequently, 60 minimum standards were evaluated through an initial evaluation carried out in the company of the person in charge of the H&S. The result of the initial evaluation showed a breach of 31 standards, that is, that the level of non-compliance is 50.75% of that established by the Ministry of Labor. Subsequently, the strategies for preparing the manual were developed through a prioritization where the standards that should be implemented immediately in the short term and those that can be progressively implemented in the medium term were identified. This manual was socialized to the company's human resources area, who evaluated it with high compliance with expectations. Furthermore, they indicate that it will be of great impact for the company and confirm that the manual will be used as an internal guide for the development of activities pending compliance within the OSHA according to Resolution 0312/2019.
Plan de apoyo para la socialización de fondo de pensiones y el programa Colombia mayor
Roman-Hernandez, Luisa Fernanda; Castillo-Adames, Yineira Vanesa; Gil-Moreno, Vivianabel; Rodriguez Rojas, Yuber Liliana
Plan of support for the socialization of pension fund and the program Colombia mayor in the municipality of Soacha, with the aim of providing all related information through two awareness talks which we conducted through videos and Power Point presentations, according to surveys conducted in the population it is evident that people are not aware of government aid, much less their rights in the pension issue, in addition to it was found that very few people who have job stability and family support, much of the population works like an informal persons in the same neighborhood; During the development of the strategies, the lack of knowledge about the topics dealt and there was a huge interest about the access of information.. It should be noted that with part of the population, the accompaniment was developed until their documents were filed.
Propuesta para estructurar un sistema de gestión de calidad basado en la norma ISO 9001: 2015, en la empresa Asisderma clínica de la piel
Perez-Cupa, Cristian Alexander; Puerto-Romero, Alba Nelly; Serrano-Hernández, Leidy Diana; Camacho, Hernando
ASISDERMA Ltda., Clínica de la Piel, is a society Ltda., conformed by a group of medical specialists in dermatology and related, created in September 2003 providing professional services in general dermatology, pediatric and adolescent dermatology, dermatological surgery, cosmetic dermatology and dermatopathology. Asisderma, currently does not have a structured quality management system, which generates several difficulties in the innovation, maintenance, operation and/or growth of the same. The purpose of this paper is to propose a proposal to structure a quality management system based on ISO 9001: 2015, in the company Asisderma clinical skin with the aim of contributing to the optimization of its internal processes, strengthening business continuity, contributing to customer loyalty and facilitating the reach of new customers, to provide services with high quality standards in accordance with current market dynamics and international standards in the specialty.
Propuesta de implementación de gestión de la calidad de la norma ISO 9001 versión 2015 en la empresa AEMCOL S.A.S
Rodriguez-Nieto, Diana Marcela; C. Camacho, Hernando
This work is done with the objective of demonstrating the importance of the implementation of ISO standards and demonstrating how a company can improve under these standards, statistics, studies and analysis of the current situation of the company AEMCOL SAS will be shown the models that could be applied and each of the programs developed within the quality management programs, all with the idea of understanding the importance and viability of continuous improvement within organizations. The main focus of this work is the quality in the production process of a packaging and enlistment company. It seeks to demonstrate the importance of training personnel and giving strategic points that allow to give better results when evaluating this area seeking to reduce delivery times, machinery failures, inventory stocks and good management of the resources used reflecting this in the management indicators that will be established below and will demonstrate the importance of such implementation.
Propuesta de mejora continua para la calidad de la Empresa AUTOGERMANA S.A. (Sede Siberia).
Correa Rodríguez, Sergio Nicolás; Mercado Munca, Ingrid Lorena; Rojas Wills, Viviana Marcela; Camacho Camacho, Hernando
AUTOGERMANA SA, dedicated to the import and sale of imported cars and motorcycles of high-end brand BMW and Minicooper, with a defined niche market as executives of high society and people with medium and high purchasing power of the strata 3,4 , 5 and 6. The company has a national presence with more than 10 dealers, among which are the most important cities: Bogotá (4), Medellín (2) and Cali (2). AUTOGERMANA S.A., belongs to the Santa Ana Business Group, which supports you with financial leverage and with part of the necessary infrastructure for the display of vehicles such as Hacienda Santa Ana and C.C. Fontanar in Chia, among others. Having such a select market, makes it impossible to offer vehicles to the low strata or people with low purchasing power, at the same time it forces the company to have service patterns proportional to the market they work, to handle high quality standards in the market. post-sale service which are currently directed by the parent company and which are linked almost to the sale of the vehicle, customers who acquire them, are expecting to receive a treatment that is almost personalized and immediate at the time they require it, because They hope that the high value they paid for them will be reflected in the after-sales service.
Asesoría pensional a estudiantes de posgrados de la Universitaria Agustiniana sede Tagaste
Daza Daza, Nini Johanna; Escobar Tranchita, Esther Zugey; Trujillo Macana, Ingrid Carolina; Rodriguez Rojas, Yuber Liliana
The objective of this work was to broaden the knowledge of postgraduate students of the University of Augustin on the subject of pensions, for this purpose it was used as dissemination strategies the preparation of a brochure, a digital booklet and the creation of a Facebook page, with all the most relevant and vitally important information on the pension issue, which allowed the students to know more about this topic. According to the results obtained in the survey of 168 postgraduate students, it was evident that pension funds did not provide information at the time of enrollment, which has contributed to a high level of ignorance about the pension issue; According to these results, it was sought to expand the knowledge on the pension issue in the students and that they became replicators of this information with relatives and acquaintances. What is sought is to provide key communication tools and easy access as most have access to Facebook, being a way to keep the information updated and where you could address your questions quickly. It is shown in the implementation of the survey that the students who participated mostly are between 26 and 35 years old, evidencing that there is a high percentage of students who have already started their working life and it was important that they knew the characteristics and benefits offered by these entities, for their own benefit and that of their family nucleus.
Diagnóstico organizacional y propuesta de mejora para la creación de una cultura organizacional enfocada a la calidad para la empresa VANEN S.A.S.
Bogotá Sanchez, Nicolás; Botina Martinez, Dayan Andrea; Pérez sierra, Gabriel Alberto; Prada Vargas, Carolina
The company VANEN is a simplified stock company (SAS) belonging to the real sector of the economy created in September 2000 by Jorge Eliecer Bogotá Gutiérrez, in terms of size it is a small private sector company that offers the service of design and impression. The organization presents different problems associated with the lack of implementation, management, control, and monitoring of quality, the lack of specification of processes, lack of knowledge when it comes to innovation and the absence of tools or tools that allow knowing the perception that customers have of the service and products offered by the company. For this reason, the project that will be carried out is "Organizational diagnosis and improvement proposal for the creation of an organizational culture focused on quality for the company VANEN S.A.S". Throughout the content of this work you will find a series of tools that allow the company VANEN to know the current situation of this and, likewise, make an organizational diagnosis for the realization of improvement plans focused on quality, which are : Characterization and perception of the client, model of managerial excellence (EFQM), process map and characterization of these, innovation models for competitiveness, social responsibility strategy, audit process, statistics or indicators for the analysis of costs and no quality and continuous improvement tools.
Propuesta de un modelo gerencial de la calidad para la empresa Everest Printed Solutions S.A.S.
Ordóñez Castiblanco, Diana Paola; Quiroga Díaz, Wilson Enrique; Camacho Camacho, Hernando
In the industrial sector, the implementation of quality management systems represents a competitive advantage, considering that they can be adapted to the dynamics of each organization, generating the production of services or products that develop value through the fulfillment of needs and expectations of clients and other interested parties, likewise improve performance and prepare for internal and external changes that may affect its continuity, in order to develop new opportunities. For the management of the quality management system there are different tools used for the diagnosis, implementation, monitoring and improvement of the processes. The following work constitutes the proposal of a managerial model of the quality for the company Everest Printed Solutions SAS, guaranteeing that from the definition of the strategic planning the necessary guidelines for the fulfillment of the requirements of the client, the normative ones, the applicable legal ones are established to the nature of the organization and other interested parties. Based on the knowledge acquired in the development of the modules that make up the academic program Specialization in Quality Management, methodological alternatives are identified that can be implemented to monitor the effective performance of results within the organization.
Programa de capacitación en riesgos laborales para los trabajadores del sector de pos-cosecha ubicado en la finca santa maría de Elite de la empresa Apoyo Laboral ts s.a.s.
Chaparro Bohorquez, Angela Patricia; Mosquera Cordoba, Hoselin; Mosquera Ramirez, Yineth Yesenia; Rodriguez Rojas, Yuber Liliana
Training program on occupational hazards for Workers of Labor Support ts s.a.s. of the floriculture sector of the post-harvest located in the Santa Maria farm. Where an analysis was made to the needs of the population, and through which the most important impacts and aspects of this area could be identified. Therefore, the main objective of this project was to evaluate the occupational hazards that derive from the identified hazards to which workers are exposed in order to contribute to the reduction of the accident rate that occurs in this area, for which a series of strategies and activities where workers participated, these strategies were developed through training and a video that explained the work that takes place in the post-harvest and occupational hazards, causes and consequences to which it is exposed for the inappropriate use of work tools. The audiovisual strategy describes the work that takes place in the post-harvest and the security measures that must be adopted and used in the selection, classification and packaging of the flower; the video sought to promote and prevent accidents at work and contribute to the reduction of the high accident rate that occurred on this farm. The workers will be updated in the immediate action, to control the accidents that arise in the processes of the work, ensuring that the actions and measures are effective, managing to control and minimize the consequences that these accidents could generate
Análisis de causalidad accidentes laborales en el contrato de prestación de servicios entre casalimpia s.a. y la universidad de los andes
Rojas Bautista, Liceth Fernanda; Orozco Vanegas, Ana Delfa; Rodriguez Rojas, Yuber Liliana
General services employees are exposed to several risks and dangers due to his employment nature. The objective of this project was to identify the causes of work accidents subject to service performance contract between Casalimpia S.A. and Universidad de los Andes companies, in order to generate recommendations to remove or mitigate the risks linked to the work accidents or incidents analyzed. Casalimpia workers survey was used as methodology along with risk matrix to verify in each area the accidents reasons using NTC-3701 and GTC-45 standards. The main accident reasons identify were chemical substances, muscular problems, object fall and slips, in which it can be concluded that workers does not apply health and security recommendations provided by Casalimpia S.A, also it was revealed that the vast majority of accidents are between elderly people.