Propuesta de indicador de desempeño (KPI) para el control de vencimientos en el sector de discount retail en Bogotá

Abstract

This research proposes the design of a Key Performance Indicator (KPI) to optimize the control and timely removal of expired or soon-to-expire products in the discount retail sector in Bogotá. The study arose from the need to strengthen food safety and reduce health risks, given that, between 2024 and 2025, authorities destroyed more than 2,500 kg of food in the city. Using a qualitative approach and a descriptive methodology that included direct observation and interviews with operational staff from stores such as D1 and ARA, critical shortcomings in the execution of controls were identified. The findings reveal that factors such as operational pressure due to high turnover, the multitasking work model, and prioritizing assortment over FIFO (First In, First Out) rotation hinder compliance with quality standards. As a solution, the indicator "Percentage of timely identification of products nearing their expiration date" was designed, with a minimum target of 80%. Unlike traditional (reactive) shrinkage measurement, this metric takes a proactive approach focused on continuous improvement through the PDCA cycle. Implementing this tool facilitates managerial decision-making, protects consumer health, and minimizes financial losses and legal penalties for organizations in the sector.