Propuesta de indicador de desempeño (KPI) para el control de vencimientos en el sector de discount retail en Bogotá

Abstract

Title: Performance Indicator (KPI) Proposal for Expiration Control in the Discount Retail Sector in Bogotá.Abstract: This study aims to develop a Key Performance Indicator (KPI) proposal focused on improving the control and timely removal of expired and near-expiration products in discount retail establishments in Bogotá. The research arises from the need to strengthen quality control and food safety processes in this sector, where high merchandise turnover and operational dynamics increase the risk of failures in expiration date management. The study was conducted using a qualitative approach through direct observation and interviews with operational staff from discount retail stores in Bogotá. The analysis identified several critical factors affecting process execution, including operational pressure during product stocking, multitasking responsibilities among employees, and difficulties in maintaining constant controls in high-turnover and short shelf-life categories such as dairy products, cold cuts, and bakery items. The findings revealed that organizations currently maintain a predominantly reactive approach focused on waste reporting, limiting their ability to anticipate risks associated with expired products. In response, a preventive KPI called “Percentage of Timely Identification of Products Near Expiration” is proposed to measure the level of compliance in the early detection of products at risk of expiration. Finally, the study concludes that implementing prevention-oriented performance indicators can significantly strengthen operational control, reduce economic losses, minimize sanitary risks, and promote an organizational culture focused on continuous improvement and compliance with quality and food safety standards in the retail sector.