Especialización en Gerencia de Calidad

Permanent URI for this collectionhttps://repositorio.uniagustiniana.edu.co/handle/123456789/48

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Browsing Especialización en Gerencia de Calidad by Subject "Audit"

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    Análisis causal de las no conformidades detectadas en las auditorías internas y externas del sistema de gestión de calidad bajo la norma ISO 9001:2015 en el periodo 2022-2025 en una empresa de vigilancia y seguridad privada en la ciudad de Bogotá
    OsorioMarin-Viviana; Gissel Dainne Vivas Molina
    This work addresses, from a mixed approach (qualitative and quantitative), the causes of the nonconformities presented in the audit processes, both internal and external, of the quality management system under the ISO 9001:2015 standard in a private security and surveillance company in the city of Bogotá, during the periods 2022, 2023, 2024 and 2025. To this end, a documentary review of internal audit reports was carried out, as well as the audit reports issued by the certifying entity ICONTEC, thus leading to a characterization of the nonconformities where it was possible to identify the processes involved, the requirements of the ISO 9001:2015 standard that were not being met, type of audit and year in which the nonconformity was raised, under the findings found. Subsequently, similar nonconformities were grouped together, and a causal analysis was performed using the Cause-Effect methodology or also called Ishikawa Diagram, which then allowed for a statistical analysis of the causes that originated the nonconformities. Finally, an improvement plan was proposed to address the root causes of these nonconformities, reducing their potential likelihood of recurring in the future, and contributing to the improvement of the organization's quality management system.
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    Propuesta de mejora para la implementación de gestión de la calidad en la institución educativa la floresta
    Castellanos Pulido, Liseth Catherine; Lopez Castro, Maria Constanza; Vega Quintero, Ingrith Carolina; Prada Vargas, Carolina
    We worked on the proposal for the implementation of the quality management system in the Educational Institution la Floresta (Mosquera), through the EFQM tool that facilitated the diagnosis of the current situation and the identification of the processes as a starting point for the continuous improvement, aimed at achieving customer satisfaction to improve the service.
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    Propuesta para la implementación de una estructura de un sistema de gestión de calidad basado en la norma ISO 9001: 2015, en la empresa Seguridad JBC S.A.S.
    Barahona Dueñas, Belkys; Aldana Velandia, Jessica Karolain; Ramos Martínez, Cristian Camilo; Camacho Camacho, Hernando
    The proposal for the implementation of the Quality Management System based on ISO 9001: 2015, in the SEGURIDAD JBC S.A.S Company, contains approximately 9 modules that worked and developed in order to provide an organization with a solution of continuous improvement to its processes and a more efficient and comprehensive service to their customers and interest groups. Within the modules that make up the present work, there are the following: Design and management of processes, neuromarketing, quality, competitiveness and innovation, strategic verification of the quality, quality and corporate social responsibility, management excellence, monitoring and measurement of quality, continuous improvement and organizational consultancy. Each module contains an analysis of the activities of the company to strengthen its business and its existence in the market. The Quality Management System is seen as an opportunity for improvement for the company and an added value for the customers, make them loyal and keep them.