In the present work a series of complementary proposals was developed based on the Quality Management System ISO 9001:2015, with the objective of solving the lack in the management of the PQRS in the Dairy Company El Portillo Ltda., since it has been shown dissatisfaction on the part of final consumers and the company does not have a channel of communication with them. For this, the project was based on the business principles of management which contains the program of specialization in Management of the quality and our experience as managers of companies and marketers. Of course we endure in the tools pertaining to business management to have not only a more accurate diagnosis but also an effective solution to the problem present within the organization in accordance with the rules and principles of total quality and sustainable management.
