Técnicas de relajación para la salud visual en trabajadores del sector de call center bajo la modalidad de teletrabajo en Latinoamérica

Abstract

Visual fatigue constitutes a phenomenon that increasingly affects workers across diverse occupational settings. Although the body of research addressing this issue remains limited, the integrated analysis of environmental, individual, ergonomic, and psychosocial factors provides a comprehensive framework for understanding a problem that must be incorporated into occupational health and safety programs. Prolonged exposure to screens and technological devices places workers at risk of developing a constellation of symptoms that may culminate in Computer Vision Syndrome (CVS). Visual therapy programs have proven to be effective interventions for disorders of the visual accommodation system. The methodology employed in this study was based on a systematic literature review across multiple academic databases, including PubMed, Scielo, and Dialnet, as well as peer-reviewed articles and scientific journals. The inclusion criteria encompassed studies focusing on adult workers who use digital screens, particularly call center employees in Latin America between 2015 and 2025, who exhibited alterations in the visual accommodation system and were diagnosed with accommodation disorders through the CVSS-15 questionnaire or optometric evaluation. Ultimately, visual disorders associated with digital screen use must be diagnosed and treated promptly, employing strategies that ensure favorable long-term outcomes. Scheduled optometric examinations are indispensable for preventing the onset of symptoms related to CVS and other visual system impairments.