Propuesta de sistema de gestión de calidad en la empresa Plasti herrajes del Quindío S.A.S. conforme a la norma NTC ISO 9001:2015 no certificada

Abstract

This project has been developed for the company Plasti Herrajes del Quindío, seeing the need for the company to have a management system implemented that allows to organize 5 processes and have bigger control of the operation and activities that are carried out daily. After analyzing and doing an internal self-assessment of the company, we determined that the problem question is: How to improve the service and processes of Plasti herrajes del Quindío through the implementation of a quality management system? Based on this, we made qualitative research, we were finding out the internal behavior of the company in search of proposing and setting up processes which, when they’re executed by individuals, are affected by qualitative variables, attitudes, customer service, work environment, among others, which are aspects that influence the processes of the organization and which will be the basis for the implementation of the quality management system object of this Project. Then, the company is in a state of stillness, when it makes a company, one of main goals is annual growth in a controlled way that allows to generate bigger incomes for each of the stakeholders