Facultad de Ingenierías

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Diseño de un plan de capacitación para el área de reservas en Avianet hoteles para reducir errores operativos y pérdidas económicas asociadas en el año 2025
Fandiño-Beltrán, Sergio David; Vivas-Molina, Gissel Dainne
The project proposes the design of a training plan for Avianet Hotels aimed at optimizing the performance of the team responsible for hotel reservations, recognizing that operational errors and process inconsistencies lead to financial losses and negatively impact the quality of customer service. Based on a preliminary diagnosis, recurring failures, knowledge gaps, and the absence of a structured training model were identified, which hinders continuous staff development and results in significant shortcomings during process execution. The proposed design integrates a standards-based training plan, including specific content focused on the area’s critical tasks, learning methodologies oriented toward real-world practice, and evaluation mechanisms to measure the effectiveness of the training process. Additionally, the initiative seeks to foster a culture of continuous improvement through performance indicators, regular feedback, and the alignment of training efforts with the company’s strategic objectives, thereby ensuring a more efficient, secure, and competitive operation within Avianet Hotels’ reservation process.