Administración de Empresas

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Diseño y propuesta de la planeación estratégica para la empresa equipo consultor empresarial S.A.S
Camargo Bohorquez, Yenny Carolina; Diaz Hernández, Luis Carlos
The research topic is strategic planning, as in most of the companies that want to initiate operations do not pay adequate attention to this topic. Strategic planning is of great importance and interest not only as a topic of study but as part of implementation in a company, since this helps to get a better perspective and can be a real approach with the help of the mission and vision where you can construct a picture to see how far you want to go with the company, you can return to rethink after a few years, and to build new goals.
Propuesta para la fidelización de clientes en la empresa humplast
Tellez Avila, Caryl Sherman; Pulido Reina, Jason Steve
This document presents a customer loyalty system, implementing strategies based on the consumer behavior of frequent and non-frequent customers through a client management software called CRM.
Propuesta de Mejora en el Modelo Logístico de Almacenamiento de Medicamentos en la Empresa Internacional de Drogas SAS
Vanegas-Guevara, Jacky Mayerli; Jimenez-Castañeda, Carlos Rene
The purpose of this work is to design the logistic operation model for the storage process of the company DISTRIBUIDORA INTERNACIONAL DE DROGAS S.A.S., taking into account that, thanks to the information provided and interviews conducted with operational positions of the company, a failure in the logistic operation of the distribution center was evidenced, which corresponds to the progressive increase in the demand that exceeds the installed capacity of the company. In this research, the interaction between these actors has been analyzed; this research is not only supported by the regulations and previous studies of the sectors that comprise these products, but also by interviews and surveys. This research follows a descriptive approach that allowed discovering the perception of the norms established by the regulatory entities. Through the applied use of tools such as demand forecasts, inventory control, evaluation matrices and balanced scorecard, the model was defined and the alternatives were evaluated to determine the best option that adapts to the current needs of the company through a cost-benefit analysis.
Propuesta para el mejoramiento de proceso misional de la Parroquia Nuestra Señora de Loreto enfocado de plan de evangelización
Orjuela-Solano, Martha Patricia; Tamayo-Rojas, Linna
The Nuestra Señora de Loreto parish is a church located in the town of Kennedy in the El Amparo neighborhood. The church is one of the best known in the town for its life testimonies of its parishioners. Currently the parish is in the process of documentation to be the Basilica of Loreto, but due to several problems that threaten the community it has not been possible to make the transition, however the parishioners have the trust in God that the parish will become basilica. That said, this document seeks to assess and evaluate the management and expressions of the groups that currently make up the Nuestra Señora de Loreto parish. Taking into account the diagnosis made in this improvement plan, the project seeks to demonstrate the results obtained in terms of the values that parishioners have in their proposals to evangelize the community. Finally, the organization of the digital archive has worked effectively, since the groups can search for the activities for the catechesis and in this way keep track of the topics exposed.
Ventajas de la implementación del teletrabajo en la Gerencia Operativa en Salud de la Nueva EPS sede Bogotá, en el contexto de la pandemia del Covid-19
Pinzón-Ospina, Héctor David; Gaviria-Mahecha, Rodrigo Alberto
Given the situation that the world is going through because of the pandemic of Covid 19, which caused the isolation of people with their environment, which in turn led to adjustments to the work environment, so that such isolation does not affect the development of the activities of the companies. Based on this, managers of organizations around the world take as an alternative the telework model in a temporary way, so that people can continue to exercise their work responsibilities in the most effective way possible. Therefore, the question arises of implementing the telework model in a permanent way in a company of the health sector, more exactly the Nueva EPS. The following work has as objective to know the viability of this implementation and what advantages would have for Nueva EPS to implement the telework model in a permanent way. Once the process of investigation, analysis and approach of scenarios with its respective matrix SWOT, the following conclusions are reached: 1. It is important to know the teleworking model, so that it can be implemented correctly in the organization, for this the company must carry out the corresponding training regarding the teleworking model. 2. The telework model is a model that came to stay, it provides benefits not only to the company, also to the collaborators, it is dynamic and adapts easily.
Percepción del clima organizacional en los funcionarios de planta y contratistas de la Secretaría de Hacienda de la Gobernación de Cundinamarca 2020
Hernández-Montero, Yuly Tatiana; Chavarro Miranda, Fernando
This research work aims to publicize the perception that plant officials and contractors have of the Secretary of Finance of the Government of Cundinamarca 2020. For the present research work it was carried out in four phases and it is composed as follows; Phase 1: through the review of the report generated from the measurement of organizational climate of the Plan for the Improvement of Organizational Climate of the Government of Cundinamarca "Let's Improve Together" 2018, in which it was possible to make visible those categories of analysis used for the interpretation of the results that said report produced and that they served as the primary source of information for the present investigation; Phase 2: by reviewing information sources such as these, monographs, the state of the art is built around the measurement of the organizational climate, which allows generating new points of observation and verifying the approaches made by the academy regarding this construct in In particular, on the other hand, the theoretical framework is delimited from the review of the theoretical proposals derived from the line of research called "Organizational Theory and Culture" in this case the theory of behavior in Administration, and added to this a brief review of emerging theories that are also located in the lines of research (Humanist Theory of Administration, General Theory of Systems). In addition to this, the theoretical review carried out shows the complexity involved in the unification of criteria regarding the concept of organizational climate, for which different definitions are offered that may serve the reader for consultation purposes or in the theoretical production again knowledge in administration; phase 3 the methodological support of the present investigation is located in the qualitative approach, of a descriptive type, and in consonance with the purposes of the present investigation phase 4: development of the research objectives through focus group and application of survey to 69 plant officers and contractors.
Propuesta de planeación estratégica para el Laboratorio Dental Grajales
Salazar Peña, Angela Marcela; Pulido Reina, Jason Steve
The objective of the research is to identify the course that the laboratory should take in the future to adjust to the changes and which is the most appropriate proposal according to the demand, the environment and its internal structure which will help to favor the successful results and their continuity over time. The research presents a review of the literature on strategic planning models in different companies. Strategic planning is a process of diagnosis, method, analysis and decision making of an organization. The benefits of the planning are duly documented academically, the current panorama of the laboratory is shown, the strategic matrices are applied, the results obtained allow to identify that, to greater realization of formal strategic planning, the laboratory is favored above all in terms of innovation in products and services, followed by innovation in operational processes and finally in its administration. The conclusion of the strategic planning model will help the continuity of the business, jointly achieve the goals that are proposed, plan what is going to be done, where to go and make your wishes come true.
Propuesta para la construcción de un plan de gestión ambiental en los fruver del barrio Castilla y sus alrededores en la localidad de Kennedy
Beltrán-Cañón, Natalia Sofía; Gaitán Méndez, Jorge Eliecer
This research presents a proposal for the construction of an environmental management plan, based on actions that aim to mitigate the environmental impacts generated by the activities of the Fruver of Castilla neighborhood and surroundings in Kennedy locality. Supported by a quantitative methodology, using a descriptive approach, in terms to represent significant facts and studies in the environmental context, allowing the reader to contextualize the issues that relate to each other directly or indirectly with the object of the study and an exploratory approach. We found that there is not a previous tool, we decide to design a tool for the determined population, therefore, it is necessary to develop instruments such as a fishbone diagram, a survey and a matrix of environmental effects and impacts, the purpose is to diagnose, investigate and recognize the impacts caused by the activities of the establishments, resulting in the guidelines for the design of the environmental management plan. Finally, it is important to highlight that the environmental management plan will contribute to the establishment's processes being carried out more efficiently and helps to establish environmentally friendly practices.
Análisis del clima organizacional en los docentes del Colegio Colsubsidio Chicalá
Gómez Sánchez, Laura Carolina; Mendoza Rojas, Yenny Tayded; Cubides Mora, Quilian José
This work pretends to show the process of investigation and analysis of the working climate of teachers of the Colsubsidio Chicalá School, identifying the perception that they have of their work environment, and highlighting the importance and affectation of the carried-out tasks. At the beginning of the investigation, an enquiry of the organizational climate antecedents were exanimated, and the theories and studies previously made about the subject where identified. The characteristics, types, symptoms and causes of a good or bad work environment were also determined. Thanks to this, the following question was posed: What is the state of the organizational climate of the teachers of the Colsubsidio Chicalá School? question that is established in order to respond to the needs of the institution to improve the working environment of the teachers. To show the results, observations and surveys were made, and the factors that influenced the harmony of the organizational climate were identified, according to the variables established by the IMCOC. This allowed to establish opportunities for improvement in compliance with time in the planning of activities during the school year, with the incentives for teachers, and with the implementation of new recreational and sports activities for the strengthening of interpersonal relationships. This research reflects that for the 70% of the population, the organizational climate state is favorable or positive.
Plan de acción para el mejoramiento de la estrategia organizacional al manual de funciones
Jaramillo-Acevedo, Maria Camila; Gaviria-Mahecha, Rodrigo Alberto
Research made is shown in this business practice with the goal of propose modifications to the function’s manual of Multintegral SAS, due to current internal issues that happen with workers at the administrative area for procedures changes in their duties. This modifications will benefit the company, given that knowing the internal and external procedures help the main goal to accomplish and to achieve growth in the future.
Propuesta de mejora en el área de recursos humanos de la óptica alemana e y h Schmidt S.A.
Patiño Serna, Angie Vanesa; Cubides Mora, Quilian José
The German Optics E and H Schmidt SA, is a company founded in 1914, dedicated to optometry services and the distribution of lenses, its objective is to provide quality visual protection, optometric consultations, ophthalmic lens supply, contact lenses and a wide range of frames to all people that require visual correction. Starting from this aspect, we intend to design an improvement plan from the area of Human Resources, oriented to the acceptance of the changes by the workers, as well as to give a solution to the problem that has been presented due to the lack of commitment in the work by the optician's collaborators, that is why we want to develop and implement a proposal to increase the positive attitude, improve the emotions, generate security and acceptance of the organizational changes employed by the organization.
Diseño de procesos de recursos humanos en lacteos joyma
Amaya-Rangel, Johan Manuel; Catumba-Arias, Juan Carlos
Human capital is an essential factor in any organization because it depends on it how productive a company is compared to its competition, for this reason it is important to have a good human talent management that contributes to continuous improvement in areas such as motivation, personal growth and professional growth, because if you have trained personnel to perform their activities, the change in the organizational climate will be noticed, which will generate business growth and thus seek to stand out from the competition. The following internship was conducted in order to help the dairy company Joyma which is located in the city of Bogota in the town of Kennedy, at the time of the internship the company did not have an area that focused on the management of human resources, due to the need presented by the company it was decided to implement the processes to control and improve aspects such as communication, motivation, integration, recruitment and personal growth through tools such as job cards, which identify the knowledge and activities to be performed in each job, and flowcharts which provide the steps to follow in each of the processes of human talent management.
Diseño de mejora del proceso de selección y contratación de Grupo Elite Organizacional Ltda. enfocado en las nuevas tendencias en la era post Covid
Ramos-Gallego, Karen Vanessa; Aguirre-Muñoz, Briggitte Andrea
The purpose of this project is to design a proposal for the selection and hiring process of the company Grupo Elite Organizacional Ltda. (Geor Comercial Ltda.- Geor Ltda.) company established in 2010 dedicated to the provision of training services, consulting and / or auditing for management systems, with a staff of 52 employees with national and international operation. Under the health emergency by COVID 19 Geor Ltda., raises the need to improve the process of human talent to operate remotely in an optimal way and thus address the economic crisis of Geor Ltda, crisis that impacted many other SMEs in Colombia, therefore, analysis tools and data collection as Dofa, POA, in-depth interviews to different positions of the company are used, this to meet the needs of the company thus providing an opportunity to improve the economic status of the company in relation to its operation and the welfare of each of its employees.
Propuesta para el mejoramiento continuo de los procesos en la empresa Gate Marketing Group S.A.S a través del ciclo planear, hacer, verificar, actuar (PHVA)
Aguanche, Zudy Pájaro; Sánchez León, Carolina
The project presents an improvement plan for the company Gate Marketing Group SAS, which establishes a program for the implementation of the PDCA cycle through the NTC-ISO 9001: 2015 in which tools were identified that favor the improvement of the quality in the processes and in the service taking into account the identification of the existing problems within the company in order to act and improve the service provided, that is, that a continuous improvement plan was designed in order to improve and optimize the processes, in such a way to register the objectives of the company as well as to improve the quality in the service.
¿Cuáles son los factores que influyen en que un estudiante de educación superior abandone sus estudios universitarios en Colombia y en los países latinoamericanos?
Lopez-Peña, Carlos Daniel; Moreno-Cruz, Manuel Fernando; Aguirre Muñoz, Briggitte Andrea
Our degree work aims to identify the factors that influence Colombian and Latin American higher education students when deciding to abandon their studies. Because this issue is quite worrying not only in Colombia but in many Latin countries where many people enter a higher education institution but do not complete their university studies, it is essential to identify the variables that students face to make this decision. To determine the university dropout factors, a bibliographic review was carried out taking into account different documents such as articles from scientific journals, web links such as Min Educación and SPADIES, reports from government entities, among others. Thanks to this, we obtained information on what is observed in each Latin country and the Colombian region. We present the factors by reviewing the studies of each author and comparing the influencing factors in Colombia concerning Latin America. In conclusion, we can affirm that the economic factor is relevant when the university student decides to abandon their studies. This occurs not only in Colombia but also in Latin America. The reason we attribute to this is that higher education is expensive and beyond enrollment, living expenses must be taken into account while studying, so then, many people do not have the income to complete their degree. The reason we attribute to this is that higher education is expensive and more than the tuition itself, living expenses must be taken into account while studying, so then, many people do not have the income to complete their degree
Diseño de plan estratégico para Tora Blue
Andrade-Bermudez, Mildred; Díaz-Hernández, Luis Carlos
The design of the strategic plan is based on the need to improve the performance and productivity of the company from the most important aspects in the operational, administrative, etc. The objective of the strategic plan is to establish the course that the company must follow to achieve the objectives and the way in which decisions and strategies are turned into actions. The integration of a strategic plan in the operational procedure of a company is very beneficial for it, since it allows a process aimed at meeting the objectives that are set within different frameworks. In the case of Tora Blue, deficiencies could be identified within of the scope of the distribution of the final product to clients and potential clients thanks to the collection and analysis of the information provided by its workers, where it was possible to generate a design in terms of improving the activity of the company in its different processes, which is located in the Guatavita municipality.
Optimización del sistema de información de peticiones, sugerencias, quejas y reclamos en la Alcaldía Local de los Mártires.
Sánchez-Rojas, Mónica; Rodríguez-Otero, Adela; Catumba Arias, Juan Carlos
The main objective of the internship is to implement an improvement plan to optimize the performance of the information system for petitions, suggestions, complaints and complaints in the Local Mayor’s Office of the Martyrs, to carry out it was analyzed the problem of repression in the rights of petition filed, finding that more than 1.300 citizen requests with vigencias from the year 2017, had not been resolved thus non-compliance with the criteria of quality, warmth and opportunity, generating dissatisfaction in the citizens, control entities and reference companies of the District of the Martyrs. Together with the survey of Mayor’s Office officials and the results obtained in the tree technique of the problem, it was identified that the lack of knowledge of the correct traceability of the process on the part of officials was one of the root causes of the problem, a situation that was necessary to intervene through this internship, taking into account that the entity has the obligation to issue a substantive reply to the petitioner in a clear and specific manner as stated in Article 13 of Law 1755 of 2015, which regulates the fundamental right of petition.
Cognitiva Radio-CR
Rodríguez-Toro, Daniel Eduardo; Muñoz-Jiménez, Andrés Felipe; Tamayo-Rojas, Linna Johanna
The main objective of this document is to present a proposal in which we can make known the importance of the inclusion people with cognitive impairment in the work environment of radio, since currently in our country this segment of the population does not have the opportunity to see themselves represented in the media and thus mime not being able to listen to people with the same special abilities on any radio station talking about topics that may interest them, opening communication spaces in a radio show in which they can express their feelings as well. as do the rest of the people. It is essential to start thinking about others, about those people who have not had the fortune to access the same opportunities and who have been relegated not only from a job but from academic life, social life and family life among others
Propuesta de mejora en la cadena de suministro de la empresa Calzado San Miguel en la ciudad de Bogotá
Rodriguez-Tique, Alejandro; Rodríguez Moreno, Ernesto
The purpose of this work is to generate a proposal for improvement in the Calzado San Miguel company, opting for the supply chain and supply chain as a topic, to begin a visit was made in the company, in order to know its operation, in addition it was investigated on all the tools that helped for its improvement such as sales forecasts, information systems establishing inputs and outputs, inventory management taking into account its indicators, identification of stocks in stock, description of the warehouse generating a redistribution of its products, which products are of push and pull determining their strategies on the subject.
Propuesta para el control de inventarios en artículos de papelería corporativa y merchandising en la compañía Suramericana de Seguros (SURA) sede Calle 93
Manrique, Leidy Paola; Parra Herrera, Jairo Enrique
It is clear that in organizations without adequate inventory management, situations such as excessive purchases of items, uncontrolled inventory holdings, or product shortages arise, all of which result in increased costs. The company Suramericana de Seguros (SURA) headquartered at calle 93 carries out the management of its inventories in an empirical way, without any kind of model to follow, where it is found that continuously buying corporate stationery and merchandising without taking into account the stock. In accordance with the problems identified, a review and adaptation of the spaces dedicated to product storage is proposed, complemented by the redefinition of functions for the position of business assistant, who is responsible for the process of inventory and product acquisition. According to the findings for the control of this type of inventory at the South American insurance company (SURA), located at calle 93, a series of guidelines are defined that focus on the reduction of expenses associated with the business unit's budget, and the reduction of lost inventory, which can be seen as a contribution to the reduction of the company's environmental impact.

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