Tecnología en Desarrollo de Software

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Browsing Tecnología en Desarrollo de Software by Author "Ardila-Martínez, Cristian"

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    Desarrollo de un Chat Bot en Telegram para la Capacitación Continua de Asesores Comerciales de OPPO COLOMBIA
    Ardila-Martínez, Cristian; Villalba-Alonso Mauricio
    Abstrac The "Ollie Bot AI" project aims to implement a chatbot on Telegram for the continuous training of OPPO COLOMBIA sales advisors. Its main objective is to solve the problem of scattered access to critical information about products, sales arguments, and competitor comparisons, which currently makes it difficult for advisors to respond quickly and accurately to customers. The chatbot will centralize this information, allowing advisors to make queries in natural language or through buttons to obtain immediate responses. It will use technologies such as Google Dialogflow for Natural Language Processing (NLP), Java, and PostgreSQL. Ollie Bot AI is expected to optimize response time, improve the quality of information provided, boost sales, increase customer satisfaction, and help identify topics for future training sessions and brand objectives. Keywords: Ollie Bot AI, chatbot, training, sales advisors, Google Dialogflow, sales