Elaboración de la Información documentada de los procesos de producción y logística para la empresa El Cortador Textil S.A.S.

Abstract

In order to guarantee quality products and services, and recognizing the importance of documentation production processes, this project was developed at El Cortador Textil S.A.S., a Colombian company in the textile industry that currently lacks standardized and documented processes. This situation has led to problems such as disorganization, rework, duplication of functions, low operational efficiency, and delays in order delivery, which sometimes results in customer dissatisfaction. Based on the above, the main objective of this project is to establish a documented foundation for improving and optimizing key production and logistics processes through document management, analysis, and the development and design of clear and structured operational processes. This document serves as a fundamental tool for decision-making, staff training, and the strengthening of continuous improvement. The ISO 9001:2015 standard is used as a reference for the development of this project, with the aim of highlighting the importance of maintaining properly documented and up-to-date process standardization. Adopting this standard allows companies to be more productive and competitive by promoting the standardization of documents used in different processes, the use of clear and understandable language, and improved communication with both internal and external clients. All of this contributes to strengthening continuous improvement, tailored to the company's operational reality, and striving for a higher quality of working life.