Propuesta para la mejora del Sistema de Gestión de Calidad en la Unidad de Atención y Reparación de Víctimas basado en la norma ISO 9001 de 2015

Abstract

A quality improvement proposal is presented to the government entity called the Victims Care and Reparation Unit, although it is already certified in quality under the ISO 9001: 2015 standard, the approach was applied to processes that allowed an improvement through continuous review, based on a diagnosis and analysis of the data; as a result a process map proposal is obtained, the improvement in some of its characterizations, generation of indicators and application of a quality integration model. All the previously said, complying with what the Government expects from all state entities that are involved in the issue of quality and in this way measure the institutional performance in terms of quality and social satisfaction.