Propuesta de Implementación de la Metodología DMAIC en la Gestión de Inventarios para la Prestación de Servicios en la Clínica Veterinaria KODIAK

Abstract

This proposal aims to implement the Lean Six Sigma methodology in inventory management at the Kodiak Veterinary Clinic, located in the Kennedy district. The main objective is to optimize processes related to the control and supply of medical inputs, medications, and surgical materials, in order to improve operational efficiency and the quality of veterinary services.

Currently, the clinic faces common inventory management issues, such as recurring stock shortages, excess low-turnover products, losses due to expired supplies, and a poorly systematized manual management approach, which generates additional costs and affects service continuity. In this context, the Lean Six Sigma methodology, under the DMAIC framework (Define, Measure, Analyze, Improve, and Control), is proposed as a comprehensive solution to identify and eliminate waste, reduce process variability, and standardize inventory management practices.

The proposal includes the use of specific tools such as Value Stream Mapping (VSM), root cause analysis, ABC/XYZ classification, and statistical process control, among others. Expected outcomes include a significant reduction in obsolete inventory levels, decreased critical stockouts, and improved response times in the medical area. Additionally, it seeks to strengthen an organizational culture focused on continuous improvement and data-driven decision-making.

This research will contribute to improving operational management at the Kodiak Veterinary Clinic.