Propuesta de Gestión de Calidad que contribuya con la excelencia de la Empresa UNITEL S.A.S

Abstract

The proposal of a Quality Management System that contributes to excellence for the company Unitel S.A.S, adapting precise guidelines for the continuous improvement of the Quality of the processes and the achievement of its objectives. The present research work has an exhaustive analysis in all the processes and therefore in its activities, in the development of a series of proposals starting from the organization chart of the company, the process map, through a design by processes, macro processes, interrelationships and their characterizations, the creation of the matrix and the indicators sheets for monitoring and measuring processes, the evaluation of excellence in the EFQM model, for the identification, evaluation and analysis of causes of the main problems of use such as: Five whys, Pareto diagram, problem tree, as a result of a strategy of continuous improvement through the PHVA cycle, use of tools offered by the fourth industrial revolution, which allows the efficiency in communications and the decision-making, in search of innovation, the increase of the portfolio and the provision The best canvas, the proposal to open a store Online supported by the design of the canvas model, awareness of the organization of the importance of social responsibility of stakeholders, verification of the quality of quality, with a proposal for periodic audits, to identify weaknesses, strengths and aspects to improve.