Diagnóstico organizacional y propuesta de mejora para la creación de una cultura organizacional enfocada a la calidad para la empresa VANEN S.A.S.

Abstract

The company VANEN is a simplified stock company (SAS) belonging to the real sector of the economy created in September 2000 by Jorge Eliecer Bogotá Gutiérrez, in terms of size it is a small private sector company that offers the service of design and impression. The organization presents different problems associated with the lack of implementation, management, control, and monitoring of quality, the lack of specification of processes, lack of knowledge when it comes to innovation and the absence of tools or tools that allow knowing the perception that customers have of the service and products offered by the company. For this reason, the project that will be carried out is "Organizational diagnosis and improvement proposal for the creation of an organizational culture focused on quality for the company VANEN S.A.S". Throughout the content of this work you will find a series of tools that allow the company VANEN to know the current situation of this and, likewise, make an organizational diagnosis for the realization of improvement plans focused on quality, which are : Characterization and perception of the client, model of managerial excellence (EFQM), process map and characterization of these, innovation models for competitiveness, social responsibility strategy, audit process, statistics or indicators for the analysis of costs and no quality and continuous improvement tools.