Modelo estratégico de gestión y tratamiento de No Conformidades basado en la metodología PHVA en los procesos 3PL de AGV Open Market

Abstract

This paper proposes the design of a strategic model for the management and treatment of Non-Conformities in the 3PL logistics processes of the company AGV Open Market. Currently, the organization presents a limitation in the operations department, where the storage and distribution of pharmaceutical products takes place, with 62% of the Non-Conformities affecting the correct execution of the company's processes and procedures carried out by personnel concentrated in this area; according to a study conducted in this project, it was identified that the root cause of operational deviations is not being thoroughly addressed. To address this limitation, this paper proposes integrating the PDCA methodology into this area of the company, in order to anticipate vulnerabilities that may arise in possible future scenarios. The research is developed under a descriptive and propositional methodological approach, through the processing of historical data on logistics Non-Conformities and qualitative monitoring in the operations department of AGV Open Market. For this reason, corrective and preventive action plans are designed, along with staff training on the importance of implementing double verification and control points. In conclusion, this proposal seeks to significantly reduce the recurrence of NonConformities and optimize compliance with processes and procedures in order to improve, in a timely manner, the delivery of AGV Open Market's logistics service and restore reliability to its clients.