Desarrollo de un procedimiento para control de proveedores tecnológicos.

Abstract

This research project focuses on the problem associated with the lack of documentary control and monitoring in the contracting processes of technology suppliers within a service-sector organization located in Bogotá. The organization currently lacks standardized procedures, defined responsibilities, and technological tools, which has generated rework, administrative cost overruns, operational delays, and risks of regulatory non-compliance. Starting from an analysis of the current process, interviews with internal staff, surveys of technology suppliers, and documentary reviews of contractual files were conducted. The results revealed weaknesses in information traceability, document duplication, and a low level of compliance with documentary requirements. Based on these findings, the project proposes the design of a documentary monitoring and control procedure aimed at optimizing contracting times, strengthening transparency, and ensuring regulatory compliance while improving decision-making. The proposal is aligned with international standards related to quality management, information security, and records management, as well as with the regulations currently applicable in Colombia.