Fortalecimiento del liderazgo colaborativo a partir del diseño de un programa anual de capacitación en la Empresa de Servicios Públicos del municipio de Puerto Triunfo – Antioquia

Abstract

This research addresses the operational disarray and knowledge imbalance at the Puerto Triunfo Public Services Company (Antioquia), whose centralized management structure—consisting of one coordinator for 38 geographically dispersed employees, with 84% of the staff located in rural areas—is insufficient. This logistical imbalance is compounded by the absence of an Annual Training Program (ATP), which exacerbates demotivation and limits workforce cohesion. The overall objective is to strengthen collaborative leadership through the design of this training plan, which focuses on functional learning to improve daily processes. The qualitative methodology employs a focus group to diagnose existing leadership styles and identify needs and opportunities for updated knowledge. The justification for this research lies in the direct social impact of this proposed plan, which will improve the efficiency of essential sanitation services and promote specific skills among employees. The ATP is structured around the pillars of leadership, assertive communication, technical management of special waste, and sports integration days, prioritizing practical, on-the-ground training to close knowledge gaps. At the academic level, the study proposes a compensatory model applicable to organizational development in the public sector, based on continuous training, the management of transversal skills, and organizational empowerment to overcome common limitations of budget constraints and geographic dispersion. It offers a methodological framework for other small territorial entities in Colombia, as it contributes real value to sustainable performance.