Estudio de caso en la compañía Rappi: Condiciones laborales de los Rappitenderos y su importancia en el clima organizacional

Abstract

This research work is based on identifying what are the labor and performance factors that influence the organizational climate of the Rappi company, showing that since the entry of collaborative economies through digital platforms as sources of job creation, they have given rise to new hiring dynamics around those that were traditionally known, and which are affecting working conditions in the sense that it ceased to be an additional source of income to become a full-time job. A documentary review is made of different articles, books related to the organizational climate and working conditions of the Rappitenderos found on reliable platforms such as Redalyc.org, Scielo.org, Dialnet and other public channels of social information such as Facebook and Instagram, An analysis of the data is carried out, factors that directly influence the dissatisfaction of workers in their working conditions are determined and characteristics are identified to give recommendations from the organizational point of view.