Propuesta para el diseño de la documentación del sistema de gestión de calidad de acuerdo con la norma ISO 9001:2015 para la empresa Danwap Products

Abstract

The need for improvement has always been evident regarding products, processes and services to attract more customers and provide a better experience. This is done through tools and instruments that enhance these aspects that in one way or another seek excellence, one of These tools are the NTC ISO 9001:2015 standard on which this work is based. At first we must talk about the documentation that is required for a quality management system, which provides a clear and efficient operating environment, it is also the basis by which a certifying body verifies compliance with the standard demonstrated through this documentation that reinforces and supports the development of the company's operations. For the purpose of this work, objectives were developed in order to allow the purpose of this project, which is the design of the documentation for the Danwap product quality management system. Initially, the initial diagnosis of the company was prepared to know the aspects in which there are deficiencies and needs for improvement, with the purpose of estimating the performance of the chapters and obtaining the results of the diagnosis, making the respective corrections and suggestions for the company. and preparing the documentation required by NTC ISO 9001:2015 and as a final factor, the procedures that are most important within the organization were developed.