Diseño de la documentación del Sistema de Gestión de Calidad, basado en la norma NTC ISO 9001: 2015, para la empresa “Afin S.A Comisionista de bolsa”.

Abstract

The need for continuous improvement in Colombian companies leads them to generate projects that help strengthen the search for tools that improve their processes, products and services in order to meet customer needs. One of these tools is the documentation of the Quality Management System based on the NTC ISO 9001: 2015 standard. It is noteworthy that much of the success in the implementation of a Quality Management System can be based on the preparation of documentation. In this sense, this documentation is useful to demonstrate to a certifying entity that the company meets the requirements of the standard to be able to obtain the certificate, in addition to this it can reinforce and contribute to classify and normalize the execution of the company's operations. The main objective of this work is to design and prepare the documentation for the Quality Management System of the company Afin S.A based on the requirements established in the NTC ISO 9001: 2015 standard and for this purpose some objectives were established that allowed systematically achieve this purpose