Rotación de personal en la empresa Conalejos en el año 2021, impactos y consecuencias

Abstract

The main objective of this research work is to determine the factors that cause the turnover of personnel in the company Conalejos BPO, this study was taken with a current plant of workers of 700 people where they were applied a structured questionnaire with a rating scale, Agree, Disagree, Does not apply. The purpose is to identify within their functions which is the cause that generates the atertion of the person and for them through an organizational climate survey 6 dimensions were divided: HR Management, Working Conditions, Job Satisfaction and Motivation, Leadership, Communication, Work at Home. Where as a result it was obtained that a good organizational climate is evidenced in the Conalejo BPO campaign, giving results greater than 80% of agreement in the different items consulted. The dimension of communication and leadership stand out. However, the human resources area must provide more information on payroll processes and more recognition of people in front of their work and seniority.