Desarrollo de un prototipo web para la gestión y programación de citas en micro y pequeños emprendimientos de la localidad de Suba, optimizando las reservas

Abstract

Appointment and reservation management in micro and small enterprises located in Suba is a common challenge when services are delivered through personalized attention. Disorganized processes lead to resource waste and poor user experience. To address this issue, we developed SchedulEase, a tool that organizes and automates customer appointment scheduling and service workflows. The solution follows a Model–View–Controller (MVC) architecture and was implemented with web technologies such as HTML, CSS, JavaScript, PHP, and MySQL. User-centered agile practices were applied, including usability testing and heuristic evaluations, which informed significant improvements in control, visibility, and accessibility of the system. The project aims to contribute to the digitalization and automation of operational processes in emerging businesses, enabling real-time access to services and improving customer satisfaction.