Implementación de propuesta de mejora a la estructura organizacional por medio de matrices para así llevar a cabo nuevos negocios rentables para CompuAmbiente S.A.S.

Abstract

The following investigative internship is contextualized on the shortcomings and problems that can be presented within an organization, for this reason thanks to theoretical concepts-The practical aspects of industrial engineering can be improved by creating effective and efficient solutions, attracting new profitable projects for the company. Using the different matrices Amef, Dofa, Mefe and Mefi together with the schedule of activities, Dantt diagram, training and manual of functions for the commercial area was able to generate possible solutions before the shortcomings presented by CompuAmbiente S.A.S. The Gantt chart was executed in which the characterization, process map and flowchart of the business process were generated. It can be concluded that the various matrices highlighted the problems in the company, and thus the implementation of the organizational structure was a strategy, so that this way open the doors to opportunities for improvement in CompuAmbiente S.A.S.