Análisis de la influencia de las situaciones personales y familiares en el comportamiento emocional de los empleados de Wynwood House SAS.

Abstract

This research aimed to study the personal and organizational factors influencing the emotional behavior of Wynwood House S.A.S. employees and their impact on organizational performance. It should be noted that the organization has observed a correlation between increased emotional distress, such as stress, frustration, and anxiety, and negative results over a three-year period. A survey of 28 employees revealed that the majority of the causes of emotional distress are organizational—lack of recognition, pressure to meet targets, tight deadlines, and excessive workload—although new personal problems also emerged. The research concluded that emotional distress negatively affects interpersonal relationships and performance. The study concludes that Wynwood House S.A.S. must implement actions aimed at promoting emotional well-being and thereby managing psychosocial risk. Therefore, it is recommended that the company establish employee recognition programs, provide emotional support, develop empathetic leadership, equitably redistribute workloads, and create spaces for assertive communication. All of these are aimed at improving the quality of the work environment, employee satisfaction, and performance. Keywords: Strategic management, Foresight, Organizational culture, Leadership, Emotional behavior, Human talent, Emotions.