Aplicación, diseño del proceso y seguimiento de pedidos e indicadores del laboratorio Químico en la compañía Protela S.A.

Abstract

This work was carried out at Protela S.A. and its primary objective was to design an improvement plan focused on order fulfillment management. It began with an analysis of the different process variables used in the chemical laboratory (lack of follow-up, poor order entry, variation changes, late order entry by production planning to the chemical laboratory). To highlight the above variables, tools such as interviews (see Annex 2) and document analysis, including DOFA, were used to identify the causes directly from the process itself, opportunities for improvement, and feasible actions. These breaches generate a loss of 2,000,000 million pesos for the company, averaged from January to the cut-off date of October 2025, thus affecting the company's budget and, in turn, generating a loss of credibility among customers. This not only affects Protela S.A., but also affects the customer and their final products. They require raw materials to begin manufacturing and, in turn, to launch collections that reach end users. This improvement plan will reduce the number of orders that fail to meet specifications for various reasons, such as new colors in the reference, changes in raw materials (variants), different shades, among others. In one way or another, we are automating a large part of the process, as the information will be more accurate and online to achieve the company's goal