Plan de mejora para la optimización logística y la diversificación de proveedores internacionales en Cerámicas Michell SAS - Improvement Plan for Logistics Optimization and Diversification of International Suppliers at Cerámicas Michell SAS

Abstract

This document corresponds to the improvement plan report proposed during the internship carried out at Cerámicas Michell SAS, a Colombian company dedicated to the commercialization and distribution of construction mater, located in the Kennedy district of Bogotá. The purpose of this work is to design and implement an improvement plan aimed at strengthening the company’s internal processes and enhancing its competitiveness in the market. The improvement plan was structured around three specific objectives. The first involves building a database of international suppliers previously contacted in markets such as China and India, including a pilot import plan to assess the feasibility of a future direct importation. The second objective seeks to implement an inventory control system in the warehouses using SIIGO software, in order to record the entry and exit of good, reduce inconsistencies, and improve operational management. The third objective proposes the design of a digital catalogue of products organized by category and characteristics, as a tool to support commercial management and customer service. Drawing on the theorical contributions of Michael Porter and the purchasing guidelines of ISO 9001:2015, This improvement plan aims to move Cerámicas Michell SAS toward a more efficient, competitive and sustainable operation, building a solid foundation for its growth and consolidation in the construction finishing materials market.