Diseño de la documentación para el Sistema de Gestión de Calidad para la empresa D&J Ingenieros S.A.S. con base en la Norma ISO 9001:2015

Abstract

The following work has as its main objective, to design and prepare the documentation for the Quality Management System of the company D&J Ingenieros S.A.S, under the guidelines of the NTC ISO 9001:2015 standard, in order to achieve the proposed objectives, a systematic work plan was constructed to achieve this purpose. As a first step, a diagnosis of the company's compliance with the requirements of the standard was made, this was carried out for each of the chapters that make up the standard, elements were drawn up corresponding to the planning of the quality management system, mission, vision, quality policy and objectives, the organization chart was designed and from this document the map of processes, characteristics and other documents required by the standard and indispensable for compliance with company processes

Building organizational DOFA and stakeholders, with the information resulting from this exercise, the matrix of risks was constructed, as were roles, responsibilities and authorities, control of documented information, Finally, in order to be able to monitor the performance of the Quality Management System of D&J Ingenieros S.A.S, the necessary procedures were developed for the conduct of audits, follow-up of the client's satisfaction and actions improvement.