Diseño conceptual de un modelo de gestión RCM para una empresa de catering aéreo.

Abstract

Catering as a service provider must be highlighted by the quality of its production processes, each of the areas that make up this organization must be aligned to the fulfillment of the organizational objective that is the delivery of a service in optimal conditions, with respect to to this objective the maintenance area of ​​the catering company has a problem in the management of maintenance because there is no model that guarantees the fulfillment of the internal objectives within the area, focused on the maintenance of the assets. The lack of a maintenance management model has led to the presence of problems between the different areas since the guidelines for programming and executing the activities that have to be focused on reliability are not followed. Within the development of the work will present the different elements that are part of operational reliability focused on maintenance with respect to each of the elements, will develop a management model based on the four perspectives that have the Balanced Scorecard tool, which allows the creation and implementation of indicators (KPI`s), for the measurement and traceability in the management model that will be developed.