Diseño de un sistema de gestión de calidad en la empresa “Siiweb S.A.S” basados en los lineamientos de la norma ISO 9001:2015

Abstract

Today, companies face great challenges looking for ways to become more competitive, demanding high quality standards in each of the products and services they offer. This is the case of the company SIIWEB S.A being a company with more than seven years in the market wants to be more competitive by implementing a quality management system for each of the processes that are there. Based on ISO 9001: 2015 SIIWEB requires the design and documentation of a quality management system in each of its administrative and operational processes, thus generating continuous improvement in each of its software engineering products. is the activity to which they are dedicated. Thus seeking a competitive advantage and optimizing productivity, thus improving the organization in the administrative and development areas. SIIWEB SAS, as a strategic decision, starts the project of designing and documenting the quality management system, which allows it to plan, organize, direct and control all areas of the company, seeking to improve production processes and offer a product with differentiation and added value to meet the expectations of the company and its business environment.