Propuesta de mejora en el área de facturación de la Subred Integrada de Servicios de Salud Centro Oriente de Bogotá mediante herramientas Lean Health Services

Abstract

This project seeks to develop a proposal that allows Health Service Provider Institutions to improve the billing area through Lean tools, therefore, the identification of each of the waste that affects the processes must be carried out, in addition to serving as a basis for other areas to carry out an analysis and achieve continuous improvement. The proposal is established through the analysis of the information collected, in which multiple variables are considered, such as the optimization of processes through monitoring and permanent controls, the human factor and the strategies that can be implemented through engineering. to influence positively. Considering the returns that are presented and how they affect the Central East Integrated Health Services Subnetwork financially for reasons that can be corrected before presenting the invoiced accounts to the different entities responsible for payment and avoiding reprocesses that affect time and efficiency. of the area, however, it is essential to highlight that although some EPS carry out bad practices with the flow of resources, mitigating and avoiding errors allows objections to be unjustified.