Análisis de insatisfacción laboral por medio del cuestionario S 20/23 y su incidencia en el índice de rotación de personal operativo de una empresa de flores

Abstract

The general objective of this project is to analyze the turnover rate of operational personnel of the company Flores Silvestres, because it has been evidenced that, in that company, the turnover of operational personnel is very high if compared to that of the administrative staff. However, to achieve this objective, a series of steps was proposed in order so that the obtaining of results was in a logical and coherent way with the defined objectives, that is, the specific objectives were guided to the identification of the sociodemographic differences of the operational employees of the company, in addition to the determination of the variables that generate labor dissatisfaction and their influence on the productivity of the company and finally recognize the perception of the operational workers of the wildflowers company and their commitment to the institutional mission. To achieve this, a group of 80 operational employees was applied the questionnaire S 20/23, and a sociodemographic survey, tools with which an appropriate diagnosis of employee job satisfaction could be made and served as a basis for determining the incidence of job dissatisfaction, with the rate of staff turnover in the company.