Propuesta para la caracterización de procesos de la empresa Procobas LTDA

Abstract

The present project was proposed to contribute to the company Procobas LTDA through the construction of the characterization of the company's processes. For this, an instrument was built to collect information on the processes in the different areas, then a qualitative analysis was carried out to identify the specific state and a diagnosis of the company was generated, based on this it was identified that 60% of the organization's officials were not clear about their role and the processes they carry out on a daily basis, based on this, the organizational processes were characterized with the objective of increasing the level of knowledge of the officials by 90% regarding Mentioned above. This work was based on a conceptual theoretical review and was carried out based on the qualitative descriptive research methodology. The objective was focused on solving the following research question: Are process characterizations true tools for continuous improvement?

As a result, it was obtained that the different actors that make up the organization understood clearly and concisely what it does and how everything that encompasses or implies the different processes of the company is done, the alignment, organization and standardization of the processes was favored, facilitating the company detecting opportunities for improvement such as overwork, the level of knowledge of the processes by employees, the need to develop specific skills in employees that promote productivity and the consolidation of organizational processes that generate value . A culture of change management was promoted in opportunities for improvement and collaborative work, which in the last update became aware of the possibility of being more competitive in the market and greater probability of successful achievement of organizational goals.