Plan de mejora para la gestión del mantenimiento y reparación de vehículos Multimarca

Abstract

The objective of this work is to make a diagnosis to the company Importadora Vehi car Ltda. In order to detect an opportunity for improvement, which when treated in an appropriate way will give the company a competitive advantage and strengthening in the provision of its service. As a result of the diagnosis, several opportunities for improvement were presented, but this work focuses on the area of Control, Reception and follow-up of spare parts, because the time it takes for the replacement to be delivered to the operator is presenting delays that cause the breach of the agreed dates with customers, for delivery your vehicle already repaired. The improvement proposal presented is the Policy for the area of control, reception and follow-up of spare parts, the Excel tool for the Control and follow of spare parts, the tool manual and step-by-step tool with their respective training. This improvement plan was set with objectives and indicators that will allow measuring the impact caused, and being able to make comparisons with previous results and adaptable to all types of adjustments, always seeking for an improvement.