Diseño de la documentación para el sistema de gestión de calidad en la empresa Comsila SAS basado en la norma NTC ISO 9001:2015

Abstract

The main objective of this work is to design and develop the documentation for the Quality Management System of Comsila SAS based on the requirements established in the NTC ISO 9001: 2015 standard, and for this purpose some objectives were established that would allow systemic way to achieve this purpose, firstly a diagnosis of the company's compliance against the requirements of the standard was prepared, this exercise was elaborated for each of the chapters that make up the standard, followed by the elements corresponding to the planning of the system of quality management, mission, vision, policy and quality objectives, the organization chart of the company was designed and from this document the map of processes, characterizations and other documents required by the standard and necessary for the performance of the processes of the company, on the other, supported the company in the evaluation of the organizational environment and parts i Interested, with the information resulting from this exercise, the risk matrix was constructed, as well as the roles, responsibilities and authorities, the control of the documented information, finally to be able to track the performance of the Quality Management System of Comsila SAS, the necessary procedures for conducting audits, monitoring customer satisfaction and improvement actions were prepared.