Browsing by Author "Pantoja-Macias, Daniela"

Filter results by typing the first few letters
Now showing 1 - 1 of 1
  • No Thumbnail Available
    Item
    Diagnóstico para la implementación del sistema de gestión de calidad conforme a la ISO 9001:2015 en American Diesel Parts
    Pantoja-Macias, Daniela; Vivas-Molina, Gissel Dainne
    A diagnosis is made to determine the current situation of American Diesel Parts regarding the implementation of a Quality Management System in accordance with ISO 9001:2015. Its purpose is to provide to the top management of the automotive trading company, an input that allows making informed decisions related to: operational adjustments, resource optimization, continuous training, risk and opportunity management, process control and achievement of objectives. The aforementioned with the purpose of strengthening the capacity of the trading company to deliver compliant products that meet the customer's requirements and guarantee their satisfaction. In addition, the information provided allows senior management and the internal customer to identify opportunities for improvement and strengths of the operation and design strategies that promote the growth and competitiveness of the company, overcoming organizational obstacles, generated from the lack of knowledge of the structure and effectiveness of the processes that contribute to the sale of auto parts.