Browsing by Author "Geraldin Stefani Loaiza Torres"

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    Diseño de la documentación básica requerida por la norma ISO 9001:2015, en la empresa Constructorres y Maderas S.A.S
    Geraldin Stefani Loaiza Torres; Román Leonardo Rodríguez Florián
    The purpose of this paper is to design the basic documentation required for the future implementation of a Quality Management System under the guidelines of ISO 9001:2015 at Constructorres y Maderas S.A.S, a company dedicated to the transformation and commercialization of wood products for construction and architectural finishes. Throughout this document, it is clear that the aim is to establish a solid foundation that will strengthen the internal functioning of the company. The research methodology is quantitative and descriptive in nature, using structured interviews on each of the company's internal activities, direct observations, and a document analysis to diagnose the current state of the company. These results showed that the company lacks documented and formalized procedures, such as manuals, procedures, instructions, and formats adapted to the organizational context. The lack of the above hinders the standardization and control of internal procedures. For this reason, design is a fundamental part of more orderly management that is aligned with the requirements of the ISO 9001:2015 standard.