Browsing by Author "Arias-Vargas, Reney"

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    Propuesta de implementación Sistema de Gestión de Calidad basado en la Norma ISO 9001:2015 para la Casa de Eventos San Gabriel
    Arias-Vargas, Reney; Díaz-Ospina, Laura Carolina
    This project presents a proposal for a quality management system based on the ISO 9001:2015 standard for the San Gabriel Event Venue, with the aim of optimizing its processes and improving the quality of service it offers. This system was developed to create a structure that allows for a more efficient response to the customer experience and strengthens the business's internal processes. In developing this proposal, the current state and organization of the event venue were analyzed, identifying how its processes function and its main areas for improvement. Based on this diagnosis, specific actions aligned with the standard's requirements were proposed, such as process definition and the implementation of indicators to monitor performance. Furthermore, this proposal seeks to serve as a guide for the event venue's growth and its potential to achieve certification in the future.