Browsing by Author "Acosta-Rodriguez-Elizabeth"

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    Implementar y mantener un sistema de gestión de calidad basado en la norma ISO 9001:2015 para organizar el proceso de investigación de siniestros, asegurando independencia funcional, imparcialidad y objetividad de los investigadores, con el fin de generar resultados claros, confiables y útiles para la gestión estratégica de la DIMAR.
    Acosta-Rodriguez-Elizabeth; Gissel Dainne Vivas Molina
    This project analyzes the maritime accident investigation process carried out by the General Maritime Directorate (DIMAR) and highlights the weaknesses that affect the quality and reliability of the reports it produces. Among the main problems identified are the lack of standardization of procedures, limited documentary traceability, the risk of interference in investigation outcomes, the absence of performance and management indicators, an outdated regulatory framework, and constraints on the impartiality and objectivity of investigators. These shortcomings have negative impacts on strategic decision-making and institutional credibility. To address this issue, the project proposes strengthening and updating DIMAR’s Quality Management System, taking as a reference the requirements of the ISO 9001:2015 standard and the international conventions of the International Maritime Organization (IMO), such as SOLAS, MARPOL, and STCW. The proposal includes the implementation of standardized protocols, the definition of impartiality and traceability indicators, continuous training of personnel in international standards, and the conduct of internal and external audits. The study was developed using a mixed-methods approach, incorporating interviews, surveys, and documentary analysis, which made it possible to compare the current situation with international standards. The results show that updating the quality management system will enable DIMAR to better organize its processes, ensure functional independence, and generate more objective and reliable reports. As a result, the Agency is expected to strengthen its credibility, increase international confidence in Colombia and its Maritime Authority, and contribute effectively to comprehensive maritime safety and the protection of the marine environment.