Repositorio Institucional UniAgustiniana
El Repositorio Institucional de la UniAgustiniana administra, preserva y difunde en OPEN ACCESS los documentos académicos de la institución: tesis, trabajos finales de graduación, libros, artículos, resultados de investigación, trabajos docentes, etc. Actualmente está indexado en varios recolectores mundiales de metadatos OAI-PMH que incrementan su visibilidad y permiten la consulta y citación de sus contenidos en todo el planeta, garantizando de este modo el acceso ilimitado y continuo a nuestra producción académica/universitaria.
Recent Submissions
Propuesta de integración de la gestión de riesgos en el Sistema de Gestión de la Calidad de la Fundación Universitaria San Mateo
Díaz Díaz Daniel; Diaz Ospina Laura Carolina
This project aims to integrate risk management into the Quality Management System of Fundación Universitaria San Mateo to strengthen institutional assurance and support preventive decision-making.
The study followed a mixed-methods approach, mainly qualitative with quantitative support, using document review, interviews, surveys, and risk matrix analysis in the KAWAK platform. Results show that, while the institution has structured tools, their use is mostly documentary and reactive.
A dynamic integration model is proposed, linking PQRSF information to risk maps to update controls and improve management. The model highlights the role of process leaders as the first line of defense and the use of technological tools to support institutional management.
The conclusion is that integrating risk management into the quality system helps optimize processes, reduce recurring failures, and improve stakeholder satisfaction, in line with ISO 9001:2015 and ISO 31000:2018 standards.
Identificación de factores débiles en la gestión del talento humano en la empresa Electromillonaria de la ciudad de San Juan de Pasto para el primer trimestre del año 2026 - dentification of weak factors in human talent management at the Electromillonaria company in the city of San Juan de Pasto for the first quarter of 2026.
Rosero Botina Angela Johana; Liz Katherine Ariza Matamoros
The purpose of this project is to design an improvement plan for the Human Resources area of the company Electromillonaria, located in the city of San Juan de Pasto. The goal is to boost productivity, enhance the work environment, and increase the organization's competitiveness. Using a mixed research approach, surveys were conducted with employees at the administrative center to identify strengths and weaknesses, as well as opportunities for improvement in areas such as training, onboarding, workplace well-being, and employee recognition. The results showed positive labor relations and a good balance between personal and work life; however, some issues were found, especially concerning technological updates and the development of ongoing training programs. In response to these findings, an improvement plan was created, focusing on strengthening internal processes and modernizing human talent management. Implementing workplace well-being strategies and ensuring their effective application will support the growth and development of Electromillonaria.
Análisis del peligro ergonómico para el trabajo de oficina usando el método Rosa
Guadalupe; ruth milena suárez castro
This thesis analyzes the ergonomic risks in the office workstations of professors at Uniagustiniana in Bogotá using the ROSA method. This method helps evaluate the ergonomic posture, furniture, and work environment required based on the type of furniture used and how it affects professors during their work hours. With a sample of 15 professors, surveys and photographs were used to identify musculoskeletal symptoms such as neck, back, and shoulder pain. The study concluded that the lack of adjustable furniture and a lack of ergonomic knowledge negatively impact health and productivity, and generate institutional costs. It culminates in a strategic improvement proposal based on ergonomic adjustments and training in ergonomic postures.
Estrategia comercial para incrementar la compra de cupones en vuelos nacionales Avianca
Niño Robayo Natalia Andrea; Rodriguez Santana Carlos Andres
The undergraduate thesis “Commercial Strategy to Increase the Purchase of Coupons for Avianca Domestic Flights” focuses on designing commercial and marketing actions aimed at increasing the sale of coupons for domestic flights. The study analyzes customer needs, market opportunities, and proposes promotion, loyalty, and purchasing experience improvement strategies to strengthen the airline’s competitiveness and increase its revenue.
Diseño de un programa de gestión ambiental para el manejo de residuos en una empresa del sector de postres: caso Dulce Jesús Mío
Juan Ernesto Centeno Plata; Luz Ayda Taquez Bueno; Diana Derly Bueno Castro
This project focuses on designing an environmental management program for the comprehensive management of solid waste at the Dulce Jesús Mío dessert company in Bogotá. The main objective is to strengthen regulatory compliance (ISO 14001 and ISO 45001), optimize environmental performance, and mitigate occupational risks such as falls and injuries caused by inadequate waste management. A census conducted at its five locations identified critical issues such as deficiencies in source separation, a lack of technical storage areas, and the absence of metrics or generation records. Furthermore, a lack of formal environmental policies and a management approach based on empirical practices were evident. The proposed intervention uses the PDCA cycle (Plan, Do, Check, Act) to structure a systemic solution. The key elements include the provision of recycling points in accordance with Resolution 2184 of 2019, the upgrading of storage units, staff training programs, and the implementation of a digital system of key performance indicators (KPIs) to ensure traceability. In conclusion, this program will facilitate operational efficiency, reduce accidents, and ensure the organization's sustainability and legal compliance.