Repositorio Institucional UniAgustiniana
El Repositorio Institucional de la UniAgustiniana administra, preserva y difunde en OPEN ACCESS los documentos académicos de la institución: tesis, trabajos finales de graduación, libros, artículos, resultados de investigación, trabajos docentes, etc. Actualmente está indexado en varios recolectores mundiales de metadatos OAI-PMH que incrementan su visibilidad y permiten la consulta y citación de sus contenidos en todo el planeta, garantizando de este modo el acceso ilimitado y continuo a nuestra producción académica/universitaria.
Recent Submissions
Plan de mejora para la optimización logística y la diversificación de proveedores internacionales en Cerámicas Michell SAS - Improvement Plan for Logistics Optimization and Diversification of International Suppliers at Cerámicas Michell SAS
Poveda Rodriguez Yury Michell; José Alfredo Guavita Quente
This document corresponds to the improvement plan report proposed during the internship carried out at Cerámicas Michell SAS, a Colombian company dedicated to the commercialization and distribution of construction mater, located in the Kennedy district of Bogotá. The purpose of this work is to design and implement an improvement plan aimed at strengthening the company’s internal processes and enhancing its competitiveness in the market.
The improvement plan was structured around three specific objectives. The first involves building a database of international suppliers previously contacted in markets such as China and India, including a pilot import plan to assess the feasibility of a future direct importation. The second objective seeks to implement an inventory control system in the warehouses using SIIGO software, in order to record the entry and exit of good, reduce inconsistencies, and improve operational management. The third objective proposes the design of a digital catalogue of products organized by category and characteristics, as a tool to support commercial management and customer service.
Drawing on the theorical contributions of Michael Porter and the purchasing guidelines of ISO 9001:2015, This improvement plan aims to move Cerámicas Michell SAS toward a more efficient, competitive and sustainable operation, building a solid foundation for its growth and consolidation in the construction finishing materials market.
Estandarización y formalización del proceso de radicación y direccionamiento de solicitudes legales en la Gerencia de Servicio al Cliente de Cruz Verde Colombia
Cuellar Matiz Gilbert Steven
This project was developed with the purpose of documenting and standardizing the legal request registration and routing process within the Customer Service Management area of Cruz Verde Colombia. During its development, several aspects affecting process performance were identified, including the lack of standardized criteria for information registration and case tracking. Based on the analysis conducted, a set of tools was designed to improve process organization and control, including a process flowchart, a structured request submission form, and a workload monitoring tool. These initiatives aim to strengthen the management of legal requests, improve operational efficiency, and support continuous improvement within the organization.
Diseño de un modelo de medición del clima organizacional en la campaña T-Mobile de Sutherland en el año 2026
Sebastián Rojas Rojas; Leonardo Stiven Díaz Sierra; Dario Leonardo Prieto Agredo; Campo Elias Lopez Rodriguez
This research addresses the problem of high employee turnover and its direct relationship with the organizational climate in the T-Mobile customer service campaign at Sutherland. The general objective was to design an organizational climate measurement model contextualized to the operational dynamics of this specific work environment. Methodologically, the study was developed under a quantitative descriptive approach, using a population of 715 employees and collecting information through structured digital surveys with a Likert scale. The most important results revealed a positive perception of teamwork and sense of belonging, but highlighted critical issues regarding recognition, fairness in rewards, and workload. It is understood that a contextualized measurement model makes it possible to identify specific problems (such as emotional stress and pressure from performance metrics) that generic tools overlook, serving as a fundamental basis for strengthening human talent retention and organizational sustainability in the call center sector.
Desarrollo de una aplicación móvil para la Centralización y Potenciación del Comercio Local y Microemprendedores en Bogotá – ALMA
Carvajal Guzman Nicolle Alejandra; Ing. Mag. Mauricio Alonso Villalba
The ALMA project arises to solve the disconnection in Bogotá between local
micro-entrepreneurs and nearby customers. While merchants remain digitally invisible, buyers
often prefer waiting weeks for international shipments, unaware that what they seek is available
just a few blocks from home. To address this, I developed ALMA, a mobile application that
utilizes geolocation to connect supply and demand in real time. The platform organizes its
catalog into strategic categories: "Creators" for original and handcrafted brands, "Businesses" for
local distributors, and a "Sustainable" section to encourage responsible consumption.
Technically, the application includes a business management panel, a loyalty system based on
"Seeds," carbon footprint calculation, and a payment gateway in a Sandbox environment. Built
with React Native, ALMA is more than a virtual store; it is a digital transformation tool that
empowers the local economy and urban sustainability.
Diseñar una herramienta de gestión que permita formular estrategias de sostenibilidad corporativa aplicables a proyectos de construcción y puesta en marcha de subestaciones eléctricas en Colombia
Rocha Mesa Jennie Paola; Sierra Gómez Henry; Díaz Ospina Laura
This document evaluates the integration of corporate sustainability criteria into the environmental, social and governance (ESG) framework, based on the construction and commissioning projects of electrical substations in Colombia developed by Siemens Energy, taking as a case study the pilot interconnection project "Cuestecitas – Copey – Fundación 500/220 kV" in which the operational transition from a traditional approach of regulatory compliance to the Continuous improvement model.