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Propuesta para el mejoramiento continuo de los procesos en la empresa Gate Marketing Group S.A.S a través del ciclo planear, hacer, verificar, actuar (PHVA)
The project presents an improvement plan for the company Gate Marketing Group SAS, which establishes a program for the implementation of the PDCA cycle through the NTC-ISO 9001: 2015 in which tools were identified that ...
Estado del arte: Calidad en la enseñanza de Administración de Empresas en la ciudad de Bogotá entre 2008 y 2018
This state of art is review of the literature that has been presented between the years 2008 and 2018 concerning the quality of higher education as well as the way it is applied to the Business management program in the ...
Documentación de un sistema de gestión de calidad bajo la norma NTC-ISO 9001:2015 para empresa gráfica - Nataniel Trujillo Torres
In the present work of degree was carried out the design of the documentary structure of a System of Quality Management focused on the fulfillment of the Colombian Technical Norm NTC-ISO 9001 version 2015, taking into ...
Diseñar el Sistema de Gestión de Calidad (SGC) para la Dirección de Relaciones y Cuidado del Cliente de la empresa Olimpia Management S.A.
The objective of this project was based on designing the Quality Management System (QMS) for the Relationship and Customer Care Directorate; For this, three main phases were developed, which consisted of: the current ...
Creación del manual de SGC como propuesta de implementación de la norma ISO 9001:2015 en la empresa Eurosystem Revestimientos y Fachadas SAS
The main objective of this professional internship work is to design a quality management system manual based on the NTC ISO 9001: 2015 that allows Eurosystem Revestimientos y Fachadas SAS to continue with the system ...
Pasantia para la estructuración e implementación del proceso gestión de producto en la empresa Tracker de Colombia S.A.S
In carrying out this work as a degree option, the implementation of the product management process was carried out with respect to the real importance of complying with the requirements and requirements of the NTC ISO 9001: ...
Pasantía: documentar e implementar un sistema de gestión de calidad basado en la norma ISO 9001:2015 en la pyme Happy Donut’s exquisitas SAS
Considering the need and the positive impact generated by documenting and applying a Quality Management System based on the ISO 9001: 2015 Standard in the SME Exquisite SAS of Happy Donut, it was decided to make the proposal ...
Requisitos para la implementación de ISO 20001 en el área de soporte y operación NOC-SOC de la empresa CIBERC S.A
CIBERC S.A is a company immersed in the market of information and communication technologies, which wishes to present considerable improvements in international quality standards; in order to maintain an optimum level of ...
Propuesta de mejora de la calidad del servicio al cliente en el área de Asistencia Logística del Grupo OET
In this work, a diagnosis of the current situation of the OET Group and a documentary review of the agreement with the concepts and variables of quality, service, customer service and service quality were made. The tools ...
Optimización del sistema de información de peticiones, sugerencias, quejas y reclamos en la Alcaldía Local de los Mártires.
The main objective of the internship is to implement an improvement plan to optimize the performance of the information system for petitions, suggestions, complaints and complaints in the Local Mayor’s Office of the Martyrs, ...