Trabajos de grado

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Propuesta de implementación de un sistema de gestión de seguridad y salud en el trabajo de acuerdo con la resolución 0312 del 2019 para la empresa Inversiones VICPAG S.A.S.
Olivares-Castellanos, Camila Andrea; Rodriguez- Atuesta, Nicolas; Román Leonardo Rodríguez Florián
The company Inversiones VICPAG S.A.S. dedicated to the commercialization of groceries, grains and cleaning products, in addition to all the products of the family basket, is characterized by the quality of it’s products, competitive prices and good customer service, located in the town of Suba. The present work aims to determine what characteristics should have a proposal for the implementation of a management system for safety and health at work in accordance with resolution 0312 of 2019. Performing an initial selfassessment where the current state of the company is established according to the minimum standards of the resolution; in this way the improvement plan and the annual work plan are developed, focused on improving the qualification and projecting the functional occupational safety and health management system for the company, using as a method the PHVA cycle for these activities.
Diseño de procesos de recursos humanos en lacteos joyma
Amaya-Rangel, Johan Manuel; Catumba-Arias, Juan Carlos
Human capital is an essential factor in any organization because it depends on it how productive a company is compared to its competition, for this reason it is important to have a good human talent management that contributes to continuous improvement in areas such as motivation, personal growth and professional growth, because if you have trained personnel to perform their activities, the change in the organizational climate will be noticed, which will generate business growth and thus seek to stand out from the competition. The following internship was conducted in order to help the dairy company Joyma which is located in the city of Bogota in the town of Kennedy, at the time of the internship the company did not have an area that focused on the management of human resources, due to the need presented by the company it was decided to implement the processes to control and improve aspects such as communication, motivation, integration, recruitment and personal growth through tools such as job cards, which identify the knowledge and activities to be performed in each job, and flowcharts which provide the steps to follow in each of the processes of human talent management.
Análisis de las PYMES del sector de muebles en Colombia a partir del ingreso de compañías y productos extranjeros
Ospina Pantoja, Irene Marcela; Barrera, Freddy
The aim of this project is to develop an analysis of the competitiveness of SMEs in the furniture sector in Colombia against the entry of new foreign companies, in order to determine how small and medium enterprises would face the entry of these foreign companies from an impact analysis derived from the diamond analysis of Porter's competitiveness and the entry of new competitors, a situation that must be experienced by companies from developing countries within the current internationalization systems. To this end, an analysis of the furniture sector was carried out and interviews and surveys were carried out in order to understand the views of SME entrepreneurs and potential customers in the sector.
Propuesta para la potencialización del turismo cultural en el sector la candelaria de la ciudad de Bogotá a través de una aplicación móvil
Avendano Melendez, Wendy Dayany; Carreno Rodriguez, Miguel Angel; Díaz Valbuena, José Alfredo
In Colombia, it has been shown that tourism has been a very important factor for its growth and economic development since it is classified as the second most important link in the gross domestic product. Looking closely at the movement of tourism in the sector of La Candelaria, in Bogotá, it is observed that the type of tourism that takes place in this area is cultural tourism and several factors that can be improved to make the experience of the tourist is better, as are security, transport and information, this last item is on which this project is based to be developed and give a different initiative to help the district progress. The proposal of the mobile application developed in this work has the most important tourist attractions in the sector of La Candelaria, as well as a detailed study of the needs of tourists, it will also be known how technology has impacted the tourism sector and in the same way the tastes and preferences of the current market of La Candelaria. The application is developed under GPS and tourists can see images of the main attractions in times past, so you can establish a comparison with what is present today. Likewise, the application contains tourist information in Spanish and English and it is planned in the future to incorporate other languages that are strong in the tourism that takes place in the Colombian capital.
Diseño y propuesta de la planeación estratégica para la empresa equipo consultor empresarial S.A.S
Camargo Bohorquez, Yenny Carolina; Diaz Hernández, Luis Carlos
The research topic is strategic planning, as in most of the companies that want to initiate operations do not pay adequate attention to this topic. Strategic planning is of great importance and interest not only as a topic of study but as part of implementation in a company, since this helps to get a better perspective and can be a real approach with the help of the mission and vision where you can construct a picture to see how far you want to go with the company, you can return to rethink after a few years, and to build new goals.
Propuesta de gestión para el mejoramiento de la distribución en el área de ensamble del regulador para gas R203 de la empresa metalmecánica Industrias Humcar S.A.S
Peña-Guzmán, José David; Cruz Villarraga, Nelson Humberto
This work contributes to a proposal for improvement in the assembly area for the most representative regulator for Industries Humcar S.A.S. which is R203, it was made based on the current area. The company is dedicated to the manufacture and distribution of accessories for gas which is located in the city of Bogotá and distributes nationally and internationally. In the first part, the identification of the problem is shown, which consists in the company having to produce parts at a low cost in order to win tenders, therefore, if it does not, it can lose the market. Then an analysis of the distribution factors in the plant in the assembly area, a study of time, material path, and 5S study was performed. When studying the situation it is proposed to make a U-cell in such a way that unnecessary records of the material within the assembly area are reduced, also proposing an adequate 5s, strategies to reduce the bottlenecks and specifically a JIT in order to have a continuous, synchronized and balanced flow.
Análisis de la internacionalización del sector de follajes y flores hacia el mercado de Canadá
Benavides-Parra, Nedid Alexandra; Beltran-Pardo, Luisa Fernanda; Davila-Basto, Cesar Augusto
The main objective of this research focuses on identifying the difficulties in developing innovation in the value chain of SMEs in the Tequendama flower sector, specifically in the municipality of Cachipay, to export foliage and flowers to the Canadian market between 2014-2023. With the context of the economic importance of flower growing activity in Colombia, especially in the Tequendama region, highlighting its export potential and the opportunity represented by free trade agreements with countries like Canada. The theoretical framework is based on Michael Porter's five competitive forces model and analyses the competitive pressures that companies face. Background information is compiled that highlights the economic opportunity of exporting Colombian flowers and foliage, as well as the need for innovation in the sector. Thus, enabling the identification of applied innovation processes and export opportunities to strengthen the flower sector in the region.
Propuesta de mejoramiento para el proceso de gestión de inventarios en una comercializadora de calzado en Bogotá combinando el enfoque Harrington y las técnicas de control de stock
Pacheco-Castro, Jenniffer Amanda; Sánchez Tovar, Nolan
The present degree work was developed in order to design a management proposal that allows controlling the inventory stock in a Footwear Trading Company. For the development of the project, real information from a shoe trading company in the city of Bogotá was used, which was listed as a leader in the footwear business in 2018 according to Portafolio magazine (2019) along with two other companies in the sector. However, throughout the document there is no mention of the commercial name or its business name at the request of the company. Therefore, the information in the document was handled anonymously in order to maintain its Good Will. As for the methodology used for the development of the project, engineering tools were used such as: the problem tree, which was used to diagnose one of the flaws presented by the company, in addition to using other techniques such as inventory recoding, ABC analysis for the categorization of items, analysis of the installed capacity of storage space, security stock management and reorder point On the other hand, it was decided to combine the Harrington methodology with the different techniques of stock control, in order to establish a guide or steps to follow to assimilate and implement in the best way the change of the process in the inventory management, and of This way reduce resistance to change in all areas of the company.
Desarrollo videojuego acerca de la vida de San Agustín
Espinosa-García, Diego Ricardo; Rodríguez-Bedoya, Cristian Camilo; García Roa, Nidia
The central objective of this project is based on demonstrating visual development a videogame summarizing important events in the life of San Agustin with an interaction of questions and answers that will be given throughout the tour historical places will be recognized in nine different scenarios previously established with the project director Ing. Nidia García; throughout the document details and descriptions of the tools used, likewise the instructions for a correct use of the established controls, the various characters that you come across and how their interaction with the main character can change the course of the story, an organized methodology related to video games such as SUM was followed where the execution times of each procedure to be performed were met. This project helps to better understand the concepts of the game and visual result, with a tactical analysis a positive effect is given when demonstrating in different videos a correct aesthetics and following the theme to the letter.
Propuesta para la fidelización de clientes en la empresa humplast
Tellez Avila, Caryl Sherman; Pulido Reina, Jason Steve
This document presents a customer loyalty system, implementing strategies based on the consumer behavior of frequent and non-frequent customers through a client management software called CRM.
Análisis del mercado de vehículos eléctricos en Colombia con base al modelo de Estados Unidos
Duarte-Pulido, Jennyfer Lorena; Torres-Segura, Diego Alejandro; Amezquita-Melo, Nicolas; Ulloa Ramos, Cristian Samir
This paper analyzes the opportunities of the electric vehicle market in the country based on its local positioning and the commercial dynamics between 2016 and 2020, identify who are the actors that have been transforming the environment of electric vehicles in Colombia where are recognized brands that in conjunction with government policies have driven the positioning in the market of such vehicles. It also shows the import dynamics in the country from the case with the United States which is the main partner of the Colombian economy and a benchmark for the promotion of electric mobility in the continent. The growth of imports of this type of vehicles has been vertiginous and although this phenomenon has not happened only with the North American country, this has been a fundamental country in the momentum that has had this sector in the last five years in Colombia. The year 2018 is highlighted in this article as it not only drives the market for electric cars, but also, a growth in the import of electric motorcycles is evident with a massive arrival to the Colombian market of important brands that position themselves as the main sellers of motorcycles and electric bicycles nationwide. In this document a conceptual framework and a methodology of mixed approach is used in which the quantitative and qualitative approach is sought to combine seeking the "objective" vision as the "subjective.
Creación de un aplicativo web orientado a la gestión y comercialización de productos en línea para la empresa comercializadora avícola Los Baquero
Garcia-Prieto, Jhonattan José; Acosta-Orjuela, Duver Rene
This document presents the situation and requirements for the development of the web application for the online product management of “Avícola Los Baquero”. It outlines the characteristics of a traditional poultry company and its transition to the digital market through the creation of the website. The primary focus of the web application is to allow users unfamiliar with the company to learn about it and purchase products through e-commerce. However, additional functionalities that digital tools offer have been incorporated, such as sales report management, product trend reports, and the creation of communication channels between users and the company. This channel will remain open for message reception in a stable and continuous way, providing options for potential customers to access the company’s products and services even outside working hours.
Espacios de comunidad: relación entre estructura portante y espacios polivalentes para la configuración de un equipamiento cultural como complemento educativo.
Agudelo Torrijos, Angie Paola; Martínez Chivatá, Christian Andrés; Jaramillo Acosta, Laura Marcela
Supporting structure and generic spaces are two layers that we consider of vital importance for the disposition of spaces given for culture and education, additionally the role users take on how they appropriate spaces under several schemes of activity, making it necessary to rethink space as a more multifunctional and polyvalent element where the elements of scenography can be adaptable making the element more flexible in relation to its use. Thus, the investigation recovers its sense when it determines how a geographical space makes it easy to carry out multiple activities and remains independent from the structure, likewise, that as needed the element can be adapted or expanded. Because of that, the project is carried out with a mixed methodology where phenomenal, physical and social-spatial data are collected, with the purpose of recognizing the relationships among the users and the space itself, to intervene the supporting structure by formulating generic spaces that can adapt in relation to needs and eventually be given to progressive grout.
Internacionalización, nuevos horizontes para la compañía Global Logistics Services Ltda.
Medina Pérez, Pablo Alejandro; Olarte Cardenas, Martha Liliana
The present work was carried out based on the need of a merchandise loading company named Global Logistics Services, to fulfill the internationalization objective, with the purpose of increasing its competitiveness within the logistics services sector, more specifically in the transport service. The internationalization process that Global carried out, was based on different theories of internationalization, example of these is the Uppsala Model, Dunning's Eclectic Theory, Network Theory, Strategic Approach, which contributed directly to the development of plans and strategies that were implemented within the globalization of Global. In order to implement these theories within Global's internationalization strategy, it was necessary to apply a research methodology, which will help us identify weaknesses, strengths, opportunities and threats within the organization. This methodology was based on a case study. what led me to develop an interview as an instrument for research and what would allow to adopt in a better way the established plans and thus arrive at the fulfillment of the defined achievement.
Propuesta para la mejora en procesos de servicio al cliente en la empresa ATENTO S.A direccionado a la campaña BBVA USA con base en metodologías lean service y modelos cuantitativos de investigación de operaciones
Rodriguez Chacon, Nazly Johana; Daza Vargas, Deissy Yuranny; Ruiz González, Julio Faenz
In this degree project, a quantitative analysis is carried out derived from the information provided by the company ATENTO SA outsourcing dedicated to the outsourcing of processes, which is directed to the BBVA USA client, who are responsible for providing customer service related to all processes Loan derivatives, in which are measured, relevant indicators such as adherence, average call time and ancillary times. Through the POM QM simulator, a tool that contains quantitative methods for the elaboration of diagnoses, one can identify through a queue theory model, the existing problems in the availability of advisors, which is not achieved by all calls, on the other In addition, other indicators are observed such as the time in the call that is not in the expected average 6 min, either due to excess or deficit of information. To do this, make a proposal focused on the training improvement of training, which guarantees the accompaniment through the Kirkpatrick model, with which you can reach the average of the desired call, which guarantees a good experience for the client, solving satisfactorily your restlessness , it should be noted that the volume of calls is high for the number of advisors that you have and for this reason a change of shifts is offered for the rest of the volume of calls that are presented in the specific hours and in this way the one that has the advisors requirements to have a balanced operation, with that it is expected that all the personal sea is efficient and also that its adherence is proportional.
Análisis de la competitividad del sector arrocero en Colombia y su comercialización internacional en el acuerdo de la alianza del pacífico.
Cortes Hurtado, Lizeth Katherine; Rojas Simbaqueva, Brenda Alexandra; Ulloa, Cristian Samir
Colombia is currently showing low capacity to reach other markets due to the lack of competitiveness, and the low technical and financial support that the subsector has to correct it. The objective of this research is to analyze the obstacles that Colombian economic activity has in its process of internationalization towards countries of the Pacific Alliance from 2013 to 2017. To reach this objective, quantitative data is collected about the production and productivity of rice in Colombia, as well as the behavior of the subsector's trade balance in the Pacific Alliance to later analyze the growth of said factors, and the reason for the low competitiveness of international trade in said subsector is explained, In addition, the obstacles to commercial internationalization of the product. It is concluded that the rice sub-sector is not competitive within the framework of the Pacific alliance because it has shortcomings in its costs, technification and financial support, hence the productivity that has not allowed it to reach other markets of the alliance.
Diseño de invernadero para un cultivo de vegetales
Durango-López, Roberto Carlos; Cruz-Guayacundo, Wilmer
The main objective of this thesis is to develop the first phases of an intelligent greenhouse that allows the cultivation of representative vegetables of Colombian agriculture in order to improve the quality and quantity of indoor crops in the country. In order to carry out this project, we first identified several problems of the country's agricultural crops and through interviews we were able to identify the requirements requested by farmers in order to propose a satisfactory solution. With these factors, the design methodology was implemented, which initially contemplates the selection of the type of greenhouse to be developed by means of decision matrices, then the QFD quality house was used to define the product and the conceptual design was made to select the concept to be worked on, then the detailed design was made to analyze the selected concept, followed by 3D modeling with Autodesk Inventor software in which the safety factor analysis and the deformation that may occur were made, and finally the design was brought to reality by means of a prototype and a physical presentation.
Efecto de la NIC 16 a bienes muebles del hotel IBIS Cartagena
Escobar-Ramirez, Anderson Yesid; Zuluaga-Galindo, Yuly Caterine; Rivera, Julio
Currently, the Colombian economy has required that all legally constituted Colombian companies must comply with financial information through greater stability in accounting policies and by improving their activity. This is unified under the same parameters and guidelines of the international financial reporting standards. Added to this is globalization and the search for new opportunities for the country at the international level for future trade agreements and negotiations, which makes it necessary to be updated in all aspects in order to enter new markets, this is reflected in the need to also Being in the accounting field, for this reason it is necessary for companies to apply acceptance standards at an international level, to which the tourism and hotel sector is no stranger since, due to its activity and nature, it is one of the most interested in complying with these international standards. The IBIS hotel is a company whose corporate purpose is to provide a lodging service, its fixed assets are represented in the buildings, furniture and related to all the items that are in the rooms and that are necessary for the activity of the hotel, For this reason, the application of IAS 16 regarding property, plant and equipment should be evaluated, which is where it has a greater representative item in the financial statements of the hotel.
Propuesta de promoción turística para los termales de santa Monica en el municipio de Choachi
Avila Arteaga, Liseth Paola; Pinillos Castillo, Wilson Ricardo
A tourist promotion proposal is generated for the Santa Monica hot springs in the municipality of Chachi, generating an analysis of the tourist offer generating a detailed inentar, following the demand that is to say to the tourists and people who visit the hot springs generating an inestigation with data collection in different ways such as surveys resulting in an analysis of the type of client that is presented and in the last place a proposal of strategies is generated to be carried out for a tourism promotion.
Oportunidad de exportación para el abono y lixiviado de lombriz roja elaborado en la Avícola La Esperanza.
Vergara Muñoz, Luisa Fernanda; Rocha Alfonso, Andres
The opportunity of exportation for the fertilizer and leachate of red worm made in the Avícola La Esperanza. proposes a general overview of the processes and costs involved in the internationalization of a product through the study of the measures necessary for export, such as the analysis of international markets with demand, supply, price and competition potential, in addition to the requirements For the access and commercialization of the fertilizer to the selected market, to complement the study a cost analysis was carried out that allowed to determine the economic benefit of implementing the export of a product as an economic activity and that in turn provides objectivity when taking decisions that affect the organization. The study arises from the need to establish the viability so that Avícola la Esperanza can meet the stated objective of venturing into the commercialization in international markets of organic fertilizer produced from lombricultivo technique, economic activity that has reflected efficiency and profitability for the organization, in addition to the opportunity for growth and recognition of the region as producers. Starting from the capacity and costing of the production, a study and analysis of all the variables involved in the process is presented and, based on the results obtained, it is possible to visualize the commercialization potential of the ecological fertilizer at an international level.

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