Propuesta de Mejoramiento para la Internacionalización del Servicio al Cliente de la Empresa Teleperformance Colombia

Abstract

In the development of its operation, Teleperformance signs contracts with large multinational companies that position it in the market as number one, not only for its service but also for its adaptation to customer needs. And it is there the starting point to analyze in a better way, the reason for such repercussion and acceptability as an endogenous variable that characterizes it towards the search not only for opportunities but also to understand the client as a whole. Each of the methods that are developed within the company that seek to offer better attention to the area of information as a dynamic factor of the culture of international business and that will allow basic results in order to strengthen its dynamic capacity will be analyzed. and its customer service, so that its agents are fully capable of serving foreign markets in the most optimal way.